# Something went wrong. An Unexpected Error Occurred

**URL:** <https://forums.plex.tv/t/something-went-wrong-an-unexpected-error-occurred/937140>\
**Category:** Plex Media Server\
**Tags:** server-linux, server-docker\
**Created:** [March 15, 2026, 8:56pm UTC](https://forums.plex.tv/t/something-went-wrong-an-unexpected-error-occurred/937140 "2026-03-15T20:56:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TicketWindowSeat](https://avatars.discourse-cdn.com/v4/letter/t/b487fb/32.png) [@TicketWindowSeat](https://forums.plex.tv/u/TicketWindowSeat)\
**Post date:** [March 15, 2026, 8:56pm UTC](https://forums.plex.tv/t/something-went-wrong-an-unexpected-error-occurred/937140/1 "2026-03-15T20:56:29Z")

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Server Version#: 1.43.0.10492  
Player Version#:

A couple weeks ago the server started crashing when I click certain libraries. Some libraries work fine, but other libraries are causing what appears to be server crashes. Does not matter which player (web, Plex for Windows, Android, ios). As soon as I click the trouble library, I get a error messages. I have gotten three separate error messages through the plex web player. Once I click to a different library, the servers return to stable and I get no error messages. The messages I get from [app.plex.tv](http://app.plex.tv) are below.

Thinking the database was broken, I stood up a brand new server using the official Plex docker image, and this new (second) server started doing the same. I also tried Plex Web → Debug → Restore Defaults and that did not improve things. I also followed the diagnostic directions at [https://support.plex.tv/articles/repair-a-corrupted-database/](https://support.plex.tv/articles/repair-a-corrupted-database/). In both servers, Plex says the database is healthy.

> Something went wrong
> 
> An unexpected error occurred.

> “PlexOfficial“ is currently unavailable
> 
> Verify you have a network connection and that the server is online, or see our tips for further assistance.

> [app.plex.tv](http://app.plex.tv) is unable to connect to “PlexOfficial” securely
> 
> Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network. You can .

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 13, 2026, 8:56pm UTC](https://forums.plex.tv/t/something-went-wrong-an-unexpected-error-occurred/937140/2 "2026-06-13T20:56:33Z")

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