# Some Posters NOT Showing Up **URL:** \ **Category:** General Discussions\ **Created:** [May 13, 2018, 6:56pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557 "2018-05-13T18:56:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 13, 2018, 6:56pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/1 "2018-05-13T18:56:50Z")
Hi, this is the second time I write with the hopes someone will be able to help me. For a couple months now I’ve been unable to get these movies to display their posters at all. If I try to change them it doesn’t work and the interface feels painfully slow. Every movie I uploaded before these is showing everything as it should and so are my TV Shows. I’'ve already tried changing the metadata agents with no luck whatsoever. I’m desperate to find a solution. Thanks. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2018, 9:47pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/2 "2018-05-13T21:47:12Z")
I have removed your other post to avoid any confusion. It sounds like the only thing needed here is `Library -> Optimize Database` but it is best to be certain Please enable DEBUG logging (settings - server - general) but do **NOT** enable Verbose Force a Metadata Refresh on a few items When complete, **Settings - Server - Help - Download Logs** Please attach the ZIP file Also please supply your OS and basic configuration (media on nas, etc) ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 13, 2018, 10:09pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/3 "2018-05-13T22:09:57Z")
Hi ChuckPA, thank you so much for answering. My server is running on a Windows 10 PC with an i7 4790K processor, 8gb of RAM, a 120gb SSD for the OS, and two HDD’s (one is 4TB and the other is 8TB) for storage. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2018, 10:37pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/4 "2018-05-13T22:37:59Z")
The first thing I see is you have all your movies and extras, for example, ```auto May 13, 2018 18:46:06.674 [2660] DEBUG - Adding file for scanner: "E:\CINE\Darling.1965.720p.mkv" May 13, 2018 18:46:06.674 [2660] DEBUG - Adding file for scanner: "E:\CINE\Darling.1965.720p_track3_spa.ssa" ``` all dropped into one directory This is not how it’s done when extras are involved. You’re not getting posters because PMS is literally becoming utterly confused by the naming as well. Titles such as ```auto E:\CINE\Gone Girl (1).mkv" ``` I suggest you create `E:\CINE\Movies` Then purchase and use FileBot, with the renaming rule of `E:\CINE\Movies\{n} ({y}\{n} {y}` when in “Movie” mode (you will see that in the lower left corner. FileBot is invaluable doing media work like this. I recommend it because PMS uses the file name you give it to find the artwork. The names provided are not clear to the automaton (Scanner). Sure, easy for us, but not to it. All those extra tokens on the line confuse it. FileBot will allow you to see the new resultant name before you click “Rename” the whole process is 1. Right-Click 'Match" and define (edit format) and ‘use format’ for the rule I provided for Movie mode 2. Drag & drop a few into the left pane 3. Right click and perform a MovieDB search. 4. If there is ambiguity, it will prompt you for the correct one. (example of ambiguity shown below) 5. Select the correct one. 6. You’ll see the correct path. My example is on Linux and therefor `E:\` is not valid. You will see appropriate for windows. 7. Click `Rename` and it will both rename and move it at the same time. 8. if you have already added `E:\CINE\Movies` to the folder list, PMS will find it in its new location instantly and begin proper matching ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/6/6/665b5028670fa2a2419739863331c1a517829c51.png) ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 13, 2018, 10:45pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/5 "2018-05-13T22:45:18Z")
Thanks again. I will try FileBot then to see if I can fix it. Thank you so very much for the help, I’ll let you know if it works. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2018, 10:47pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/6 "2018-05-13T22:47:50Z")
You will find it incredible. It’s very arguably the best $5 USD app you’ll ever buy I can rename all 8000 episodes in my library in a few minutes (which I have done for testing purposes) without fear ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 13, 2018, 11:38pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/7 "2018-05-13T23:38:50Z")
Great! Thanks again! ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 4:32am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/8 "2018-05-14T04:32:24Z")
![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/1/c/1cea5019179fa2207530d1da0aae877151edf145.png) Hi again. So, I renamed all the files with FileBot and deleted the library to start over from scratch. Sadly, I’m still having the same problem and the screen has been as you see it for almost 2 HOURS now! It takes forever to add a poster and most of the times it doesn’t even do it… I don’t know what to do anymore, this is becoming increasingly frustrating. ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:00am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/9 "2018-05-14T05:00:06Z")
