# Server won't update metadata **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 20, 2022, 8:51pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303 "2022-08-20T20:51:53Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![santiago79830](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/santiago79830/32/3112_2.png) [@santiago79830](https://forums.plex.tv/u/santiago79830)\ **Post date:** [August 20, 2022, 8:51pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/1 "2022-08-20T20:51:53Z")
Server Version#:1.28.2.6.6106 Player Version#:linus mint 20.3 ---
**Author:** ![santiago79830](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/santiago79830/32/3112_2.png) [@santiago79830](https://forums.plex.tv/u/santiago79830)\ **Post date:** [August 20, 2022, 8:54pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/2 "2022-08-20T20:54:11Z")
More detail: this is an upgrade from an old installation on another machine. There are two hard drives with NTFS video files which worked before. The contents show up in the menus, but doing a scan does not result in the metadata loading. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 20, 2022, 9:47pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/3 "2022-08-20T21:47:29Z")
File permissions correct ? > [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247/2): > > Using other hard drives (Windows or Linux) with PMS This How-To is written to help with Internal and External drives. It also is written to demonstrate how to cope with NTFS and EXT4 formatted drives. By logical extension, any format supported by Linux can be handled using the technique shown here. In all cases, the goal is to give user plex permission to read your media files which Linux doesn’t allow by default due to its strict security model. We will walk through the steps needed … ---
**Author:** ![santiago79830](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/santiago79830/32/3112_2.png) [@santiago79830](https://forums.plex.tv/u/santiago79830)\ **Post date:** [August 22, 2022, 2:06pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/4 "2022-08-22T14:06:24Z")
Yes, I did a chmod 777 -R on both drives in question. I also verified that the drives are boh set to rw. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 22, 2022, 3:37pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/5 "2022-08-22T15:37:26Z")
@santiago79830 Please have it attempt to refresh metadata when that is complete, download the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP file and attach here. I’ll look at them ---
**Author:** ![santiago79830](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/santiago79830/32/3112_2.png) [@santiago79830](https://forums.plex.tv/u/santiago79830)\ **Post date:** [August 22, 2022, 5:59pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/6 "2022-08-22T17:59:51Z")
[Plex Media Server Logs\_2022-08-22\_12-55-56.zip](https://forums.plex.tv/uploads/short-url/tDipgHK5HpEuR2uh9VTPgXtDbQX.zip) (4.2 MB) Here we go… ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 22, 2022, 6:55pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/7 "2022-08-22T18:55:45Z")
I’m going to start with making the point that your naming is horrid, `TVShows/Love that Bob/LoveThatBob S04S32.mp4` 1. You are using the wrong show title, and the filename should include spaces IE `TVShows/The Bob Cummings Show/Season x/The Bob Cummings Show SxxExx` 2. That file has `S04S32` which I am guessing should be `S04E32` and as such will confuse plex 3. Another example: `Death Valley Days/Death Valley Days Season 2/DEATH_V_DAYS_S2_D3` that should just have the show name and Season directories IE `Death Valley Days/Season 2` with the correctly named files in there. Over the last couple of years the media scanner has gotten more strict in the naming requirements, which is why you may have gotten away with this in the past. ---
**Author:** ![santiago79830](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/santiago79830/32/3112_2.png) [@santiago79830](https://forums.plex.tv/u/santiago79830)\ **Post date:** [August 22, 2022, 10:07pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/8 "2022-08-22T22:07:53Z")
Thanks for the assist. I will go over the naming, although it’s a big enough job that I can’t do it today. I’m recovering from covid, and I’m just too weak to do much at a time. It’s a side issue, but “Love that Bob” was the syndicated name for the “Bob Cummings Show.” It should have been a valid name, but I will fix it. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 20, 2022, 10:08pm UTC](https://forums.plex.tv/t/server-wont-update-metadata/805303/9 "2022-11-20T22:08:45Z")
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