# Setting up video streaming outside your home network **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [March 25, 2025, 12:10pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202 "2025-03-25T12:10:33Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![MiLaCzech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milaczech/32/327906_2.png) [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Post date:** [March 25, 2025, 12:10pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/1 "2025-03-25T12:10:33Z")
![Plex kvalita](https://global.discourse-cdn.com/plex/original/4X/4/5/b/45b4663e1bdb97e7186631e3fa151ed603d19161.jpeg) When playing remotely, Plex shows me encoding and playback in low resolution. The internet on both sides is fast and stable enough, the end device can play MKV video format. Playback is set to 12 Mbps everywhere and Direct Play and Direct Stream are enabled. Why is encoding happening and why does Plex tell me SD quality and 2Mbps? This happens to me on all remote streams. Thank you for the advice. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 25, 2025, 12:33pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/2 "2025-03-25T12:33:10Z")
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![MiLaCzech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milaczech/32/327906_2.png) [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Post date:** [March 25, 2025, 1:11pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/3 "2025-03-25T13:11:46Z")
Unfortunately I didn’t find the answer there. I have no problem connecting outside my network, it works. I just don’t know why all remote streams are being encoded. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 25, 2025, 1:56pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/4 "2025-03-25T13:56:19Z")
> [@MiLaCzech](#): > > I have no problem connecting outside my network, it works. Most likely, your remote connections are only using a [relay connection](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), because your server is not directly accessible from the outside. ---
**Author:** ![MiLaCzech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milaczech/32/327906_2.png) [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Post date:** [March 25, 2025, 4:02pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/5 "2025-03-25T16:02:29Z")
Yes, apparently Plex works remotely for me via Relay. That’s why I have a 2 Mbps limit. Hopefully I’ll be able to get it working, I haven’t moved on with it even after 2 hours today. It still says “Not available outside your network” and “You are currently allowed remote access via a manually specified port.” (32400) Thanks for the links. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 25, 2025, 6:10pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/6 "2025-03-25T18:10:46Z")
As for finding answers in the troubleshooting guide… To what output have you tested the different steps? e.g. – - have you configured a manual port forward and are you able to see/access it from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))? - do the WAN IP recognized from outside your home network and that seen in the router config match? The failures during troubleshooting are also good pointers on where the issue might be. And sometimes remote access issues are outside your own control, e.g. if your ISP is applying some restrictions – sometimes they’re able/willing to address that. ---
**Author:** ![MiLaCzech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milaczech/32/327906_2.png) [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Post date:** [March 25, 2025, 6:26pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/7 "2025-03-25T18:26:11Z")
By gradual elimination method and a little help from UI I came to the conclusion that my problem is so-called double NAT. I have a modem and a router connected to it and this may be the problem. I will try to set up port forwarding on both devices, or switch the modem to bridge mode. ---
**Author:** ![MiLaCzech](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milaczech/32/327906_2.png) [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Post date:** [March 26, 2025, 3:15pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/8 "2025-03-26T15:15:32Z")
Problem SOLVED. It was in double NAT. Now everything works smoothly. Thank you all for the help. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 24, 2025, 3:15pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202/9 "2025-06-24T15:15:39Z")
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