Sometimes only CONVERT ORIGINAL Q, sometimes READ IN ORIGINAL Q available

Plex Media Server Desktops & Laptops
1

Hello everyone. I have an embarrassing problem. I run Plex on a Server but the CPU server is powerless, then I can only read the .MKV in original version and not convert them in 1080p.

For a mysterious reason, when I achieve PLEX from my browser (PLEX WEB) (from Ipserver or from Local), there is some movies with option “Play in Original quality” and for other films it’s “Convert to original quality”.

If it’s “Play”, all work perfectly, but if it’s “Convert to Original quality” there is latence…

My question is WHY this difference ?

More strange, If I use PLEX Client software (Mac), thenI have the “Play original quality” and not only “Convert original Quality”;

I hope you could help me then I would be able to get the good files.

THANK YOU.

PLEX WEB

04
041002×499 52.7 KB

PLEX WEB
16
16817×612 105 KB

56
56903×554 65.9 KB

2

The options differ because

  • Plex Media Player often can play the files as they are
  • the Plex web app often cannot do this but needs help from the server. This is called ‘transcoding’ and it takes time and requires a certain amount of processing power.

If you want to avoid transcoding, use Plex Media Player instead of the web app.
Otherwise, you’ll have to convert your files in advance to a format which a web browser can play.

3

Hi, thank you for your reply. It seems it works with Mac Client, however, on Plex Client Apple TV, even if the option “Read original Quality” is available, I get an error message telling me server is not powerful enough. But I only use Plex with my TV…

Then, which format should I use ? I have only mkv files, some works, some doesn’t…

4

Post the Plex XML info of one file which is working and one which doesn’t work.

5

Sorry I tried in local and from ip server to access to “see xml” but I get a white page.

I hope these informations can help,

some example of "NOT WORKING"
Média

Video Resolution 1080p
Durée 1:54:34
Débit 4211 kbps
Width 1920
Height 800
Aspect Ratio 2.35
Container MKV
Video Frame Rate 24p
Audio Profile lc
Video Profile main
Partie

Durée 1:54:34
File La_Vie_Revee_De_Walter_Mitty.MULTi.x265.AAC.mkv
Size 3.37 GB
Audio Profile lc
Container MKV
Video Profile main
Codec HEVC
Débit 4211 kbps
Langue English
Bit Depth 8
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 800
Level 4.0
Profile main
Ref Frames 1
Titre HEVC RF20
Width 1920
Display Title 1080p (HEVC Main)
Codec AAC
Chaînes 5.1
Débit 715 kbps
Langue Français
Audio Channel Layout 5.1
Profile lc
Sampling Rate 48000 Hz
Titre Français AAC 5.1 768 Kbps
Display Title Français (AAC 5.1)
Codec AAC
Chaînes 5.1
Débit 739 kbps
Langue English
Audio Channel Layout 5.1
Profile lc
Sampling Rate 48000 Hz
Titre English AAC 5.1 768 Kbps
Display Title English (AAC 5.1)
Codec SRT
Langue Français
Titre Français SRT
Display Title Français (SRT)
Codec PGS
Débit 26 kbps
Langue Français
Header Compression true
Titre Francais PGS
Display Title Français (PGS)
Codec PGS
Débit 34 kbps
Langue English
Header Compression true
Titre English PGS
Display Title English (PGS)

Média

Video Resolution 1080p
Durée 1:46:56
Débit 15496 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main
Partie

Durée 1:46:56
File FILM.2017.1080p.BluRay.MULTi.VFF.VFQ.x265.HEVC.Dolby.Atmos.7.1.DD.5.1-GuS2SuG.mkv
Size 11.58 GB
Container MKV
Video Profile main
Codec HEVC
Débit 14216 kbps
Bit Depth 8
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Level 4.0
Profile main
Ref Frames 1
Width 1920
Display Title 1080p (HEVC Main)
Codec TRUEHD
Chaînes 7.1
Débit 4131 kbps
Langue English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Titre English Dolby Atmos 7.1
Display Title English (TRUEHD 7.1)
Codec AC3
Chaînes 5.1
Débit 640 kbps
Langue Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre French (VFQ) Dolby Digital 5.1
Display Title Français (AC3 5.1)
Codec AC3
Chaînes 5.1
Débit 640 kbps
Langue Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre French (VFF) Dolby Digital 5.1
Display Title Français (AC3 5.1)
Codec PGS
Débit 22 kbps
Langue English
Header Compression true
Titre English
Display Title English (PGS)
Codec PGS
Débit 28 kbps
Langue English
Header Compression true
Titre English (SDH)
Display Title English (PGS)
Forcé(e) true
Codec SRT
Langue Français
Titre French Forced
Display Title Français (SRT Forcé(e))
Codec SRT
Langue Français
Titre French
Display Title Français (SRT)

