# Setup issue **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 21, 2021, 12:54am UTC](https://forums.plex.tv/t/setup-issue/737827 "2021-08-21T00:54:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 12:54am UTC](https://forums.plex.tv/t/setup-issue/737827/1 "2021-08-21T00:54:43Z")
I’m having issue with the setup. I installed it with the .deb file for Ubuntu and when I originally went to the page (serverip:32400), it asked for the login and that was it. It just went to the library page. Any help? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 12:57am UTC](https://forums.plex.tv/t/setup-issue/737827/2 "2021-08-21T00:57:46Z")
So… what exactly are you missing? Is this a new setup and Plex skipped the setup wizard? If you already had a previous setup on that machine or migrated your data directory to it, there’s going to be no setup wizard… ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:04am UTC](https://forums.plex.tv/t/setup-issue/737827/3 "2021-08-21T01:04:42Z")
I ran `wget .deb` and then `dpkg -i .deb`. I opened the URL and there was no setup wizard at all. The account I logged in with had a plex server attached but that was no long in use. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:09am UTC](https://forums.plex.tv/t/setup-issue/737827/4 "2021-08-21T01:09:54Z")
It doesn’t really matter if the account had a different server or how long ago that was. The key question is if you already used to have one on that particular machine? If you open your server through the bundled version of Plex Web… are you able to see the server settings and is the server itself already linked to your account? Otherwise… if there’s been a server on the machine before and you cannot actually access the server settings – try this procedure: > **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... If you previously had a server installed on the machine and want to start over, make sure to do a complete uninstall first. > **[Uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/)** > > Warning!: Following the instructions below will completely remove your Plex Media Server, including all library metadata, viewstates, etc. If you... ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:11am UTC](https://forums.plex.tv/t/setup-issue/737827/5 "2021-08-21T01:11:12Z")
I tried to use it on that particular system only today, never in the past. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:11am UTC](https://forums.plex.tv/t/setup-issue/737827/6 "2021-08-21T01:11:55Z")
next question from above 😉 > [@tom80H](#): > > If you open your server through the bundled version of Plex Web… are you able to see the server settings and is the server itself already linked to your account? ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:14am UTC](https://forums.plex.tv/t/setup-issue/737827/7 "2021-08-21T01:14:05Z")
Bundled meaning the normal app.plex.tv right? It doesn’t show up ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:16am UTC](https://forums.plex.tv/t/setup-issue/737827/8 "2021-08-21T01:16:24Z")
no… when setting your server up you must access it through its local IP address and from within the same subnet. If you’re accessing it from a browser on the same machine that’ll be [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) (referring to the localhost) – otherwise it’s http://[PMS IP address]:32400/web. If the server is hosted outside your home network (or in a different subnet inside your home network) you’ll need to establish a local connection first. This can e.g. be done using a SSH tunnel (see last section in the server setup support article). [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) # **Edit/PS:** “Bundled” refers to the version of Plex Web that’s hosted on the local Plex Media Server. The “hosted” version is the one provided by Plex ([https://app.plex.tv/desktop](https://app.plex.tv/desktop)). Once your server setup is complete you’ll be able to access it from all clients… beforehand you’ll need to go through the server’s local IP address. ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:17am UTC](https://forums.plex.tv/t/setup-issue/737827/9 "2021-08-21T01:17:29Z")
Ah I see, it still doesn’t show up there either. ( ![image](https://global.discourse-cdn.com/plex/original/3X/8/7/878ad2b4571d0fe1858a985af012848dde4b9927.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:20am UTC](https://forums.plex.tv/t/setup-issue/737827/10 "2021-08-21T01:20:23Z")
Can you go through the full uninstall procedure as linked above? Make sure to really delete all the config files and the server data directory. Once this is done, restart the Plex Media Server service and retry connecting through the local IP address once more. ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:22am UTC](https://forums.plex.tv/t/setup-issue/737827/11 "2021-08-21T01:22:29Z")
I uninstalled the server now. The service is restarted and the page refused to connect. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:24am UTC](https://forums.plex.tv/t/setup-issue/737827/12 "2021-08-21T01:24:26Z")
you might want to reboot the machine before you try again 😉 ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:26am UTC](https://forums.plex.tv/t/setup-issue/737827/13 "2021-08-21T01:26:52Z")
The URL still doesn’t work. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:32am UTC](https://forums.plex.tv/t/setup-issue/737827/15 "2021-08-21T01:32:20Z")
What exact URL are you using? Are you on that same machine and inside the same subnet? Are you getting a particular error message when it’s not working? I take it this is still the manually installed / regular DEB package. ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:34am UTC](https://forums.plex.tv/t/setup-issue/737827/16 "2021-08-21T01:34:31Z")
`http://SERVERIP:32400` It’s a VPS that isn’t local. I uninstalled it via ```auto 134 dpkg -r plexmediaserver 135 cd 136 rm -rf /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/ ``` ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:38am UTC](https://forums.plex.tv/t/setup-issue/737827/17 "2021-08-21T01:38:23Z")
ok… if you uninstalled the service, it’ll certainly no longer be accessible 😉 can you re-install the .deb file and subsequently make sure to connect through a SSH tunnel to your VPS? From the server setup article: > ### On a Different Network > > If you’re on a different network than the server computer (or the entire “local network” is not in the [private network IP ranges](https://en.wikipedia.org/wiki/Private_network)), you’ll first need to set up a SSH tunnel so that you can access things as if they were local. > > > **Tip!** : This is only necessary for the initial setup. Once you’ve gone through the setup, you can access as normal. > > #### macOS or Linux > > 1. Open a Terminal window or your command prompt > 2. Enter the following command (substituting the IP address of your server as appropriate): > `ssh ip.address.of.server -L 8888:localhost:32400` > 3. Open a browser window > 4. Type `http://localhost:8888/web` into the address bar > 5. The browser will connect to the server as if it were local and load Plex Web App ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:41am UTC](https://forums.plex.tv/t/setup-issue/737827/19 "2021-08-21T01:41:03Z")
All I have is this [brave\_SOCSELQvg6.png | XBackBone](https://cdn.matax.gg/leLA0/dafuKaxO45.png) ![image](https://global.discourse-cdn.com/plex/original/3X/e/5/e5c6b8c02ad8ad70ce1799b3894ebc3b73fa4302.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 21, 2021, 1:47am UTC](https://forums.plex.tv/t/setup-issue/737827/20 "2021-08-21T01:47:33Z")
Server is up and running… you’re just missing out some parts of the URL (or added some others). To confirm it’s working you can even open the domain name listed in the XML file, append :32400/web and it’ll open Plex Web. Though… as the server isn’t claimed (see `myPlexSigninState="none"`), you’re still not able to do anything with it. To finish the setup you need a local connection. You can achieve that e.g. by using the SSH tunnel explained above. ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:50am UTC](https://forums.plex.tv/t/setup-issue/737827/22 "2021-08-21T01:50:35Z")
I had just put `localhost:8888` into my web browser. I should setup the server now? ---
**Author:** ![andymatax](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@andymatax](https://forums.plex.tv/u/andymatax)\ **Post date:** [August 21, 2021, 1:55am UTC](https://forums.plex.tv/t/setup-issue/737827/24 "2021-08-21T01:55:30Z")
Ah I see. I got it now. [Next page](https://forums.plex.tv/t/setup-issue/737827.md?page=2)