# Shared Library disappears from user when attempting to access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [April 26, 2021, 9:05am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055 "2021-04-26T09:05:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![trondvh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trondvh/32/237453_2.png) [@trondvh](https://forums.plex.tv/u/trondvh)\ **Post date:** [April 26, 2021, 9:05am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/1 "2021-04-26T09:05:27Z")
Server Version#: 1.22.3.4392 Player Version#: 7.16 Got the same issue as [https://forums.plex.tv/t/shared-library-disapears-from-user-when-attempting-to-access/641899](https://forums.plex.tv/t/shared-library-disapears-from-user-when-attempting-to-access/641899) When the user connects, the shared libraries disappears from the server config. ---
**Author:** ![trondvh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trondvh/32/237453_2.png) [@trondvh](https://forums.plex.tv/u/trondvh)\ **Post date:** [May 3, 2021, 8:15pm UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/2 "2021-05-03T20:15:42Z")
From the other thread: > Go ahead and invite them again and have them accept the share. Then PM me their email address so I can check that the invite is linked properly between your accounts. Any Plex employee who can check the same for me? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2021, 10:00am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/3 "2021-05-04T10:00:25Z")
Which client type does the shared user, erm, use? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 6, 2021, 10:07am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/4 "2021-05-06T10:07:03Z")
Could you ask the sharee to use the web app first, after you re-established the share? [https://app.plex.tv](https://app.plex.tv) I am trying to determine whether this is something connected to the iOS app specifically. ---
**Author:** ![trondvh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trondvh/32/237453_2.png) [@trondvh](https://forums.plex.tv/u/trondvh)\ **Post date:** [May 6, 2021, 10:32am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/5 "2021-05-06T10:32:09Z")
He told me that he had tested with several clients, but I will re-enable the share, and have him test again. ---
**Author:** ![trondvh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trondvh/32/237453_2.png) [@trondvh](https://forums.plex.tv/u/trondvh)\ **Post date:** [May 19, 2021, 7:03am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/7 "2021-05-19T07:03:26Z")
Re-established the share. Connected with the web-ui first time, and the share checkbox is empty again 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 17, 2021, 7:04am UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/8 "2021-08-17T07:04:10Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 7, 2021, 2:51pm UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/9 "2021-09-07T14:51:35Z")
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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 7, 2021, 2:53pm UTC](https://forums.plex.tv/t/shared-library-disappears-from-user-when-attempting-to-access/712055/10 "2021-09-07T14:53:16Z")
Is this still an issue?