# Shield TV - Refresh Rate Switching Not Working
**URL:** https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654
**Category:** Player Betas
**Tags:** android-tv-beta
**Created:** [August 25, 2016, 2:18am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654 "2016-08-25T02:18:27Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@redrum](https://forums.plex.tv/u/redrum)
#### Post date: [August 25, 2016, 2:18am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/1 "2016-08-25T02:18:27Z")
Does anyone else have problems with refresh rate switching in the current beta? The symptoms are similar to having it turned on in the public release. The refresh rate appears to change and the movie shows a single frame before freezing. The back button eventually brings up ‘Plex isn’t responding. Do you want to close it?’.
Sometimes a second or two of video plays and then Plex freezes.
Version 4.32.0.298
Updated on Aug 19, 2016
Size: 13.56 MB
Direct Play: Forced
Direct Stream: ON
Passthrough: Auto
Refresh Rate Switching: ON
I can send logs but under Privacy, I only have the option for Network Logging. Where can I find the option to email logs? I am currently signed in. I tried signing out and in again.
---
### Author:  [@ashkapur\_mac.com](https://forums.plex.tv/u/ashkapur_mac.com)
#### Post date: [August 25, 2016, 11:59am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/2 "2016-08-25T11:59:16Z")
I have the exact same issue.
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### Author:  [@Andre.Je](https://forums.plex.tv/u/Andre.Je)
#### Post date: [August 26, 2016, 1:19am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/3 "2016-08-26T01:19:10Z")
Same here.
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### Author:  [@BRBMan](https://forums.plex.tv/u/BRBMan)
#### Post date: [August 26, 2016, 8:22pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/4 "2016-08-26T20:22:57Z")
I finally turned it off bc for me a few releases worked perfect then the next 2 it would freeze or not play until you turned it off.
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [August 26, 2016, 9:37pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/5 "2016-08-26T21:37:06Z")
> @redrum said:
> Does anyone else have problems with refresh rate switching in the current beta? The symptoms are similar to having it turned on in the public release. The refresh rate appears to change and the movie shows a single frame before freezing. The back button eventually brings up ‘Plex isn’t responding. Do you want to close it?’.
>
> Sometimes a second or two of video plays and then Plex freezes.
>
> Version 4.32.0.298
> Updated on Aug 19, 2016
> Size: 13.56 MB
> Direct Play: Forced
> Direct Stream: ON
> Passthrough: Auto
> Refresh Rate Switching: ON
>
> I can send logs but under Privacy, I only have the option for Network Logging. Where can I find the option to email logs? I am currently signed in. I tried signing out and in again.
That’s an old version. Try on v4.31.2 or whatever the latest beta is. Also Direct Play should be on Auto. You have to go to [http://IPOFSHIELD:32500/logging](http://IPOFSHIELD:32500/logging) for logs after enabling network logging but I’ve never got it to work. It does report back to Plex so if you list times and dates here they can know where to look.
---
### Author:  [@redrum](https://forums.plex.tv/u/redrum)
#### Post date: [August 27, 2016, 11:23pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/6 "2016-08-27T23:23:22Z")
I’ve changed Direct Play to Auto. I had some issue in the past where Plex was transcoding HEVC.
I have the same issue with 4.32.0.363 with passthrough on Auto or Disabled.
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [August 28, 2016, 10:33am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/7 "2016-08-28T10:33:49Z")
> @redrum said:
> I’ve changed Direct Play to Auto. I had some issue in the past where Plex was transcoding HEVC.
>
> I have the same issue with 4.32.0.363 with passthrough on Auto or Disabled.
I have just tested on 4.32.0.363. Refresh rate switching is definitely the issue not passthrough for me. When I play a 2.0 LPCM 24bit with refresh rate switching enable it direct plays perfectly immediately. With refresh rate switching, it either pauses after a second with no sound, immediately freezes with no sound or video or the loading circle keeps spinning.
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### Author:  [@Nathaniel](https://forums.plex.tv/u/Nathaniel)
#### Post date: [August 30, 2016, 7:55am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/8 "2016-08-30T07:55:42Z")
I actually haven’t had refresh rate switching issues ever, which I find weird, since I know so many people are having issues. I had passthrough audio enabled from the start as well, while people were recommending never to have both enabled at once. Now I’m running the beta, and I still haven’t experienced any issues with switching.
Could it be a matter of a combination of certain devices? I have my 16GB Shield TV connected to a Yamaha RX-V663 receiver over HDMI. I’m using the latest Plex Pass PMS and latest beta Android TV client.
---
### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [August 30, 2016, 5:20pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/9 "2016-08-30T17:20:20Z")
> @Nathaniel said:
> I actually haven’t had refresh rate switching issues ever, which I find weird, since I know so many people are having issues. I had passthrough audio enabled from the start as well, while people were recommending never to have both enabled at once. Now I’m running the beta, and I still haven’t experienced any issues with switching.
>
> Could it be a matter of a combination of certain devices? I have my 16GB Shield TV connected to a Yamaha RX-V663 receiver over HDMI. I’m using the latest Plex Pass PMS and latest beta Android TV client.
It’s intermittent for me on the latest beta (latest PP PMS too). HDMI to reciever, HDMI to TV. RX-V675 (5.1). It seems to be something in the code as every other past release has been ok for refresh rate switching for me.
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### Author:  [@AgeOfPanic](https://forums.plex.tv/u/AgeOfPanic)
#### Post date: [August 30, 2016, 5:20pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/10 "2016-08-30T17:20:30Z")
I think it is known that refresh rate switching does not work when your receiver is HDMI 2.0 and your tv is HDMI 1.x. I think Kodi has the same issue, but I’m not sure. If so, it might be an Android TV issue. A fix for this is to add a cheap 1.x HDMI splitter between the Shield and your receiver.
