SRT subtitles not working on TV shows

[atrus]

Version 0.9.8.18

 

Removed the ampersand and still no dice.

Well then we need to look at the logs.

1. Quit PMS. (this recycles the logs)

2. Start PMS.

3. Hover the Mixology show poster and press the round arrow that pops up. This forces a refresh of that entire show.

4. Directly upload the Plex Media Server.log, the theTVdb agent log, and the localmedia agent log. Info on where those are can be found in my signature.

[Cwluc]

Here we go..

[atrus]

Here we go..

Ah, ok. You get a CRITICAL message in the localmedia log. I think we have a classic case of a funky bundle or two.
 
1. Quit PMS.
2. Find and delete System.bundle and Framework.bundle that is in your Plex Media Server/Plug-ins folder.
3. Start PMS.
4. Hover the Mixology show poster and press the round arrow that pops up.

[Cwluc]

ok.. it will load... oddly. sometimes. I don't always have the option... and everytime I have more than I need.

[natihorny]

Hi!

 

If you want to know how to add subtitles and are having troubles, check these 2 video's to see if you've missed something, the first one takes you through the steps of adding automatic subtitles to your tv shows and movies, the second video shows you how to add a subtitle agent to get more subtitle results

 

How to automatically add subtitles:

http://www.youtube.com/watch?v=Mk4lJZ3yx1c

 

How to add an extra subtitle agent for more subtitle results:

http://www.youtube.com/watch?v=IIVaRfezgLw

 

If I helped you out in any way or you enjoyed the video, please like and subscribe it would help me out a lot! 

[SnakeZZ]

Hi guys,

I just had trouble with Helix - Second Season. The subtitles for all available episodes wouldn't show up - no matter what I tried (moving, refreshing, renaming etc.).

Apparently the second Episode is called "Réunion" with the french accent aigu. After literally trying everything I thought - what the hell -

remove the é from the second EP. And voilà... The subtitles for all episodes from that season where found!!

So... I guess there is some bug in the scanner...

Kind Regards,

SnakeZZ

[atrus]

Hi guys,

I just had trouble with Helix - Second Season. The subtitles for all available episodes wouldn't show up - no matter what I tried (moving, refreshing, renaming etc.).

Apparently the second Episode is called "Réunion" with the french accent aigu. After literally trying everything I thought - what the hell -

remove the é from the second EP. And voilà... The subtitles for all episodes from that season where found!!

So... I guess there is some bug in the scanner...

Kind Regards,

SnakeZZ

Which PMS machine do you use? I know one of the NAS machine models has this issue. I think it is Qnap, but I am not sure.

[mgutt]

I had the same problem and solved it as follows:

1. Settings -> Agents -> TV Shows -> The Movie Database -> Move “Local Media Assets (TV)” upwards
2. Enable “Local Media Assets TV”
3. Repeat that for “TheTVDB” and “Personal Media Shows” to be sure that “Local Media Assets” is enabled and has the highest priority for every Agent
4. Leave the page by clicking on a different setting
5. Go back to Agents -> TV Shows and verify that all changes are still active. Sometimes they were not saved in my case:
   
6. If you are sure that they are all active, refresh all metadata through the media library main menu -> TV Shows -> “…”

I tested different namings as well. They all do work:

s01e01 episodename.en.srt
s01e01 episodename.eng.srt
s01e01 episodename.eng.forced.srt

Especially the last one will be identified as “Forced” subtitle and auto-selected:

Note: The auto-selection does not work if the episode has been started before (several seconds are enough):

In such a case you need to select it manually.

Finally I must ask myself why this Local Media Assets thing is not the default setting of every Plex installation.

[OttoKerner]

@mgutt

Finally I must ask myself why this Local Media Assets thing is not the default setting of every Plex installation.

It is selected by default and even at the top position if you install a new plex server.

[mgutt]

Not for me. I installed it on my Synology NAS. Maybe that’s the reason?

[OttoKerner]

That’s weird. I haven’t heard about these kind of differences depending on platform.