# Skip-intro timing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [September 24, 2020, 5:11pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567 "2020-09-24T17:11:36Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 24, 2020, 5:11pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/1 "2020-09-24T17:11:37Z")
Server Version#: 1.20.2.3343 Player Version#: Plex Web 4.43.1 Description of issue: Some episodes of various shows put the ‘skip into’ at the wrong location. Some shows within the same season of the show are correct, while others are not. The XML shows that an intro exists. A force re-scan / analyze does not fix the issue. Is there a way to correct this? Some seasons when re-scanning put forth the error as seen below: ![Untitled](https://global.discourse-cdn.com/plex/original/3X/8/7/87010456ad0d895d73036c7ef2e3abf716980912.jpeg) Any ideas or suggestions? I love the feature when it works as expected!!! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 24, 2020, 7:33pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/2 "2020-09-24T19:33:40Z")
1. [activate debug](https://support.plex.tv/hc/en-us/articles/201643703 "activate debug") logging ( **not** ‘verbose’!) 2. quit Plex Server 3. wait 1 minute 4. start Plex Server 5. wait 2 minutes 6. recreate the issue 7. wait 3 minutes 8. [fetch log files](https://support.plex.tv/hc/en-us/articles/200250417 "fetch log files") and attach them here ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 24, 2020, 7:57pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/3 "2020-09-24T19:57:19Z")
Will do! Thanks for the heads up! I wasn’t sure how to provide a useful log for the issue. See attached. I will PM you the password for the .zip file… [Plex Media Server Logs\_2020-09-24\_16-27-30.zip](https://forums.plex.tv/uploads/short-url/hz4QkBeEmAd6tHcUuJSI2fxYhlj.zip) (8.0 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [September 24, 2020, 11:04pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/4 "2020-09-24T23:04:41Z")
I haven’t checked your logs but the snippet you posted above looks like the analysis is running into errors reading the files. Does the entire season have the same audio codec? The analysis works better when the files are consistent. ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 25, 2020, 2:08am UTC](https://forums.plex.tv/t/skip-intro-timing/636567/5 "2020-09-25T02:08:54Z")
Good question I am honestly not sure. I will look into that and let you know. Since this is my thread I will ask another question as well in relation to intro timing… Is there any way to adjust it? There are some episodes of some shows where the skip shows up but it is entirely in the wrong place. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [September 25, 2020, 8:09am UTC](https://forums.plex.tv/t/skip-intro-timing/636567/6 "2020-09-25T08:09:41Z")
> [@mrjlturner](#): > > Is there any way to adjust it? No. I think there’s a feature request to allow editing this. ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 25, 2020, 11:12am UTC](https://forums.plex.tv/t/skip-intro-timing/636567/7 "2020-09-25T11:12:17Z")
FYI if you want to review the logs, let me know and I’ll shoot you the password to the .zip file. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 25, 2020, 11:48am UTC](https://forums.plex.tv/t/skip-intro-timing/636567/8 "2020-09-25T11:48:07Z")
> [@mrjlturner](#): > > Some episodes of various shows put the ‘skip into’ at the wrong location. Were the files of the affected episodes replaced (e.g. “quality upgrade”) at some point in the past? ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 25, 2020, 12:06pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/9 "2020-09-25T12:06:39Z")
No. They have not been replaced with better quality. These are all one-time files. ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [September 25, 2020, 12:37pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/10 "2020-09-25T12:37:15Z")
Verified that all files in one affected season are H.264 w/ AC3, and another season of another affected show are H.264 & EAC3. ---
**Author:** ![mrjlturner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrjlturner/32/10151_2.png) [@mrjlturner](https://forums.plex.tv/u/mrjlturner)\ **Post date:** [October 1, 2020, 1:22pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/11 "2020-10-01T13:22:33Z")
Still seeing this same behavior on multiple episodes. It seems to bomb out at 85% with the following error: Thread: Uncaught exception running async task which was spawned by thread 6964: bad allocation ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 30, 2020, 1:22pm UTC](https://forums.plex.tv/t/skip-intro-timing/636567/12 "2020-12-30T13:22:42Z")
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