# "Something went wrong while sharing." - Problem Adding New User/Sharing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, android-mobile-legacy\ **Created:** [July 7, 2023, 7:16am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608 "2023-07-07T07:16:01Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jfreiman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jfreiman/32/82584_2.png) [@jfreiman](https://forums.plex.tv/u/jfreiman)\ **Post date:** [July 7, 2023, 7:16am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/1 "2023-07-07T07:16:01Z")
Server Version#: 1.32.5.7210 Player Version#: n/a I am trying to allow a new user to access my Plex Media Server and I am getting a strange error message, _Something went wrong while sharing_ I’ve tried a dozen times on my server as well as using my Android phone app logged in as the admin. Both devices are giving the same message. I did check Plex’s Status page and all servers and systems appear to be operating without issue. \*\* edit I did download the logs, but I’m unsure which log to look at for this problem. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 7, 2023, 8:18am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/2 "2023-07-07T08:18:31Z")
You have maxed out your 100 sharees count. ---
**Author:** ![jfreiman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jfreiman/32/82584_2.png) [@jfreiman](https://forums.plex.tv/u/jfreiman)\ **Post date:** [July 7, 2023, 8:19am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/3 "2023-07-07T08:19:42Z")
OMG, I didn;t know there was a limit… Humph. Thank you for replying. ---
**Author:** ![azezo](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@azezo](https://forums.plex.tv/u/azezo)\ **Post date:** [July 22, 2023, 9:11pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/4 "2023-07-22T21:11:22Z")
i have the same issue and didn’t reach 50, tried to remove a friend from the list didn’t solve the issue. ---
**Author:** ![jfreiman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jfreiman/32/82584_2.png) [@jfreiman](https://forums.plex.tv/u/jfreiman)\ **Post date:** [July 23, 2023, 2:52am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/5 "2023-07-23T02:52:57Z")
I deleted 1 and was then able to add a new user. It really would be great if this is a know limitation, Plex Media Server would give a more proper response. ---
**Author:** ![skeeeter56](https://avatars.discourse-cdn.com/v4/letter/s/f4b2a3/32.png) [@skeeeter56](https://forums.plex.tv/u/skeeeter56)\ **Post date:** [July 31, 2023, 9:27pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/6 "2023-07-31T21:27:50Z")
I am having this issue as well have deleted several, but still same error comes up. I logged out and then back in but same issue any ideas ---
**Author:** ![thewonderloaf](https://avatars.discourse-cdn.com/v4/letter/t/65b543/32.png) [@thewonderloaf](https://forums.plex.tv/u/thewonderloaf)\ **Post date:** [August 4, 2023, 9:36pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/7 "2023-08-04T21:36:30Z")
I don’t have anywhere near 50, much less 100 and I am experiencing this same issue. I had 18 and was trying to add an 19th and it was throwing this error. I have two servers on the same account, and even allowing for it counting each server as being shared twice for some reason, it wouldn’t be 50. I was able to invite this person on to the server, and it now shows us as “friends”, but when I try to share libraries with them, it gives the “Something went wrong while sharing” error. I have also deleted a couple of users who had not logged in for a long ol’ while and it hasn’t resolved this. Could it be another issue? ---
**Author:** ![reefermajic](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@reefermajic](https://forums.plex.tv/u/reefermajic)\ **Post date:** [October 6, 2023, 4:18pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/8 "2023-10-06T16:18:13Z")
Is Plex planning to provide a response to this issue as I am trying to add someone today. I am a Plex Pass subscriber with less than 30 users and am getting this message today preventing me from sharing with a new person. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [October 7, 2023, 4:44am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/9 "2023-10-07T04:44:32Z")
@thewonderloaf Please create a new thread for your issue and please post [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) from shortly after your issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 7, 2023, 8:18am UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/10 "2023-10-07T08:18:06Z")
You have triggered a temporary IP ban, this usually happens if too many account-related things like creating shares happen within a very short time. On top of that, something in your account is trying to do something like the above every 20 minutes. Thus, prolonging the ban. Stop your 3rd-party tools and let everything sit for at least 24 hours before trying anew. ---
**Author:** ![reefermajic](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@reefermajic](https://forums.plex.tv/u/reefermajic)\ **Post date:** [October 7, 2023, 6:12pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/11 "2023-10-07T18:12:58Z")
Appreciate the quick response ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 5, 2024, 6:13pm UTC](https://forums.plex.tv/t/something-went-wrong-while-sharing-problem-adding-new-user-sharing/846608/12 "2024-01-05T18:13:36Z")
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