Média

Video Resolution 1080p
Durée 58:40
Débit 10605 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main
Partie

Durée 58:40
FileFILM.S07E1.1080p.MULTi.BluRay.x265-Spy_Lekas.mkv
Size 4.35 GB
Container MKV
Video Profile main
Codec HEVC
Débit 10157 kbps
Langue English
Bit Depth 8
Chroma Subsampling 4:2:0
Color Range tv
Frame Rate 23.976 fps
Height 1080
Level 5.1
Profile main
Ref Frames 1
Titre FILM.S07E1.1080p.MULTi.BluRay.x265-Spy_Lekas
Width 1920
Display Title 1080p (HEVC Main)
Codec TRUEHD
Chaînes 8
Langue English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Titre TrueHD Atmos, English, 7.1
Display Title English (TRUEHD 7.1)
Codec AC3
Chaînes 6
Débit 448 kbps
Langue Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre AC-3, French, 5.1
Display Title Français (AC3 5.1)
Codec PGS
Langue Français
Header Compression true
Titre PGS FR
Display Title Français (PGS)
Forcé(e) true
Codec PGS
Langue Français
Header Compression true
Titre PGS FR forcés
Display Title Français (PGS Forcé(e))
Codec PGS
Langue English
Header Compression true
Titre PGS EN
Display Title English (PGS)
Codec SRT
Langue Français
Titre SRT FR
Display Title Français (SRT)
Forcé(e) true
Codec SRT
Langue Français
Titre SRT FR forcés
Display Title Français (SRT Forcé(e))

Média

Video Resolution 1080p
Durée 2:22:49
Débit 7733 kbps
Width 1920
Height 800
Aspect Ratio 2.35
Container MKV
Video Frame Rate 24p
Audio Profile ma
Video Profile main
Partie

Durée 2:22:49
File FILM.2012.MULTI.VFF.Blu-Ray.1080.x265.HEVC.DTS-HDMA-STARLIGHTER.mkv
Size 7.71 GB
Audio Profile ma
Container MKV
Video Profile main
Codec HEVC
Débit 4661 kbps
Bit Depth 8
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 800
Level 4.0
Profile main
Ref Frames 1
Width 1920
Display Title 1080p (HEVC Main)
Codec DCA
Chaînes 5.1
Débit 1536 kbps
Langue Français
Audio Channel Layout 5.1(side)
Bit Depth 16
Profile dts
Sampling Rate 48000 Hz
Titre TrueFrench DTS [1509kbps]
Display Title Français (DTS 5.1)
Codec DCA
Chaînes 7.1
Débit 1536 kbps
Langue English
Audio Channel Layout 7.1
Bit Depth 16
Profile ma
Sampling Rate 48000 Hz
Titre English DTS-HDMA [unknown/1509kbps VBR Lossless]
Display Title English (DTS-HD MA 7.1)
Forcé(e) true
Codec VOBSUB
Langue Français
Header Compression true
Titre French [FORCED]
Display Title Français (VOBSUB Forcé(e))
Codec VOBSUB
Débit 2 kbps
Langue Français
Header Compression true
Titre French [COMPLETE]
Display Title Français (VOBSUB)

Média

Video Resolution 1080p
Durée 2:16:04
Débit 7867 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main
Partie

Durée 2:16:04
File FILM.Truefrench.x265-HEVC.1080p.Bluray.AC3-moon.mkv
Size 7.48 GB
Container MKV
Video Profile main
Codec HEVC
Débit 7227 kbps
Bit Depth 8
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Level 4.0
Profile main
Ref Frames 1
Width 1920
Display Title 1080p (HEVC Main)
Codec AC3
Chaînes 5.1
Débit 640 kbps
Langue Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre VFF
Display Title Français (AC3 5.1)
Forcé(e) true
Codec SRT
Langue Français
Titre FR Forcés
Display Title Français (SRT Forcé(e))
Codec SRT
Langue Français
Titre FR Complet
Display Title Français (SRT)
Codec PGS
Débit 11 kbps
Langue Français
Header Compression true
Titre FR Complet
Display Title Français (PGS)

