# \[SOLVED\] Cannot delete or replace Movie Extras **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [April 25, 2021, 12:56am UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700 "2021-04-25T00:56:28Z")\ **Posts on this page:** 18\ **Page:** 2
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 10:11am UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/21 "2021-04-30T10:11:46Z")
Did we inspect your log files? (whole zip please!) ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 10:12am UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/22 "2021-04-30T10:12:41Z")
Not yet… I assume I need to replicate the problem before I export the logs? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 10:14am UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/23 "2021-04-30T10:14:35Z")
Yes, that makes sense. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 10:16am UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/24 "2021-04-30T10:16:27Z")
OK, I’ll get to that later this evening. Thanks Otto. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:06pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/25 "2021-04-30T19:06:07Z")
OK, I have some logs for you… Can I send them to you via a PM? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 7:19pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/26 "2021-04-30T19:19:18Z")
Yes, please. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:23pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/27 "2021-04-30T19:23:46Z")
Logs sent… Here are the timestamps of the actions taken… 19.42 - Move **Behind the Scenes** folder out of movie location (essentially deleted them) 19.43 - Refresh Metadata - Still there 19.44 - Analyze - Still there 19.45 - Scan Lirary Files - Still there 19.46 - Empty Trash - Still there Now by moving something different into place, PMS actually reflects a change… 19.48 - Move into place **Other** folder 19.49 - PMS auto scans for changes - Extras go, Other appears 19.50 - Scan library 19.51 - Empty trash Now do the reverse… 19.52 - Move **Other** aside 19.53 - Refresh Metadata - Other still there 19.54 - Scan Library Files - Other still there 19.55 - Move Behind the Scenes into movie location 19.56 - PMS auto scans for changes - Other goes, correct extras appear And here is the folder structure for this movie… ![image](https://global.discourse-cdn.com/plex/original/3X/7/6/7620e26da581d7ad10bdcff8da597f8e14e9a084.png) ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:25pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/28 "2021-04-30T19:25:13Z")
As mentioned previously, if we can fix the deletion of extras, then all scenarios that come after that (replacing, moving to a different location) then become a non-issue, as we just delete then move on. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 7:25pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/29 "2021-04-30T19:25:39Z")
Could you determine the content of the `guid="...` property from the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of this movie please? ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:27pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/30 "2021-04-30T19:27:43Z")
This?? guid=“com.plexapp.agents.themoviedb://296524?lang=en” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 7:30pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/31 "2021-04-30T19:30:19Z")
Yep. Looks like you are still using the old “TheMovieDatabase” agent. In which case, I’m afraid you’ll have to [Plex Dance](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4 "Plex Dance"). Consider switching to the new agent, as the old ones very likely won’t see another update/bugfix. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:31pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/32 "2021-04-30T19:31:06Z")
Ah ok… I guess I just do “Upgrade Matching” and then follow it through? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 7:32pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/33 "2021-04-30T19:32:41Z")
Yes. However, this is a one-way street. After you do this, the library cannot be converted back. To finish the operation, you’ll have to perform Refresh Metadata on all items. I recomend you to start this before you go to bed. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 7:33pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/34 "2021-04-30T19:33:55Z")
OK, thanks Otto. I’ll kick this off tonight and will let you know the result in a few days. Many thanks for your help with this 😃 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [April 30, 2021, 7:49pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/35 "2021-04-30T19:49:38Z")
Another idea: did you point this library to more than one folders/drives/shares and if so, is one of these currently not available/absent/completely empty? ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [April 30, 2021, 10:21pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/36 "2021-04-30T22:21:20Z")
Up until 2 or 3 weeks ago, every library only pointed to a single unique location. I have recently added a 2nd folder to each Movies library in order to be able to start gradually moving / spreading some content across a new additional RAID array, however both of the new folders do have content in them, and this problem has been apparent for many months now, maybe even over a year. The only reason I have raised this issue now, is because I am finding it even more awkward to move select items to the 2nd location, when they have extras. ---
**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\ **Post date:** [May 1, 2021, 1:14pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/37 "2021-05-01T13:14:14Z")
Hi @OttoKerner - I can confirm that after upgrading the Movie library to the new agent, it is now possible to delete the extras, and because of this, replacing them for different versions or moving a movie with extras to a different drive will no longer be and issue. Many thanks for your help, and I have marked your suggestion as the Solution… > [@OttoKerner](#): > > Yep. Looks like you are still using the old “TheMovieDatabase” agent. > In which case, I’m afraid you’ll have to [Plex Dance](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4). > > Consider switching to the new agent, as the old ones very likely won’t see another update/bugfix. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 30, 2021, 1:14pm UTC](https://forums.plex.tv/t/solved-cannot-delete-or-replace-movie-extras/711700/38 "2021-07-30T13:14:51Z")
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