I currently have another account in my home and they are unable to use the “Skip Intro” feature released today on their user. I am not seeing any configuration to enable it for them and it works perfectly under my user. Are home users that don’t directly own a Plex Pass not able to use this feature…

At least yours is analyzing correctly. I try to analyze one episode and Plex crashes.

Probably an oversight, or bug. Or maybe devices need to be restated? I think they’ve always applied these features to all home users. EDIT: I just tested it on my wife’s user account on my phone and it worked.

going by the blog and support link @ https://www.plex.tv/blog/go-ahead-and-skip-that-intro/ Only two caveats: the intro sequence must be at least 20 seconds long (keep reading to see why) and you’ll need a Plex Pass for your playback device. [image] Skip TV Show Intros | Plex Support T…

[image] TheDaveAbides: EDIT: I just tested it on my wife’s user account on my phone and it worked. Weird, the other account on my phone still doesn’t work. This at least has my hopes up that is an oversight and not an extortion scheme… :joy:

Very much hoping this is an oversight - all of these plex pass features have worked for home users - this should continue to be the way it works - I completely understand outside the home why they would require each user to have plexpass - but i’m not getting a plexpass for my wife just so she can h…

Please check-out the latest update for the Plex Media Server. This version includes a fix to some rare crashes on old Windows machines [image] Plex Media Server Announcements Plex Media Server 1.19.3.2843 is now available to everyone NEW: Intro detection (Web) Updated …

The fact you are responding to his post and not the rest makes me think this isn’t a mistake Dissapointing

This is very much intentional, as you can see in their statements in the blog or, as mentioned, the passage of the support article. It’s anti-customer and basically looks like a cashgrab. While I can totally understand you guys don’t want shared users to get Plex Pass features (as it still is), Ple…

From what I’ve tested and read it seems that, only managed users can use it, it looks like not all home users are managed users so if you created a new account and added it to your home users this feature won’t work in that profile, but if you create a managed user it will work in the profile creat…

Skip Intro not Available to Home User

General Discussions

CloudWing93 May 22, 2020, 6:24am 12

I stumbled on this other post by @Traccker about this same issue. The mods immediately closed it and marked it as answered. As far as I can see these are the only two threads about it so apparently home users that aren’t managed don’t get this feature and won’t get this feature in the future. Honestly that really rubs me the wrong way. I desperately want to continue to love Plex and believe that they really do care about their customers but it’s things like this that make me utterly disappointed with the Plex team.

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Skip Intro not Available to Home User

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