# Shield tv don't hw transcode **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [January 9, 2022, 10:53pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689 "2022-01-09T22:53:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 9, 2022, 10:53pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/1 "2022-01-09T22:53:23Z")
I recently discovered that my shield cannot be hardware transcoded, and hw is not displayed on the playback information The version used is 1.25.3.5385 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 9, 2022, 11:16pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/2 "2022-01-09T23:16:29Z")
Did you already check if the files are supported by the Shield’s hw-accelerated transcoding to start with? > **[Limitations When Running Plex Media Server on NVIDIA SHIELD | Plex Support](https://support.plex.tv/articles/221099648-limitations-when-running-plex-media-server-on-nvidia-shield/)** > > Plex Media Server running on NVIDIA SHIELD is a full-fledged server. Due to the nature of the device, there are... ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 9, 2022, 11:27pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/3 "2022-01-09T23:27:29Z")
It was possible before, I don’t know why, but suddenly it doesn’t work, and I restore to the previous version. h264 can’t be transcoded either. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 9, 2022, 11:29pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/4 "2022-01-09T23:29:05Z")
Well… there’s obviously more to your files? Any subtitles involved? > **[Investigate Media Information and Formats | Plex Support](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/)** > > Media Formats Your content is much more than just a file extension. Your media has some important properties: File container... ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 9, 2022, 11:39pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/5 "2022-01-09T23:39:28Z")
The h264 file that could be transcoded before can not be converted now, and the hardware transcoding is not displayed ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 10, 2022, 12:35am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/6 "2022-01-10T00:35:48Z")
I found out that hardware transcoding is possible using the web version, but the Android app cannot. Play the same video ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 10, 2022, 7:22am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/7 "2022-01-10T07:22:12Z")
Could be based on what format the Android client is asking for (e.g. if that target isn’t supported by hw-accelerated transcoding). Could you share your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) after playing the same file in both the web client and Android? ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 10, 2022, 9:20am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/8 "2022-01-10T09:20:10Z")
[Plex Media Server Logs\_2022-01-10\_17-09-51.zip](https://forums.plex.tv/uploads/short-url/b3GJ2VPHgNkvnzpvXcKJMz3UKBN.zip) (789.0 KB) this is my [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 10, 2022, 9:27am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/9 "2022-01-10T09:27:37Z")
![image](https://global.discourse-cdn.com/plex/original/4X/8/3/4/834d1284bff95c3d32d50b4f2515edc429355b08.jpeg) this is android app play. ---
**Author:** ![jj1973](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jj1973](https://forums.plex.tv/u/jj1973)\ **Post date:** [January 10, 2022, 6:09pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/10 "2022-01-10T18:09:52Z")
I have the same problems. After I go to 1.24.5.5173 again HW transcoding goes. There are some people here in the forum who have the same problems with the last PMS version, but are spread over different threads. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 10, 2022, 6:13pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/11 "2022-01-10T18:13:07Z")
Are you experiencing this when playing a video on the same device (PMS and playback on the same Shield)? ---
**Author:** ![jj1973](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jj1973](https://forums.plex.tv/u/jj1973)\ **Post date:** [January 11, 2022, 4:26am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/12 "2022-01-11T04:26:54Z")
Yes, PMS and Client is on the Shield. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 11, 2022, 7:32am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/13 "2022-01-11T07:32:01Z")
I’ve been told that this is the expected behavior when playing a video on the same Shield that’s hosting your server. Apparently the GPU is already used by the player and therefore not available for the server to handle the hardware transcoding. ---
**Author:** ![jj1973](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jj1973](https://forums.plex.tv/u/jj1973)\ **Post date:** [January 11, 2022, 8:18am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/14 "2022-01-11T08:18:06Z")
I can’t imagine that because it works with the version I mentioned. ---
**Author:** ![Niexin](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@Niexin](https://forums.plex.tv/u/Niexin)\ **Post date:** [January 11, 2022, 11:41am UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/15 "2022-01-11T11:41:11Z")
use the same device, can’t hw transcode ---
**Author:** ![TheTelephone](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@TheTelephone](https://forums.plex.tv/u/TheTelephone)\ **Post date:** [January 12, 2022, 1:54pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/16 "2022-01-12T13:54:11Z")
I’m having the same problem. How did you roll back to a previous version of PMS? ---
**Author:** ![jj1973](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jj1973](https://forums.plex.tv/u/jj1973)\ **Post date:** [January 12, 2022, 3:02pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/17 "2022-01-12T15:02:15Z")
I deleted PMS and installed the older version on the shield via “Send Files to TV”. I then imported the database again according to the instructions. > **[r/PleX - Restoring database backup of Nvidia Shield Plex server](https://www.reddit.com/r/PleX/comments/p7qke6/restoring_database_backup_of_nvidia_shield_plex/)** > > 13 votes and 5 comments so far on Reddit ---
**Author:** ![Shprot](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@Shprot](https://forums.plex.tv/u/Shprot)\ **Post date:** [January 12, 2022, 9:12pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/18 "2022-01-12T21:12:43Z")
Same problem. I wrote about her earlier, but it went unnoticed ---
**Author:** ![TheTelephone](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@TheTelephone](https://forums.plex.tv/u/TheTelephone)\ **Post date:** [January 12, 2022, 10:15pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/19 "2022-01-12T22:15:42Z")
Thank you! ---
**Author:** ![axellink1](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@axellink1](https://forums.plex.tv/u/axellink1)\ **Post date:** [January 13, 2022, 4:11pm UTC](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689/20 "2022-01-13T16:11:13Z")
Noticed this issue with my shield before my new issue with the Shield upgrade issue… [Next page](https://forums.plex.tv/t/shield-tv-dont-hw-transcode/769689.md?page=2)