# Sign in ipd

**URL:** <https://forums.plex.tv/t/sign-in-ipd/812724>\
**Category:** Plex Players\
**Tags:** ios-legacy\
**Created:** [September 28, 2022, 9:42am UTC](https://forums.plex.tv/t/sign-in-ipd/812724 "2022-09-28T09:42:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Elena-King](https://avatars.discourse-cdn.com/v4/letter/e/47e85d/32.png) [@Elena-King](https://forums.plex.tv/u/Elena-King)\
**Post date:** [September 28, 2022, 9:42am UTC](https://forums.plex.tv/t/sign-in-ipd/812724/1 "2022-09-28T09:42:05Z")

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Hi  
I can’t open PLEX on my iPad , when sign in Coming with:  
ERROR  
User Could not be authenticated  
Click on Manu  
It said MY Computer OFFLINE in red  
I.m an older person and don’t know much  
Can someone help me step by step how to fix it

Thanks

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**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\
**Post date:** [September 28, 2022, 11:24am UTC](https://forums.plex.tv/t/sign-in-ipd/812724/2 "2022-09-28T11:24:38Z")

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Hello 🙂

I think we can help.

When I use Safari to visit this website, I sign in with my email and password so that I can post to the forum. The Account sign in screen looks like this:

![plex.tv login screen](https://global.discourse-cdn.com/plex/original/4X/5/1/3/51316720a1105a65a981a14738c7026616716b97.jpeg)

When I bought a new iPad, I wanted the Plex App on it.  
I installed the Plex App from the App Store.  
I started the Plex App.  
It asked me to sign in. (it will only ask once)  
Again I used the same email and password that I used on the Plex.tv website.

I don’t use the **Continue with Apple** option.

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<div class="post-metadata">

**Author:** ![Elena-King](https://avatars.discourse-cdn.com/v4/letter/e/47e85d/32.png) [@Elena-King](https://forums.plex.tv/u/Elena-King)\
**Post date:** [September 28, 2022, 10:23pm UTC](https://forums.plex.tv/t/sign-in-ipd/812724/3 "2022-09-28T22:23:01Z")

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Thank you I will try  
I already have app on my iPad and was trying to sign in with email and a password that I have on my computer, but it was coming with an Error:User could not be authenticated  
I will try to delete that app and downloaded again  
Thank you

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**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\
**Post date:** [September 28, 2022, 10:33pm UTC](https://forums.plex.tv/t/sign-in-ipd/812724/4 "2022-09-28T22:33:40Z")

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“Error: User could not be authenticated” appears when I make a typo.  
It could have been the email was typed incorrectly, or it could have been the password.  
Good luck!

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<div class="post-metadata">

**Author:** ![Elena-King](https://avatars.discourse-cdn.com/v4/letter/e/47e85d/32.png) [@Elena-King](https://forums.plex.tv/u/Elena-King)\
**Post date:** [September 29, 2022, 11:02am UTC](https://forums.plex.tv/t/sign-in-ipd/812724/5 "2022-09-29T11:02:50Z")

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Thank you Very kind

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 28, 2022, 11:03am UTC](https://forums.plex.tv/t/sign-in-ipd/812724/6 "2022-12-28T11:03:38Z")

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