# \[SOLVED\]'\*.plex.direct' SSL Cert miss-match error

**URL:** <https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818>\
**Category:** General Discussions\
**Tags:** server-windows, plex-web\
**Created:** [April 14, 2023, 12:58am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818 "2023-04-14T00:58:10Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![JayLee1980](https://avatars.discourse-cdn.com/v4/letter/j/d6d6ee/32.png) [@JayLee1980](https://forums.plex.tv/u/JayLee1980)\
**Post date:** [April 14, 2023, 12:58am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/1 "2023-04-14T00:58:10Z")

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Recently, when accessing the Plex web, an ‘unsafe’ error occurs as shown in the attached image.  
My domain certificate is fine, but there seems to be a problem connecting ‘\*.plex.direct’ to my domain.  
What should I do to solve this problem?

 ![SSL](https://global.discourse-cdn.com/plex/original/4X/5/3/6/536b9836cdfa71f2321a56f6dc4c99869981a554.png)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 14, 2023, 7:34am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/2 "2023-04-14T07:34:41Z")

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Use the [hosted web app](https://app.plex.tv/).

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [April 14, 2023, 8:44pm UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/3 "2023-04-14T20:44:35Z")

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> [@JayLee1980](#):
>
> but there seems to be a problem connecting ‘\*.plex.direct’ to my domain.

You can’t do that. That’s exactly what that message is telling you.

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**Author:** ![cr0w21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cr0w21/32/167226_2.png) [@cr0w21](https://forums.plex.tv/u/cr0w21)\
**Post date:** [April 14, 2023, 9:22pm UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/4 "2023-04-14T21:22:28Z")

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I’ve also just started getting this error. It used to work fine for years with a custom domain certificate.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [April 15, 2023, 3:42am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/5 "2023-04-15T03:42:50Z")

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> [@cr0w21](#):
>
> It used to work fine for years with a custom domain certificate.

[OpenSSL v3.0.0 and PMS](https://forums.plex.tv/t/linux-tips/276247/25)

[Plex Media Server 1.32.0.6918 custom certificate must be regenerated with new OpenSSL arguments](https://forums.plex.tv/t/plex-media-server-1-32-0-6918-custom-certificate-must-be-regenerated-with-new-openssl-arguments/837643)

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**Author:** ![cr0w21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cr0w21/32/167226_2.png) [@cr0w21](https://forums.plex.tv/u/cr0w21)\
**Post date:** [April 15, 2023, 9:01am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/6 "2023-04-15T09:01:05Z")

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Thanks for that, it fixed it!

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**Author:** ![JayLee1980](https://avatars.discourse-cdn.com/v4/letter/j/d6d6ee/32.png) [@JayLee1980](https://forums.plex.tv/u/JayLee1980)\
**Post date:** [April 18, 2023, 7:25am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/7 "2023-04-18T07:25:10Z")

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According to the FordGuy61’s information given, the problem was solved after creating a certificate with the corresponding command.  
thank you!!!  
openssl pkcs12 -export -out {OutputCertFileName}.pfx -certpbe AES-256-CBC -keypbe AES-256-CBC -macalg SHA256 -inkey {KeyFile}.pem -in {CertFile}.pem -password pass:{Password4OutputCertFile}

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 17, 2023, 7:25am UTC](https://forums.plex.tv/t/solved-plex-direct-ssl-cert-miss-match-error/837818/8 "2023-07-17T07:25:49Z")

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