# Some Movies Not Loading Metadata

**URL:** <https://forums.plex.tv/t/some-movies-not-loading-metadata/525385>\
**Category:** General Discussions\
**Created:** [January 11, 2020, 9:42pm UTC](https://forums.plex.tv/t/some-movies-not-loading-metadata/525385 "2020-01-11T21:42:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![The-Grand-Pooh\_Bah](https://avatars.discourse-cdn.com/v4/letter/t/a8b319/32.png) [@The-Grand-Pooh\_Bah](https://forums.plex.tv/u/The-Grand-Pooh_Bah)\
**Post date:** [January 11, 2020, 9:42pm UTC](https://forums.plex.tv/t/some-movies-not-loading-metadata/525385/1 "2020-01-11T21:42:39Z")

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Some of my movies are not loading the metadata, even after several weeks.

 ![Screenshot at 2020-01-11 13-06-06](https://global.discourse-cdn.com/plex/original/3X/1/f/1fde839810e742e91a8f7b4380216baa78833bad.jpeg)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 11, 2020, 10:03pm UTC](https://forums.plex.tv/t/some-movies-not-loading-metadata/525385/2 "2020-01-11T22:03:04Z")

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Do you notice the movies that don’t have a year in the 2nd line of their label?  
Plex wasn’t able to match those and therefore couldn’t load any metadata.

How exactly did you name those files?  
I checked IMDb and The Movie Database and couldn’t find a movie called “Blanche” released in 2019.  
As for Frozen 2… the official title in those online databases is “Frozen II”, so the file name should be `Frozen II (2019)`. This should be close enough to get a match… I suppose there’s multipel matching options with the same quality, so Plex couldn’t decide (from a computer’s point of view, “Frozen 2” is probably a close enough match to “Frozen II” as “Frozen”

# 

There’s 2 ways to fix this:

1. hover over the poster and select `Fix Match` in the context menu; select the correct entry and confirm
2. fix the file names and perform the “Plex Dance”

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Plex Dance:

1. move the files outside of the folder linked to Plex
2. scan the library for updates
3. empty trash / clear caches for that library
4. return the file to the folder linked to the library
5. scan the library one more time for updates.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 10, 2020, 10:03pm UTC](https://forums.plex.tv/t/some-movies-not-loading-metadata/525385/3 "2020-04-10T22:03:06Z")

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