I hope they find a solution to this issue soon.
This is a thread on the geforce forums about this issue: [https://forums.geforce.com/default/topic/901911/shield-android-tv/auto-refresh-rate-switching-not-working/6/](https://forums.geforce.com/default/topic/901911/shield-android-tv/auto-refresh-rate-switching-not-working/6/)
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### Author:  [@redrum](https://forums.plex.tv/u/redrum)
#### Post date: [August 30, 2016, 8:02pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/11 "2016-08-30T20:02:09Z")
I connect Shield to a Yamaha YSP-2500 (HDMI 2.0) to a LG 65UH652T (HDMI 2.0a).
I don’t seem to have issues with SPMC.
I might try connecting the Shield to the TV directly as a test.
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### Author:  [@AgeOfPanic](https://forums.plex.tv/u/AgeOfPanic)
#### Post date: [August 31, 2016, 9:05pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/12 "2016-08-31T21:05:24Z")
I installed SPMC yesterday and it won’t switch the refresh rate either. I guess I’ll just have to wait for an update.
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [September 2, 2016, 6:11am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/13 "2016-09-02T06:11:46Z")
> @AgeOfPanic said:
> I installed SPMC yesterday and it won’t switch the refresh rate either. I guess I’ll just have to wait for an update.
> Refresh rate switching is not enabled by default in SPMC. You have to enable it.
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### Author:  [@IanDBird](https://forums.plex.tv/u/IanDBird)
#### Post date: [September 2, 2016, 4:29pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/14 "2016-09-02T16:29:09Z")
Hey all,
Just wanted to say that we are aware of some playback issue which arise when both Refresh Rate Switching is enabled, along with Passthrough. We’ve reported these to NVIDIA and are hoping we can get them resolved soon.
Ian
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [September 2, 2016, 10:37pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/15 "2016-09-02T22:37:08Z")
> @IanDBird said:
> Hey all,
>
> Just wanted to say that we are aware of some playback issue which arise when both Refresh Rate Switching is enabled, along with Passthrough. We’ve reported these to NVIDIA and are hoping we can get them resolved soon.
>
> Ian
That seems odd as the version before 363 was working perfectly in my testing. Can we get the apk for that version?
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### Author:  [@IanDBird](https://forums.plex.tv/u/IanDBird)
#### Post date: [September 4, 2016, 9:04am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/16 "2016-09-04T09:04:51Z")
All release APKs are available here: [https://forums.plex.tv/discussion/60585/plex-for-android#latest](https://forums.plex.tv/discussion/60585/plex-for-android#latest). If you identify a version that works vs doesn’t, we’d be very interested. We haven’t specifically touched this code for a few months…
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [September 4, 2016, 9:08am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/17 "2016-09-04T09:08:24Z")
> @IanDBird said:
> All release APKs are available here: [https://forums.plex.tv/discussion/60585/plex-for-android#latest](https://forums.plex.tv/discussion/60585/plex-for-android#latest). If you identify a version that works vs doesn’t, we’d be very interested. We haven’t specifically touched this code for a few months…
This was a beta release Ian so wasn’t listed there. Whatever the release version was before .363 seemed to work more reliably vs the newest beta.
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### Author:  [@redrum](https://forums.plex.tv/u/redrum)
#### Post date: [September 4, 2016, 8:05pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/18 "2016-09-04T20:05:08Z")
> @danjames92 said:
>
> > @IanDBird said:
> > All release APKs are available here: [https://forums.plex.tv/discussion/60585/plex-for-android#latest](https://forums.plex.tv/discussion/60585/plex-for-android#latest). If you identify a version that works vs doesn’t, we’d be very interested. We haven’t specifically touched this code for a few months…
>
> This was a beta release Ian so wasn’t listed there. Whatever the release version was before .363 seemed to work more reliably vs the newest beta.
Refresh rate switching in the beta prior to the current beta version wasn’t working for me.
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### Author:  [@MediaHorder](https://forums.plex.tv/u/MediaHorder)
#### Post date: [September 4, 2016, 9:47pm UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/19 "2016-09-04T21:47:02Z")
> @redrum said:
>
> > @danjames92 said:
> >
> > > @IanDBird said:
> > > All release APKs are available here: [https://forums.plex.tv/discussion/60585/plex-for-android#latest](https://forums.plex.tv/discussion/60585/plex-for-android#latest). If you identify a version that works vs doesn’t, we’d be very interested. We haven’t specifically touched this code for a few months…
> >
> > This was a beta release Ian so wasn’t listed there. Whatever the release version was before .363 seemed to work more reliably vs the newest beta.
>
> Refresh rate switching in the beta prior to the current beta version wasn’t working for me.
My amp is 1.4 so maybe that had something to do with it.
---
### Author:  [@redrum](https://forums.plex.tv/u/redrum)
#### Post date: [September 6, 2016, 6:00am UTC](https://forums.plex.tv/t/shield-tv-refresh-rate-switching-not-working/155654/20 "2016-09-06T06:00:13Z")
I’ve done some testing with version 4.32.0.446.
**Shield connected to TV via soundbar** : Refresh rate switching does not work with Passthrough Audio off or on auto. Yamaha YSP-2500 (HDMI 2.0) to a LG 65UH652T (HDMI 2.0a)
**Shield connected directly to TV** : Refresh rate switching works with Passthrough Audio off. I started and stopped various media over 20 times to switch the refresh rate between the system 60 Hz and the video frame rate. When I switched Passthrough Audio to Auto, the next movie I tried to watch froze Plex.
I’ve tested the same scenarios with SPMC and it seems to be working fine. I know SPMC is a different code base but I wanted to check that refresh rate switching + passthrough audio on my hardware was technically possible.
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