SOME EXAMPLE WORKING

Média

Video Resolution 1080p
Durée 2:13:59
Débit 12823 kbps
Width 1920
Height 800
Aspect Ratio 2.35
Container MKV
Video Frame Rate 24p
Audio Profile dts
Video Profile high
Partie

Durée 2:13:59
File FILM.2018.UNRATED.MULTi.VFF.1080p.BluRay.x264-ANONA.mkv
Size 12.00 GB
Audio Profile dts
Container MKV
Video Profile high
Codec H264
Débit 10519 kbps
Langue English
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 800
Level 4.1
Profile high
Ref Frames 5
Scan Type progressive
Width 1920
Display Title 1080p (H.264)
Codec DCA
Chaînes 5.1
Débit 768 kbps
Langue Français
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile dts
Sampling Rate 48000 Hz
Display Title Français (DTS 5.1)
Codec DCA
Chaînes 5.1
Débit 1536 kbps
Langue English
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile dts
Sampling Rate 48000 Hz
Display Title English (DTS 5.1)
Codec SRT
Langue Français
Titre Forced
Display Title Français (SRT)
Codec SRT
Langue Français
Titre Full
Display Title Français (SRT)
Codec SRT
Langue English
Titre Full
Display Title English (SRT)

Média

Video Resolution 1080p
Durée 2:02:40
Débit 11486 kbps
Width 1920
Height 800
Aspect Ratio 2.35
Container MKV
Video Frame Rate 24p
Audio Profile dts
Video Profile high
Partie

Durée 2:02:40
FILM.2013.MULTI.1080p.BluRay.x264-Thursday16th.mkv
Size 9.84 GB
Audio Profile dts
Container MKV
Video Profile high
Codec H264
Débit 8414 kbps
Langue English
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Frame Rate 24 fps
Height 800
Level 4.0
Profile high
Ref Frames 5
Scan Type progressive
Width 1920
Display Title 1080p (H.264)
Codec DCA
Chaînes 5.1
Débit 1536 kbps
Langue Français
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile dts
Sampling Rate 48000 Hz
Titre FR
Display Title Français (DTS 5.1)
Codec DCA
Chaînes 5.1
Débit 1536 kbps
Langue English
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile dts
Sampling Rate 48000 Hz
Titre EN
Display Title English (DTS 5.1)
Codec SRT
Langue Français
Titre FRF
Display Title Français (SRT)
Codec SRT
Langue Français
Titre FR
Display Title Français (SRT)

Média

Video Resolution 1080p
Durée 1:20:49
Débit 18349 kbps
Width 1920
Height 1040
Aspect Ratio 1.85
Container MKV
Video Frame Rate 24p
Audio Profile ma
Video Profile high
Partie

Durée 1:20:49
File FILM.2016.FRENCH.1080p.Bluray.DTS.HDMA.x264-MeMyI.mkv
Size 10.36 GB
Audio Profile ma
Container MKV
Video Profile high
Codec H264
Débit 16045 kbps
Langue Français
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Frame Rate 23.976 fps
Height 1040
Level 4.1
Profile high
Ref Frames 4
Scan Type progressive
Titre La.Tortue.Rouge.2016.FRENCH.1080p.Bluray.DTS.HDMA.x264-MeMyI
Width 1920
Display Title 1080p (H.264)
Codec DCA
Chaînes 5.1
Débit 1536 kbps
Langue Français
Audio Channel Layout 5.1(side)
Bit Depth 24
Profile ma
Sampling Rate 48000 Hz
Titre DTS Master Audio, French, 5.1
Display Title Français (DTS-HD MA 5.1)
Codec DCA
Chaînes Stéréo
Débit 768 kbps
Langue Français
Audio Channel Layout stereo
Bit Depth 24
Profile ma
Sampling Rate 48000 Hz
Titre DTS Master Audio, French, 2.0 - Audiodescription
Display Title Français (DTS-HD MA Stereo)
Codec PGS
Langue Français
Header Compression true
Titre PGS FR malentendant
Display Title Français (PGS)

6

You must be using the Safari web browser. Use ‘show page source code’ in this case to see the XML.

