# Shield tv pro, Plex media server setup failed

**URL:** <https://forums.plex.tv/t/shield-tv-pro-plex-media-server-setup-failed/849747>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [August 7, 2023, 3:07am UTC](https://forums.plex.tv/t/shield-tv-pro-plex-media-server-setup-failed/849747 "2023-08-07T03:07:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wilson414434](https://avatars.discourse-cdn.com/v4/letter/w/6de8d8/32.png) [@wilson414434](https://forums.plex.tv/u/wilson414434)\
**Post date:** [August 7, 2023, 3:07am UTC](https://forums.plex.tv/t/shield-tv-pro-plex-media-server-setup-failed/849747/1 "2023-08-07T03:07:10Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Plex server on shield broke, please help

I had a Plex media server setup for a long time and no issues. Then today I tried to switch from a 2tb external drive to a 4tb plugged into the shield. Well that completely broke it and my media server wouldn’t connect so I delete the Plex app and reinstalled and tried to setup media server again and the setup failed. So then I tried to factory reset the shield and it failed again. I even reset the shield and made a brand new Plex account and the Plex media server setup on shield failed yet again. No matter what I try I cannot get the media server setup to work on the shield. I swear i think if I went and bought a new shield it still wouldn’t work now it’s like I’m cursed. What on earth could it be. ? Thanks for the help

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**Author:** ![projectork](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@projectork](https://forums.plex.tv/u/projectork)\
**Post date:** [August 8, 2023, 6:06pm UTC](https://forums.plex.tv/t/shield-tv-pro-plex-media-server-setup-failed/849747/2 "2023-08-08T18:06:56Z")

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It seems like this is a problem on their end. I doubt you doing anything can fix it. zbest we can do now is wait for them to fix it in the next update.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 6, 2023, 6:07pm UTC](https://forums.plex.tv/t/shield-tv-pro-plex-media-server-setup-failed/849747/3 "2023-11-06T18:07:32Z")

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