Some movie files not showing on plex

Plex Media Server Desktops & Laptops
1

Server Version#: 4.6.4
Player Version#: various

Hello,
I have a server running on a linux laptop with docker and linuxserver.io images for plex, couchpotato transmission and sonnar.
I’ve been using plex for some months with no problems, however, lately when i add movies to my movie folder, plex doesen’t recognizes them. I have all of them in folders. Some of the files that are recognized arent even in the correct naming convention. I had a movie misnamed, it recognzied but didn’t show the correct metadata. When i changed it’s name it recognized and downloaded the metada, but the nem movie files didn’t show up.
Thanks in advance. :smiley:

2

Could be a few things. Some movies have junky tags on them that shouldn’t be there.
Otto made a howto for mkv tag fixing.

It could be that you just need to Empty Trash, Clean Bundles, and Optimize DB.
Then maybe Plex Dance a few folders and see how it goes.

Those things work in conjunction with the Local Media Assets agent that people tend to put first on their list to deal with local art/subs.

What triggers a library scan? What server version do you have?
http://IP:32400/identity

3

Plex doesn’t read metadata / tags from MKV files
Everything about MKV file matching is from the name and structure. Name (Year).mkv

To edit the tags, mkvpropedit is the tool you want.

4

Ahh, thanks for the correction. I was thinking about fixing tags on tracks within an MKV, like language and forced that cause playback issues, but this user is having metadata issues that sound more like db corruption or network issues, in light of the fact that it worked well for months.

@rafael_libertini_gmail_com can you gather debug log files and search them for SQLITE3 errors? If you get those, let us know.

See also:
https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

5

How about doing the following please:

  1. Verify DEBUG logging is ON
  2. Verify VERBOSE logging is OFF
  3. Move one of the problematic files out from where Plex monitors
  4. Scan files
  5. Empty Trash
  6. Clean Bundles (each of the above must finish in sequence before advancing)
  7. Move file back
  8. Scan Files
  9. After Plex is finished,
  10. Settings - Server - Troubleshooting - Download Logs
  11. Attach the ZIP file

“Database corruption” is a big jump at this point, imo

6

I did the procedure, but i took all of the files out and then moved back just one. It dindt show up as expected.
Plex Media Server Logs_2019-09-19_22-00-42.zip (2.8 MB)

7

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