# \[SOLVED\] PMS - Crash Upon Refresh Metadata **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-docker, library-management, metadata\ **Created:** [June 11, 2026, 2:45am UTC](https://forums.plex.tv/t/solved-pms-crash-upon-refresh-metadata/939561 "2026-06-11T02:45:07Z")\ **Posts on this page:** 1\ **Showing post:** 9
**Author:** ![shelfactor](https://avatars.discourse-cdn.com/v4/letter/s/8baadc/32.png) [@shelfactor](https://forums.plex.tv/u/shelfactor)\ **Post date:** [June 16, 2026, 5:03pm UTC](https://forums.plex.tv/t/solved-pms-crash-upon-refresh-metadata/939561/9 "2026-06-16T17:03:33Z")
**PROBLEM FOUND & SOLVED** TLDR: There was a corrupt show/season-metadata poster item; still unsure if it’s from Plex metadata or just within my instance of PMS. **Recap:** What I noticed, was when refreshing any metadata, whether it be adding a show, or refreshing a match, or manually refreshing a series; Plex would show the insecure connection / not connected error page: ![image](https://global.discourse-cdn.com/plex/original/4X/a/d/e/adebbf7416ce9143f22431eff00dc1a900de5078.jpeg) This would follow by a ‘dropped’ connection to plex. Even though the Plex page would retun, it wasn’t ‘connected/active’. I would have to refresh the page for the connection to restart. \*\* This also created connection issues for concurrent streams, and connections to Arr Apps. As mentioned in the original post, I am using Unraid (7.3.1) with the LinuxServer Plex Media Sever docker app. I started noticing these **segfault** log entries in the Unraid System Logs _ **NOTE:** I don’t know if these are an ‘error’ or just Unraid noticing an issue and logging it; however it helped me to determine the time of the crash etc. I figured it was worth showing._ ![Screenshot 2026-06-16 at 12.33.47 AM](https://global.discourse-cdn.com/plex/original/4X/b/c/8/bc8caa84a1c28c31a213e7e3491f4b042d0fa871.jpeg) ![Screenshot 2026-06-16 at 2.00.23 AM](https://global.discourse-cdn.com/plex/original/4X/8/8/2/882bc0c536f71b1b4b2e7d0d202a0e559d47da16.jpeg) **Finding the solution:** I was looking at the logs, while the issue would cause a crash in PMS, the server would restart itself; thus creating a stop/start in the log files. When looking at the Logs folder, the newest ‘Plex Media Server.log’ would be POST-crash PMS restarting logs. Therefore, I would also look at ‘Plex Media Server.1.log’ ; at the very bottom would be the most recent PRE-crash log data. **Common Scan Item:** After recreating a crash, and looking at the logs I would see the same item being mentioned: _Jun 16, 2026 01:29:26.823 [22780692044600] DEBUG - [Req#195] Calculated media file path for path [metadata://posters/tv.plex.agents.series\_253ca1dbc53495f5f0f6525084710d20076e2303]: [“/config/Library/Application Support/Plex Media Server/Metadata/TV Shows/4/16e0da2e7e75b5ae2195861c6d3e5db45dc2a23.bundle/Contents/\_combined/posters/tv.plex.agents.series\_253ca1dbc53495f5f0f6525084710d20076e2303”]_ **Problematic Item:** From the Unraid Logs, I saw that libfreeimage.so was part of the segfault; thus I started to assume that the issue may be an artwork issue. I located the item mentioned above and copied it to a test location. I then renamed it to test.jpg (as my assumption was that it was a corrupt artwork of sorts). The resulting file appeared to be normal, and viewable. _Results from checking the original file as identifiable:_ ![Screenshot 2026-06-16 at 1.37.15 AM](https://global.discourse-cdn.com/plex/original/4X/7/4/0/740e66d87e717ed17a09f669e3444cc69642b275.png) The image showed that the TV Show in question happened to be Third Watch, Season Two poster **Testing Solution:** To attempt to remediate the issue, I removed the entire show folder from the TV Shows library directory. Then re-scanned the library. **The issue was gone.** I was able to refresh any show/item as many times as I wanted. Even some shows that weren’t matched and updated with metadata updated immediately. **Further Solution Testing:** With the show outside of PMS, I made sure that empty trash was turned on, re-scanned all libraries, re-started PMS for good measure. I performed Optimize Database (I had done this prior during earlier troubleshooting numerous times, but did it now, just for good measure), I performed clean bundles. Basically any task that I could do, to refresh PMS. Once complete, I moved the entire show back into the library folder. **The issue returned, same as prior.** I could not update metadata for any show/season/item, without the crash occurring. I removed the full show back outside of PMS, refreshed. And once it was removed, I added back only Season One. PMS updated immediately and added the show. _I noticed that it was matching to metadata in a foreign language, but the show was correct._ I re-matched the show to ensure it was picking up the correct information. **No Issue** I added back Season Two, **Issue returned** … So i removed it again. **No Issue** I added back Seasons 3-6. **No Issue** **Obviously at this point, it appears the issue is something with Season Two** Since my original findings had me believing that the issue was with the metadata and/or the artwork for Season Two. I found the correct artwork for Season Two, named it according to Plex naming standards. Then I added the Season Two folder AND the Season Two artwork AT THE SAME TIME. **No Issue** **Final Conclusion:** It appears that either my artwork for Season Two of Third Watch, as found by Plex, is causing the issue. When I removed my custom artwork, the issue returns immediately. _This is how the Season Two poster selection shows after removing my custom artwork, with the issue present._ ![Screenshot 2026-06-16 at 12.53.16 PM](https://global.discourse-cdn.com/plex/original/4X/c/6/6/c66bf1c816e2063046fd9e15004a14a7ac7d8e45.jpeg) To re-eliminate the issue, I have to remove Season Two, then add it back with custom artwork at the same time. **Future Testing:** I will have to use my second instance on Unraid/LIO-Plex and test to see if this is a global issue for Plex, or if there is something wrong in my database. --- _[View the full topic](https://forums.plex.tv/t/solved-pms-crash-upon-refresh-metadata/939561)._