# SIGH What now
**URL:** https://forums.plex.tv/t/sigh-what-now/592460
**Category:** General Discussions
**Created:** [May 19, 2020, 3:45pm UTC](https://forums.plex.tv/t/sigh-what-now/592460 "2020-05-19T15:45:18Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 19, 2020, 3:45pm UTC](https://forums.plex.tv/t/sigh-what-now/592460/1 "2020-05-19T15:45:19Z")
So, I got a notification that there had been a login on my account somewhere that I wasn’t at… so it said to change password and I did.
Now, when I bring up Plex Media Server, from icons in task section of Win 10, all there is is a black screen on browser with PLEX in the middle of it and nowhere to sign in.
What have I screwed up now? And how do I fix it and log in.
Thanks
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### Author:  [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)
#### Post date: [May 19, 2020, 4:15pm UTC](https://forums.plex.tv/t/sigh-what-now/592460/2 "2020-05-19T16:15:07Z")
You may have given your account and new password to that fishing agency that just hit pay dirt…
Can you sign out - then sign back in (with the new password)?
(under your ‘Account Icon’ - upper right)
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 19, 2020, 4:39pm UTC](https://forums.plex.tv/t/sigh-what-now/592460/3 "2020-05-19T16:39:24Z")
NOPE Can’t sign in
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 19, 2020, 4:40pm UTC](https://forums.plex.tv/t/sigh-what-now/592460/4 "2020-05-19T16:40:34Z")
I get a “sign in” bar and when I click it I get the black screen with Plex logo only
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### Author:  [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)
#### Post date: [May 19, 2020, 5:29pm UTC](https://forums.plex.tv/t/sigh-what-now/592460/5 "2020-05-19T17:29:47Z")
sounds bad.
‘Professional aide’ may be along shortly.
I will ping @OttoKerner as he is most likely to know what to do next.
I suggest you close/delete that other thread you just made.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 20, 2020, 8:56am UTC](https://forums.plex.tv/t/sigh-what-now/592460/6 "2020-05-20T08:56:11Z")
You must **not** use ‘Login with Google’.
Use “Login with Email” and use your email address as your user name and the new password you created.
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 20, 2020, 9:13am UTC](https://forums.plex.tv/t/sigh-what-now/592460/7 "2020-05-20T09:13:36Z")
Thanks for your time Otto.
I don’t use
“Login with Google” I use “Login with email”
I can login to PLEX Media Player. But when I try to login to PLEX Media Server, there is nothing to type to, no button, no fields to type into. I just get a Grey Screen with the PLEX logo in the middle.
I deleted all the PLEX apps from my desktop and re-downloaded and re-installed. Still same.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 20, 2020, 9:28am UTC](https://forums.plex.tv/t/sigh-what-now/592460/8 "2020-05-20T09:28:14Z")
> [@Duke\_D](#):
>
> But when I try to login to PLEX Media Server,
Technically you don’t login to the _server._
You login to the web app.
Which web app are you using?
Did you tick the checkbox “Sign out connected devices…” when you changed the password?
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 20, 2020, 9:47am UTC](https://forums.plex.tv/t/sigh-what-now/592460/9 "2020-05-20T09:47:46Z")
I am using PLEX Media Player Version 4.29.2 for windows 10
I don’t believe I did check the “sign out of all” box … sorry… feel foolish about all this and thank you very much for your time.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 20, 2020, 9:48am UTC](https://forums.plex.tv/t/sigh-what-now/592460/10 "2020-05-20T09:48:57Z")
Please use the web app for now. [http://localhost:32400/web](http://localhost:32400/web) and [https://app.plex.tv](https://app.plex.tv)
Once you have successfully signed into that, we can handle PMP.
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 20, 2020, 9:57am UTC](https://forums.plex.tv/t/sigh-what-now/592460/11 "2020-05-20T09:57:03Z")
When I click on [https://app.plex.tv](https://app.plex.tv) everything is fine.
When I click on [http://localhost:32400/web](http://localhost:32400/web) I only get the Gray screen with the PLEX logo in the middle and no other way to proceed
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 20, 2020, 10:02am UTC](https://forums.plex.tv/t/sigh-what-now/592460/12 "2020-05-20T10:02:59Z")
Have you tried the ‘incognito’/‘privacy’ mode of your web browser? This is supposed to disable potentially interfering browser addd-ons etc.
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 20, 2020, 10:31am UTC](https://forums.plex.tv/t/sigh-what-now/592460/13 "2020-05-20T10:31:15Z")
Incognito window did allow me to sign in and open [http://localhost:32400/web](http://localhost:32400/web)
Think it might be pop-up blocker doing this?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 20, 2020, 10:39am UTC](https://forums.plex.tv/t/sigh-what-now/592460/14 "2020-05-20T10:39:20Z")
Or some other browser add-on. No other way to find out than disabling them one by one until it works.
Then re-enable until it breaks again.
Then try and find a way to define an exception for the `localhost` in the settings of that add-on.
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### Author:  [@Duke\_D](https://forums.plex.tv/u/Duke_D)
#### Post date: [May 20, 2020, 10:42am UTC](https://forums.plex.tv/t/sigh-what-now/592460/15 "2020-05-20T10:42:12Z")
Thanks for all the help Otto. I appreciate your valuable time.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 18, 2020, 10:43am UTC](https://forums.plex.tv/t/sigh-what-now/592460/16 "2020-08-18T10:43:52Z")
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