But your mediainfo above provided enough clues, I think.
All your non-working files are using the HEVC (H.265) video codec
whereas all your working files are using the AVC (H.264) video codec.

Are you using subtitles?
Do the results change if you disable subtitles prior to pressing playback?

7

THANK YOU dry much for all this help :
NOT WORKING

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Séries TV" librarySectionUUID="80455803-5b9a-480c-8cdf-9930e9461bd4" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1537530240">
<Video ratingKey="486" key="/library/metadata/486" parentRatingKey="485" grandparentRatingKey="484" guid="com.plexapp.agents.thetvdb://121361/7/1?lang=fr" librarySectionTitle="Séries TV" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="Peyredragon" grandparentKey="/library/metadata/484" parentKey="/library/metadata/485" grandparentTitle="Game of Thrones" parentTitle="Saison 7" contentRating="TV-MA" summary="Jon Snow organise la défense du Nord. Cersei tente de rendre la lutte moins inégale. Samwell découvre des informations cruciales. Daenerys rentre chez elle." index="1" parentIndex="7" rating="8.2" viewOffset="220000" lastViewedAt="1539858953" year="2017" thumb="/library/metadata/486/thumb/1539829194" art="/library/metadata/484/art/1539829200" parentThumb="/library/metadata/485/thumb/1539829199" grandparentThumb="/library/metadata/484/thumb/1539829200" grandparentArt="/library/metadata/484/art/1539829200" grandparentTheme="/library/metadata/484/theme/1539829200" duration="3520192" originallyAvailableAt="2017-07-16" addedAt="1539829119" updatedAt="1539829194" chapterSource="media">
<Media videoResolution="1080" id="1353" duration="3520192" bitrate="10605" width="1920" height="1080" aspectRatio="1.78" audioChannels="8" audioCodec="truehd" videoCodec="hevc" container="mkv" videoFrameRate="24p" videoProfile="main">
<Part accessible="1" exists="1" id="1354" key="/library/parts/1354/1539828429/file.mkv" duration="3520192" file="/FILMS/Game.of.Thrones.S07.1080p.MULTi.BluRay.x265.TRUEHD.ATMOS-Spy_Lekas/Game.of.Thrones.S07E1.1080p.MULTi.BluRay.x265-Spy_Lekas.mkv" size="4666254422" container="mkv" videoProfile="main">
<Stream id="2838" streamType="1" default="1" codec="hevc" index="0" bitrate="10157" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" frameRate="23.976" height="1080" level="153" profile="main" refFrames="1" title="Game of Thrones.S07E1.1080p.MULTi.BluRay.x265-Spy_Lekas" width="1920" displayTitle="1080p (HEVC Main)"/>
<Stream id="2839" streamType="2" selected="1" default="1" codec="truehd" index="1" channels="8" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" samplingRate="48000" title="TrueHD Atmos, English, 7.1" displayTitle="English (TRUEHD 7.1)"/>
<Stream id="2840" streamType="2" codec="ac3" index="2" channels="6" bitrate="448" language="Français" languageCode="fre" audioChannelLayout="5.1(side)" samplingRate="48000" title="AC-3, French, 5.1" displayTitle="Français (AC3 5.1)"/>
<Stream id="2841" streamType="3" selected="1" default="1" codec="pgs" index="3" language="Français" languageCode="fre" headerCompression="1" title="PGS FR" displayTitle="Français (PGS)"/>
<Stream id="2842" streamType="3" forced="1" codec="pgs" index="4" language="Français" languageCode="fre" headerCompression="1" title="PGS FR forcés" displayTitle="Français (PGS Forcé(e))"/>
<Stream id="2843" streamType="3" codec="pgs" index="5" language="English" languageCode="eng" headerCompression="1" title="PGS EN" displayTitle="English (PGS)"/>
<Stream id="2844" streamType="3" codec="srt" index="6" language="Français" languageCode="fre" title="SRT FR" displayTitle="Français (SRT)"/>
<Stream id="2845" streamType="3" forced="1" codec="srt" index="7" language="Français" languageCode="fre" title="SRT FR forcés" displayTitle="Français (SRT Forcé(e))"/>
</Part>
</Media>
<Director id="1949" filter="director=1949" tag="Jeremy Podeswa"/>
<Writer id="1948" filter="writer=1948" tag="David Benioff"/>
<Writer id="1947" filter="writer=1947" tag="D.B. Weiss"/>
<Extras size="0"> </Extras>
</Video>
</MediaContainer>

