# Server will not scan media library after server update **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [June 28, 2026, 3:31am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083 "2026-06-28T03:31:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [June 28, 2026, 3:31am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/1 "2026-06-28T03:31:25Z")
Server Version#: 1.43.2.10687-720010687 Player Version#: Running on Synology NAS: DS423+ Version: DSM 7.3.2-86009 Update 3 Hi, I updated the Plex server on my DNS423+ NAS yesterday and since then the ‘Scan Library Files’ does nothing. Before the update I had added a movie and it updated the library fine. file used to update the plex server was: PlexMediaServer-1.43.2.10687-563d026ea-x86\_64\_DSM72.spk Queation: Can I downgrade to: PlexMediaServer-1.41.2.9200-c6bbc1b53-x86\_64\_DSM72.spk What do I have to do? or can you fix the problem with a new update? Regards Rodney ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 16, 2026, 11:42am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/2 "2026-07-16T11:42:16Z")
Just updated Plex to Server Version: 1.43.3.10828 But it still doesn’t scan. Please fix. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [July 16, 2026, 11:58am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/3 "2026-07-16T11:58:45Z")
You should share your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) so someone can take a look and see what the issue might be. Could be a variety of things causing the issue like permissions, inotify limit, db corruption… ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 17, 2026, 2:15am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/4 "2026-07-17T02:15:04Z")
[Server Logs:](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Tried to upload the zip file but it doesn’t work, sits at 0% then message to say the upload failed. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 17, 2026, 2:17am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/5 "2026-07-17T02:17:57Z")
tried to paste as image (png file) of a screen grab and that fails as well. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 19, 2026, 11:35pm UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/6 "2026-07-19T23:35:39Z")
Any help uploading the log so this problem can be resolved? ---
**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\ **Post date:** [July 20, 2026, 11:32pm UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/7 "2026-07-20T23:32:01Z")
before logging into the forum etc. try rebooting your modem/router and everything connected to it including any wireless devices. That should clear any DNS Cache corruption that may be causing the upload issue. Also, check your video files carefully. A badly encoded/formatted file can seem to prevent Plex from scanning a library folder. Also remove any non media files from your library folder, IE; anything that is not an image or video file. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 20, 2026, 11:50pm UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/8 "2026-07-20T23:50:06Z")
Thanks, But the fact that it scanned fine as I added a TV show and Movie just before I updated to the latest version then it would not scan again tells me that it’s the update not a file. I will remove the last uploaded files and try to scan again but I also run a Windows Plex Server with the same files with no problem. Will try an upload of the logs as well. Regards ---
**Author:** ![RollyandSam](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@RollyandSam](https://forums.plex.tv/u/RollyandSam)\ **Post date:** [July 21, 2026, 2:01am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/9 "2026-07-21T02:01:33Z")
Running the same latest version on a Synology RS2416+. Exact same problem. Prior to this latest release the Library Scans worked fine, now they do nothing. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 21, 2026, 3:52am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/10 "2026-07-21T03:52:33Z")
> [@Rodney](#): > > I will remove the last uploaded files and try to scan again but I also run a Windows Plex Server with the same files with no problem. > > Will try an upload of the logs as well. Also reboot the NAS. Then scan the library and pull/post [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![RollyandSam](https://avatars.discourse-cdn.com/v4/letter/r/ed655f/32.png) [@RollyandSam](https://forums.plex.tv/u/RollyandSam)\ **Post date:** [July 21, 2026, 8:04am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/11 "2026-07-21T08:04:06Z")
Check your folder permissions for Plex in your Synology server. I found that the permissions for my movie directory had dropped Plex from read/write. I restored the permissions, as well as carefully checking all paths, and now have scanning restored. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [July 24, 2026, 11:22am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/12 "2026-07-24T11:22:33Z")
still no luck uploading files will have to try from work. Checked the rights and the PlexMediaServer account has right to everything in the library’s. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [July 24, 2026, 12:48pm UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/13 "2026-07-24T12:48:29Z")
> [@Rodney](#): > > Any help uploading the log so this problem can be resolved Are you able to download the logs, just can’t upload them? Post them somewhere like Google Drive, grab the share link, make sure it’s set to view for all, and share the link. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [August 4, 2026, 11:58am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/14 "2026-08-04T11:58:05Z")
here is my log file finally. [Plex Media Server Logs\_2026-08-04\_21-20-54.zip](https://forums.plex.tv/uploads/short-url/fQGXSXj0MhpVdqHBF4tlrZ00piH.zip) (4.4 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 5, 2026, 1:56am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/15 "2026-08-05T01:56:54Z")
@Rodney Looking at the logs Im not seeing anything that stands out. Can you provide the file name and path for something that isnt scanning and should have been captured in the logs above? ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [August 5, 2026, 2:16am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/16 "2026-08-05T02:16:59Z")
I tried to run a scan twice on each library before I collected the logs. Libraries: All Libraries are located under /volume1/Media/ Movies - /volume1/Media/Movies TV Shows - /volume1/Media/TV Shows Music - /volume1/Media/Music Photos - /volume1/Media/Photos Music Videos - /volume1/Media/Music Videos Music Documentaries - /volume1/Media/Music Documentaries Regards ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [August 5, 2026, 2:17am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/17 "2026-08-05T02:17:48Z")
Just noticed another Server Update, will install it and see if this fixes anything. ---
**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\ **Post date:** [August 5, 2026, 9:14am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/18 "2026-08-05T09:14:05Z")
What movie did you add that isn’t showing up? Your logs show the scanner working. It went through your files but didn’t find anything new to add. It’s possible the movie got matched to something else so it just appeared it didn’t scan. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [August 5, 2026, 9:28am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/19 "2026-08-05T09:28:26Z")
John Wick 1, 2, 3 and 4 I have them on my Windows Plex Server no problems, same names same files. ---
**Author:** ![Rodney](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@Rodney](https://forums.plex.tv/u/Rodney)\ **Post date:** [August 5, 2026, 9:32am UTC](https://forums.plex.tv/t/server-will-not-scan-media-library-after-server-update/940083/20 "2026-08-05T09:32:44Z")
OK, so I upgraded to the latest version of server and the scan is working again.