# Some libraries aren't working
**URL:** https://forums.plex.tv/t/some-libraries-arent-working/833476
**Category:** Plex Media Server
**Tags:** server-synology, roku
**Created:** [March 5, 2023, 6:58pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476 "2023-03-05T18:58:38Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 5, 2023, 6:58pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/1 "2023-03-05T18:58:38Z")
Server Version#: 1.30.1.6562-7000
Hi, all. I am using Plex Media Server on my Synology, and I have noticed that some folders do not work – specifically, I have a library called “Other shows” that is a “Other videos” type library, and it has valid folders assigned to it, and files inside the folders, but the library just doesn’t work.
When I say “the library just doesn’t work,” specifically what I mean is: When I am viewing the library in any Plex client (macOS, Apple TV, Roku, iPhone, doesn’t matter) the library shows up as a “?!” symobol next to it (a ? in a gray circle, next to a ! in a yellow circle).
This is not a recent issue: over the course of a year or so, I have tried various things to get these libraries working, but they never do.
The libraries did used to work, once upon a time. I do not know what changed to make them not work.
I would really like to get these folders working; anybody have any ideas on what I’m doing wrong? Thanks.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 5, 2023, 8:44pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/2 "2023-03-05T20:44:48Z")
Can you show me?
Screenshot and/or your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP file after you try to access it?
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### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 6, 2023, 1:59am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/3 "2023-03-06T01:59:27Z")
Here’s the library in the listing. I will get the logs soon.
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### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 6, 2023, 2:00am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/4 "2023-03-06T02:00:39Z")
There are no logs to gather – it is not possible to browse these libraries.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 6, 2023, 4:48am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/5 "2023-03-06T04:48:45Z")
I looked at what Plex.tv knows of your server.
It sees 14 Library sections. Is this corect?
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### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 7, 2023, 2:32am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/6 "2023-03-07T02:32:57Z")
Yes, 14. I just confirmed on my server.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 7, 2023, 3:20am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/7 "2023-03-07T03:20:29Z")
Now that I know what i’m looking at, may I have the server DEBUG log files ZIP after you try to access some of that ?
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### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 7, 2023, 3:41am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/8 "2023-03-07T03:41:30Z")
There’s no way to access it – clicking on the library does nothing. It’s simply not available.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 7, 2023, 3:51am UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/9 "2023-03-07T03:51:21Z")
You do have sufficient access to the machine for Syno desktop and Package Manager ?
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### Author:  [@unixdude](https://forums.plex.tv/u/unixdude)
#### Post date: [March 7, 2023, 4:45pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/10 "2023-03-07T16:45:08Z")
Hi Chuck. Yes, it is my Synology. I can SSH into it if that helps.
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [March 7, 2023, 7:14pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/11 "2023-03-07T19:14:33Z")
I’m thinking of how to get the logs (manually captured)
1. SSH into it
2. `sudo bash` (jump to root)
3. `synopkg stop PlexMediaServer`
4. `cd "/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server"`
5. `tar cf SynoLogs.tar.gz ./Logs`
6. Now you can scp them back to you or do what you want from Filestation to download it and attach here.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [June 5, 2023, 7:15pm UTC](https://forums.plex.tv/t/some-libraries-arent-working/833476/12 "2023-06-05T19:15:14Z")
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