# Single File Not Showing Up? **URL:** \ **Category:** General Discussions\ **Created:** [October 2, 2017, 3:38am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585 "2017-10-02T03:38:12Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sixshooterz](https://avatars.discourse-cdn.com/v4/letter/s/c77e96/32.png) [@sixshooterz](https://forums.plex.tv/u/sixshooterz)\ **Post date:** [October 2, 2017, 3:38am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/1 "2017-10-02T03:38:12Z")
I have 6 files in an “Other Videos” library. Only five files are showing up. I’ve checked all of the logs and the **Plex Media Scanner.log** file is showing that this particular file was added to the library, however, it’s not showing up in the web interface or any of my client apps. I’ve confirmed permissions match those of the other files in this library. I’m truly stumped. I’ve even gone as far as removing the library and adding it back. From the Plex Media Scanner.log: `Oct 01, 2017 22:40:39.250 [0x7f7bac51e840] DEBUG - Adding file for scanner: /media/shares/videos/sports/nfl/Steelers/Regular-Season-Week4-vs-Ravens-Full.mp4` But it’s not showing up in Plex: ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/3/1/31c633b27820ec0f4ad1840ca26491b3972da585.png) Any help would be GREATLY appreciated! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2017, 3:45am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/2 "2017-10-02T03:45:07Z")
Check file permissions so `plex` can read it? ---
**Author:** ![sixshooterz](https://avatars.discourse-cdn.com/v4/letter/s/c77e96/32.png) [@sixshooterz](https://forums.plex.tv/u/sixshooterz)\ **Post date:** [October 2, 2017, 4:10am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/3 "2017-10-02T04:10:43Z")
The permissions on that file are \_identical \_to the other files that are added. Yes, plex user can read it. EDIT: Added Plex Media Scanner Log. The file I’m looking for to be added is _Regular-Season-Week4-vs-Ravens-Full.mp4_ and you can see on Line 12 (if using Notepad++) it says it was added for the scanner. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2017, 4:18am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/4 "2017-10-02T04:18:17Z")
It sees the file but for some reason it’s not accepting the file as valid. ```auto Oct 01, 2017 22:40:39.246 [0x7f7bac51e840] DEBUG - Performing a scan with 'Plex Video Files Scanner' (language: xn virtual: 0). Oct 01, 2017 22:40:39.246 [0x7f7bac51e840] DEBUG - * Scanning /media/shares/videos/sports/nfl/Steelers Oct 01, 2017 22:40:39.247 [0x7f7bac51e840] DEBUG - * Scanning directory /media/shares/videos/sports/nfl/Steelers (parent: no) Oct 01, 2017 22:40:39.250 [0x7f7bac51e840] DEBUG - Adding file for scanner: /media/shares/videos/sports/nfl/Steelers/Regular-Season-Week4-vs-Ravens-Full.mp4 ``` ---
**Author:** ![sixshooterz](https://avatars.discourse-cdn.com/v4/letter/s/c77e96/32.png) [@sixshooterz](https://forums.plex.tv/u/sixshooterz)\ **Post date:** [October 2, 2017, 4:21am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/5 "2017-10-02T04:21:19Z")
That’s REALLY strange. It plays in VLC and is the same format as the other files in that directory. I suppose I can delete the file and get it again and see if that fixes it. I’ll report back. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2017, 4:39am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/6 "2017-10-02T04:39:24Z")
Run the file through Handbrake. That’ll fix a bunch of anomalies ---
**Author:** ![sixshooterz](https://avatars.discourse-cdn.com/v4/letter/s/c77e96/32.png) [@sixshooterz](https://forums.plex.tv/u/sixshooterz)\ **Post date:** [October 2, 2017, 4:44am UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/7 "2017-10-02T04:44:57Z")
Re-downloading the file worked. I’m not sure what the issue was but it’s fixed. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:55pm UTC](https://forums.plex.tv/t/single-file-not-showing-up/208585/8 "2020-01-07T23:55:27Z")