# Skip Intro Missing for Users

**URL:** <https://forums.plex.tv/t/skip-intro-missing-for-users/936276>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [February 11, 2026, 10:25pm UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276 "2026-02-11T22:25:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![RyuDragoon](https://avatars.discourse-cdn.com/v4/letter/r/e56c9b/32.png) [@RyuDragoon](https://forums.plex.tv/u/RyuDragoon)\
**Post date:** [February 11, 2026, 10:25pm UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276/1 "2026-02-11T22:25:57Z")

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Server Version#: 1.43.0.10492  
Player Version#: 1.112.0.359-0d79a49f

I paid for a Lifetime Plex Pass, but all of my end users no longer have the ability to skip intros despite my Plex Pass applied to my server instance. Can you please let me know how to fix this issue? I paid good money for this and am confused why this feature is no longer available.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 11, 2026, 11:16pm UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276/2 "2026-02-11T23:16:55Z")

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From [https://support.plex.tv/articles/skip-content/](https://support.plex.tv/articles/skip-content/)

> > **Tip!** : To analyze and detect television show “intros” and for them to be available for users requires a [Plex Pass](https://www.plex.tv/plex-pass/) subscription for Plex Media Server admin account. **The ability to skip intros during playback requires a Plex Pass for the Plex account used in the player app (or be in the Plex Home where the home admin has Plex Pass).**

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**Author:** ![RyuDragoon](https://avatars.discourse-cdn.com/v4/letter/r/e56c9b/32.png) [@RyuDragoon](https://forums.plex.tv/u/RyuDragoon)\
**Post date:** [February 12, 2026, 12:20am UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276/4 "2026-02-12T00:20:24Z")

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What an unfortunate backpedal. My users are now forced to pay money for the platform to get the features that I’ve already paid for. My disappointment is immeasurable and my day is ruined.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 12, 2026, 4:04am UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276/5 "2026-02-12T04:04:19Z")

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There is no backpedaling involved here. It is not available for _all_ your shared users. Has been that way for years.

It is however supposed to be available to all users who have been invited into your Plex Home. That applies automatically to all managed user accounts, but also regular user accounts, who have been explicitly invited (and have accepted that invitation).

If you have such a user and it’s not available to them, that would be a bug.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 13, 2026, 4:05am UTC](https://forums.plex.tv/t/skip-intro-missing-for-users/936276/6 "2026-05-13T04:05:08Z")

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