# Shield experience 9 upgrade, server dissapeared **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [January 12, 2022, 4:11pm UTC](https://forums.plex.tv/t/shield-experience-9-upgrade-server-dissapeared/770257 "2022-01-12T16:11:27Z")\ **Posts on this page:** 1\ **Showing post:** 722
**Author:** ![yooshaw](https://avatars.discourse-cdn.com/v4/letter/y/bc79bd/32.png) [@yooshaw](https://forums.plex.tv/u/yooshaw)\ **Post date:** [January 24, 2022, 1:48am UTC](https://forums.plex.tv/t/shield-experience-9-upgrade-server-dissapeared/770257/722 "2022-01-24T01:48:55Z")
> [@anon18523487](#): > > Yeah, that’s fair. However, if you haven’t updated to Android 11 (Experience 9) HW transcoding should not be broken. This was a result of something changing with Android 11. Please start a new post with details and logs. That’s not accurate about it changing with Android 11. I’m still on 9 and it’s broken. See here: > [@Nvidea Shield 2019 won't transcode (HW acceleration)](https://forums.plex.tv/t/nvidea-shield-2019-wont-transcode-hw-acceleration/772005/3): > > Like OP, HW transcoding is broken. I’m still on Android 9. Server Version is 1.25.3.5385. On the dashboard, it shows as transcoding, but no (HW) designation that I used to see. I think this snippit from my log shows it: Jan 23, 2022 18:41:19.506 [24168] DEBUG - Starting a transcode session C909627D-873E-4C00-A57A-E3C98D7F69CA at offset 0.0 (state=3) Jan 23, 2022 18:41:19.507 [24168] DEBUG - TPU: hardware transcoding: enabled, but no hardware decode accelerator found It’s definitely broke… --- _[View the full topic](https://forums.plex.tv/t/shield-experience-9-upgrade-server-dissapeared/770257)._