# "Something went wrong." and "Not authorised"

**URL:** https://forums.plex.tv/t/something-went-wrong-and-not-authorised/893275
**Category:** Plex Media Server
**Tags:** server-mac
**Created:** [October 24, 2024, 2:22pm UTC](https://forums.plex.tv/t/something-went-wrong-and-not-authorised/893275 "2024-10-24T14:22:13Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![HelloAndy](https://avatars.discourse-cdn.com/v4/letter/h/dfb087/32.png) [@HelloAndy](https://forums.plex.tv/u/HelloAndy)
#### Post date: [October 24, 2024, 2:22pm UTC](https://forums.plex.tv/t/something-went-wrong-and-not-authorised/893275/1 "2024-10-24T14:22:13Z")

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Server Version#: 1.41.0.8994  
Player Version#: Plex Web 4.136.1  
Computer: Mac Mini M2 Pro and Mac OS X 15.0.1

“Fresh” system, never had Plex installed on this machine. Downloaded the Plex Media Server and when clicking on the “\>” icon in the top bar and selecting “Open Plex” I’m getting the “Not authorised” message.

Been following the troubleshooting guide to claim the server, removing the entries from the com.plex-file, but it doesn’t fix anything.

I can browse to [http://localhost:32400/web/index.html#!/](http://localhost:32400/web/index.html#!/) and see random content, but going to [http://localhost:32400/web/](http://localhost:32400/web/) forwards me to [http://localhost:32400/web/index.html#!/setup/](http://localhost:32400/web/index.html#!/setup/) which gives the not authorised.

Any ideas? I don’t have Little Snitch or anything like that installed. Just want to make it work on my local machine.

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### Author: ![HelloAndy](https://avatars.discourse-cdn.com/v4/letter/h/dfb087/32.png) [@HelloAndy](https://forums.plex.tv/u/HelloAndy)
#### Post date: [October 27, 2024, 8:53am UTC](https://forums.plex.tv/t/something-went-wrong-and-not-authorised/893275/2 "2024-10-27T08:53:35Z")

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After finding a hint in some area of the Internet, I got it working by both enabling wifi and disabling ethernet. Doing only one of these didn’t work for me. After doing this, I got to the setup server page, etc, and now it’s all good!

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [January 25, 2025, 8:54am UTC](https://forums.plex.tv/t/something-went-wrong-and-not-authorised/893275/3 "2025-01-25T08:54:34Z")

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