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Films" librarySectionUUID="c4e1077e-6204-4672-b541-73f8f8565afd" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1537530240">
<Video ratingKey="411" key="/library/metadata/411" guid="com.plexapp.agents.imdb://tt1951265?lang=fr" librarySectionTitle="Films" librarySectionID="1" librarySectionKey="/library/sections/1" studio="Lionsgate" type="movie" title="The Hunger Games: Mockingjay - Part 1" titleSort="Hunger Games: Mockingjay - Part 1" originalTitle="The Hunger Games: Mockingjay - Part 1" contentRating="PG-13" summary="Katniss Everdeen s’est réfugiée dans le District 13 après avoir détruit à jamais l’arène et les Jeux. Sous le commandement de la Présidente Coin, chef du district, et suivant les conseils de ses amis en qui elle a toute confiance, Katniss déploie ses ailes pour devenir le symbole de la rébellion. Elle va se battre pour sauver Peeta et libérer le pays tout entier, à qui son courage a redonné espoir." rating="6.7" audienceRating="7.1" viewOffset="106000" lastViewedAt="1539828870" year="2014" tagline="Son courage changera le monde." thumb="/library/metadata/411/thumb/1539818409" art="/library/metadata/411/art/1539818409" duration="7386504" originallyAvailableAt="2014-11-18" addedAt="1539818324" updatedAt="1539818409" audienceRatingImage="rottentomatoes://image.rating.upright" chapterSource="media" hasPremiumExtras="1" hasPremiumPrimaryExtra="1" ratingImage="rottentomatoes://image.rating.ripe">
<Media videoResolution="1080" id="1150" duration="7386504" bitrate="10136" width="1920" height="800" aspectRatio="2.35" audioChannels="8" audioCodec="dca-ma" videoCodec="hevc" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="main">
<Part accessible="1" exists="1" id="1151" key="/library/parts/1151/1539817594/file.mkv" duration="7386504" file="/FILMS/Hunger.Games.la.Revolte.part.1.2014.MULTI.VFF.Blu-Ray.1080.x265.HEVC.DTS-HDMA-STARLIGHTER.mkv" size="9358508978" audioProfile="ma" container="mkv" videoProfile="main">
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<Stream id="2600" streamType="2" codec="dca" index="1" channels="8" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="English DTS-HDMA [unknown/1509kbps VBR Lossless]" displayTitle="English (DTS-HD MA 7.1)"/>
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</Media>
<Genre id="23" filter="genre=23" tag="Action"/>
<Genre id="132" filter="genre=132" tag="Adventure"/>
<Genre id="133" filter="genre=133" tag="Sci-Fi"/>
<Genre id="25" filter="genre=25" tag="Thriller"/>
<Director id="1308" filter="director=1308" tag="Francis Lawrence"/>
<Writer id="1356" filter="writer=1356" tag="Danny Strong"/>
<Writer id="1357" filter="writer=1357" tag="Peter Craig"/>
<Producer id="1286" filter="producer=1286" tag="Nina Jacobson"/>
<Producer id="1285" filter="producer=1285" tag="Jon Kilik"/>
<Country id="136" filter="country=136" tag="USA"/>
<Role id="1259" filter="actor=1259" tag="Jennifer Lawrence" role="Katniss Everdeen" thumb="http://image.tmdb.org/t/p/original/naZyy9IqAQDaAbr1kYShLdg6aPR.jpg"/>
<Role id="1262" filter="actor=1262" tag="Josh Hutcherson" role="Peeta Mellark" thumb="http://image.tmdb.org/t/p/original/9VpZOzJnmuajtAdBizBhQBnjFrG.jpg"/>
<Role id="1270" filter="actor=1270" tag="Liam Hemsworth" role="Gale Hawthorne" thumb="http://image.tmdb.org/t/p/original/eVeBiqx1vTsd1QCHOr24Cf13wb.jpg"/>
<Role id="1284" filter="actor=1284" tag="Woody Harrelson" role="Haymitch Abernathy" thumb="http://image.tmdb.org/t/p/original/1ecdooAHICUhCZKKEKlFtccEmTU.jpg"/>
<Role id="1250" filter="actor=1250" tag="Donald Sutherland" role="President Snow" thumb="http://image.tmdb.org/t/p/original/tPLVaPjxEscGPKS3ieByloa8Mqj.jpg"/>
<Role id="1337" filter="actor=1337" tag="Philip Seymour Hoffman" role="Plutarch Heavensbee" thumb="http://image.tmdb.org/t/p/original/vEDJukK8CjIsA0DjNFhoT88TvzS.jpg"/>
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<Role id="83" filter="actor=83" tag="Jamel Chambers" role="Merchant (uncredited)"/>
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<Similar id="165" filter="similar=165" tag="Justice League"/>
<Similar id="172" filter="similar=172" tag="Spider-Man: Homecoming"/>
<Similar id="162" filter="similar=162" tag="Guardians of the Galaxy Vol. 2"/>
<Similar id="175" filter="similar=175" tag="Tomb Raider"/>
<Similar id="173" filter="similar=173" tag="Star Wars: The Last Jedi"/>
<Similar id="164" filter="similar=164" tag="Jurassic World: Fallen Kingdom"/>
<Similar id="176" filter="similar=176" tag="Wonder Woman"/>
<Similar id="166" filter="similar=166" tag="Kingsman: The Golden Circle"/>
<Similar id="163" filter="similar=163" tag="Jumanji: Welcome to the Jungle"/>
<Similar id="161" filter="similar=161" tag="Doctor Strange"/>
<Similar id="171" filter="similar=171" tag="Solo: A Star Wars Story"/>
<Similar id="168" filter="similar=168" tag="Pacific Rim: Uprising"/>
<Similar id="157" filter="similar=157" tag="A Quiet Place"/>
<Similar id="169" filter="similar=169" tag="Rampage"/>
<Similar id="167" filter="similar=167" tag="Maze Runner: The Death Cure"/>
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<Similar id="678" filter="similar=678" tag="Psycho Beach Party"/>
<Similar id="683" filter="similar=683" tag="The War Zone"/>
<Similar id="682" filter="similar=682" tag="The Station Agent"/>
<Similar id="666" filter="similar=666" tag="50 to 1"/>
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<Similar id="676" filter="similar=676" tag="Leap of Faith"/>
<Similar id="671" filter="similar=671" tag="Felicia's Journey"/>
<Similar id="669" filter="similar=669" tag="Earthling"/>
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9