Quick update, it’s also happening with most of my TV Shows now aswell, which wasn’t an issue before… Should I just uninstall the whole thing and start over? Could my server be the problem? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2018, 5:02am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/10 "2018-05-14T05:02:04Z")
Did you Empty Trash, clean bundles, and Optimize Databse after deleting the library section ? Libraries -\> Click the ellipsis `...` -\> `Optimize Database`. I say this because if fragmented, (a hole where the old data used to be) scanning will get slow and if it times out, you will have a problem. Also, depending on your agent selections, you will also have trouble. Did you modify your Agents in any way? ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:04am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/11 "2018-05-14T05:04:26Z")
I tried the Optimize option, but no the other two. I’ll give it a go. My agents are the same as they were before: Plex Movie for my Films and The TVDB for my TV Shows. ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:07am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/12 "2018-05-14T05:07:48Z")
Ok, tried both Empty Trash and Clean Bundles and then Optimized again, nothing happened. Everything’s the same. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2018, 5:13am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/13 "2018-05-14T05:13:24Z")
May I have the log files please? ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:15am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/14 "2018-05-14T05:15:38Z")
Here you go. Thanks for this. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2018, 5:27am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/15 "2018-05-14T05:27:39Z")
You TV Shows naming is not consistent. It’s also using incorrect structure. You have shows where you use `.` instead of space for everything. This is incorrect. Filebot Episode mode renaming format should be (verify this is the correct location please?) `D:\SERIES DE TV\{n}\Season {s.pad(2)}\{n}.{s00e00}.{t}` This removes the punkt fro between the name portions. If you have series with `.` in them, use `D:\SERIES DE TV\{n}\Season {s.pad(2)}\{n} - {s00e00} - {t}` Your movies still need the directory above them. You did not do as I had shown above. `"D:\CINE\Free Fire (2017).mkv"` Should be: `D:\CINE\Free Fire (2017)\Free Fire (2017).mkv` Using this structure for all allows you to place extras (subtitles , trailers, and features) in the directory with the film as it must be. Again the renaming format (movie mode) `D:\CINE\{n} ({y})\{n} ({y})` ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:32am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/16 "2018-05-14T05:32:36Z")
You mean I should give each film it’s own folder within the _CINE_ directory? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2018, 5:39am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/17 "2018-05-14T05:39:09Z")
Yes. This is the best way to do it. You are 100% free, after this, to add anything you like with the film, without fear of interference . [https://support.plex.tv/articles/200381023-naming-movie-files/](https://support.plex.tv/articles/200381023-naming-movie-files/) ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 14, 2018, 5:43am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/18 "2018-05-14T05:43:19Z")
Oh ok. I’ll try and do that and rename the episodes from my shows aswell. I’ll let you know. Thank you so much again for taking the time. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 14, 2018, 5:53am UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/19 "2018-05-14T05:53:10Z")
You’re welcome. There is a lot to learn about using Plex. while the media scanners & lookup algorithms are very flexible, they do have limits. I hope the link I provided you will help with movies. There is also another section for Naming Series ---
**Author:** ![lucho2507](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lucho2507/32/82675_2.png) [@lucho2507](https://forums.plex.tv/u/lucho2507)\ **Post date:** [May 17, 2018, 8:18pm UTC](https://forums.plex.tv/t/some-posters-not-showing-up/235557/20 "2018-05-17T20:18:16Z")
Hi again! So, I followed your instructions again and deleted my library once I had created an individual folder for each file. After that I did both **Empty Trash** and **Clean Bundles** , and THEN created the library again. Once everything loaded, I noticed that the posters looked wrong again, so I selected **Optimize Database** but nothing changed… As you’ll notice on the picture, another problem I’ve had is that **_Frozen_** seems to be duplicated, even though I only have the one file of the movie. Also, the _ **Free Fire** _ poster is blank because I tried to change the one that Plex selected automatically, which of course, was just an image from a scene in the movie. So… as you can see, I couldn’t find a solution just yet. I’ll leave you the logs so you can take a look, if you want to and have the time, _again_. Thank you. [Next page](https://forums.plex.tv/t/some-posters-not-showing-up/235557.md?page=2)