"Something went wrong" on What's On" and on Shows view on Browse

Live TV & DVR
,
1

Server Version#: 1.32.8.7639
Player Version#: 4.119.2
Tuner Make/Model:
Guide/Lineup name: Freeview (154 channels)
Using XMLTV?: No
Channel number/Name: N/A
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

When navigating to the What’s On tab or in the Shows view on Browse view I get a “Something Went Wrong. An unexpected error occurred” page.

I only get this when accessing via app.plex.tv, when accessing via IP address using the bundled web player version (4.116.1) it works as expected,

I see this Javascript error in the browser console:

{
  "message": "Cannot read properties of undefined (reading 'endsAt')",
  "name": "TypeError",
  "stack": "TypeError: Cannot read properties of undefined (reading 'endsAt')\n    at https://app.plex.tv/desktop/js/main-179-0da4d7d2a0bfff222471-plex-4.119.2.35751-31ae8b2.js:2:2189296\n    at Array.sort (<anonymous>)\n    at r.reduce.metadataItems (https://app.plex.tv/desktop/js/main-179-0da4d7d2a0bfff222471-plex-4.119.2.35751-31ae8b2.js:2:2189241)\n    at Array.reduce (<anonymous>)\n    at a (https://app.plex.tv/desktop/js/main-179-0da4d7d2a0bfff222471-plex-4.119.2.35751-31ae8b2.js:2:2189070)\n    at https://app.plex.tv/desktop/js/main-179-0da4d7d2a0bfff222471-plex-4.119.2.35751-31ae8b2.js:2:1606450\n    at fetchRange (https://app.plex.tv/desktop/js/main-179-0da4d7d2a0bfff222471-plex-4.119.2.35751-31ae8b2.js:2:2181068)\n    at fetchRange.next (<anonymous>)\n    at h (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1565974)\n    at Object.u [as cont] (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566306)\n    at y (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1564868)\n    at t.cont (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1564520)\n    at h (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566019)\n    at u (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566306)\n    at R.<computed> (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1563329)\n    at https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1565582\n    at v (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566523)\n    at h (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566034)\n    at u (https://app.plex.tv/desktop/js/6505-6505-8b652d2eb87fd6f82feb-plex-4.119.2.35751-31ae8b2.js:2:1566306)"
}

which looks like it may be failing to group episodes into shows.

3 Likes
2

I can confirm this.
I will notify the developers.

Thank you for the report!

1 Like
4

I have the same problem. Thanks for raising this issue.

5

Same.

6

Some more info…
When I go to Live-Tv->browse on the local server html page I can browse shows and sports without a problem.
When I am using the Plex app on a PC I get the error when trying to browse shows and sports.

7

Just updated PC app to 1.32.8.7639 and my problem is solved! Thanks to all the developers!

8

I’m on 1.32.8.7639-fb6452ebf and still see this issue (server is debian 12)

Dec 07, 2023 09:11:57.778 [140223223860024] DEBUG - Request: [10.2.4.100:38230 (Allowed Network (WAN))] GET /tv.plex.providers.epg.cloud:9/hubs/discover?count=12&includeLibraryPlaylists=1&includeStations=1&includeRecentChannels=1&includeMeta=1&includeExternalMetadata=1&excludeFields=summary (7 live) #129ac5 TLS GZIP Signed-in Token (Adam Grare) (Firefox)
Dec 07, 2023 09:11:59.531 [140223210904376] DEBUG - [Req#129aff] [PlexRelay] Transferred: sent 1808, received 2332 bytes, in 300.9 seconds
Dec 07, 2023 09:11:59.532 [140223210904376] DEBUG - [Req#129b00] [PlexRelay] Bytes per second: sent 6.0, received 7.8
Dec 07, 2023 09:11:59.532 [140223553968952] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Relay' exit code for process 377876 is 255 (failure)
Dec 07, 2023 09:12:05.061 [140223193295672] DEBUG - [ViewStateSync] Starting
Dec 07, 2023 09:12:05.061 [140223193295672] DEBUG - [ViewStateSync] Fetching user tokens
Dec 07, 2023 09:12:05.061 [140223193295672] DEBUG - [ViewStateSync/HCl#c904] HTTP requesting GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Dec 07, 2023 09:12:05.202 [140223515286328] DEBUG - [HttpClient/HCl#c904] HTTP/2.0 (0.1s) 200 response from GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
9

I’m still seeing this problem after my server updated to Version 1.32.8.7639.
Player is Plex for Mac Version 1.82.2.4024-64f483f6

10

Working again now with player Version 1.83.1.4061-d3f45728

11

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