# Single device on network having issues seeing my plex server lately **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [March 8, 2026, 2:35am UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929 "2026-03-08T02:35:35Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [March 8, 2026, 2:35am UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929/1 "2026-03-08T02:35:35Z")
Server Version#: 1.43.0.10492 Player Version#: 4.159.0 (plex web) Long story short, I’ve got a flat network (single /24). there’s no vlans, no VPNs, no firewalls involved the server is connected via ethernet the client is also connected via ethernet, both to the same switch (an unmanaged gigabit switch) Every other device in the house works just fine Same login for server (win11) and the client (a surface pro 8, win11) Web client, or the official desktop client I see the exact same issue Long story short, when I connect to plex ([app.plex.tv](http://app.plex.tv)) via the browser, the loads up my server, but all of the thumbnails are empty, and it most times, it will NOT load the video file If I open plex on my phone, ps4, ps5, or anyone else’s phone/tablet/pc everything works just fine most times, if I stop and re-start plex on the server, this will get things working again for the night. I can now play as many videos as I want, until the next time I re-start my surface pro I can NOT find any logical reason for this behaviour. all other networking things seem to be working fine I can RDP from the surface to the server, np, and heck, i can even watch plex from the server over RDP and like i said, even while the surface is having issues, every other device is having no issues at all restarting the server seems to be the only thing that temp resolves this, but I’m not sure WHY any thoughts? ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [March 12, 2026, 2:14am UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929/2 "2026-03-12T02:14:02Z")
ok cool, I’m so glad support here is so helpful you’d think I had the plague, rather than a lifetime plex pass ---
**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\ **Post date:** [March 13, 2026, 2:01am UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929/3 "2026-03-13T02:01:30Z")
See if [Important note about the Plex Web app - Local Network Access](https://forums.plex.tv/t/important-note-about-the-plex-web-app-local-network-access/933264/1) applies. ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [March 13, 2026, 9:33pm UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929/4 "2026-03-13T21:33:46Z")
holy smokes, that was 100% it thumbnails now instantly load, no issues with it grabbing video content. many thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 11, 2026, 9:34pm UTC](https://forums.plex.tv/t/single-device-on-network-having-issues-seeing-my-plex-server-lately/936929/5 "2026-06-11T21:34:41Z")
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