All the working examples have also either AC3 or E-AC3 audio, whereas the non-working examples use TrueHD or DTS audio.

10

Thank you very much. The, what kind of information should I check and what is working when I am looking for a MKV file please ?

11

Avoid files with TrueHD or DTS audio (or convert them).
If you have files with HEVC video, make sure that they don’t require you to activate subtitles.
Your ATV can also not handle HEVC HDR or more than 8 bit color depth.
Avoid “10 bit” or “HDR” files as well.

If you absolutely need subtitles for a movie, makes sure those subtitles are in SRT format.

12

Thank you ! Then I should convert in H264 Codec and It will work ? I will check if I find that for use it directly from my Debian Server.

13

I listen if you have any recommendation to make it directly with terminal… IF I find solution I will post it.

14

About your question, nothing change if I disable subtitle.
This is sad that x265 does not work on Plex…

15

Thank to all your informations, I found other topics in French… But is the H265 decoded by the server or by my Apple TV ?

16

In theory, your ATV should be able to play HEVC, as long as it is not in a higher resolution than 1080p ad 30 fps.
But as soon as you add subtitles, this doesn’t work anymore.
There is also the matter of Apple not supporting DTS audio at all.

If Plex server senses a combination of codecs which is not supported by your ATV, it will try to convert these into a supported format → transcoding.

17

Thank you ! I am totally unexperimented about these coded, sound, etc… I will continue tu investigate, now I know I can search for H265 Plex I will get a lot of result.

Thank you for all your time and advices, I appreciated it a lot.

18

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