# SSL internal Error
**URL:** https://forums.plex.tv/t/ssl-internal-error/763720
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [December 11, 2021, 5:42pm UTC](https://forums.plex.tv/t/ssl-internal-error/763720 "2021-12-11T17:42:03Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@djkivv](https://forums.plex.tv/u/djkivv)
#### Post date: [December 11, 2021, 5:42pm UTC](https://forums.plex.tv/t/ssl-internal-error/763720/1 "2021-12-11T17:42:03Z")
Server Version#:
Player Version#:
I have a Server on Ubuntu 20.04 but 3 days ago this message appears on my enigma2 client:
{ E } /usr/lib/python2.7/site-packages/twisted/python/util.py:815 untilConcludes 2021-12-08 23:58:48+0100 [-] ssl.SSLError: [SSL: TLSV1\_ALERT\_INTERNAL\_ERROR] tlsv1 alert internal error (\_ssl.c:727)
On my Hisense Tv doesnt work showing “No internet conection” but this works fine on Ytube or Netflix.
Can anybody help me please?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 11, 2021, 9:40pm UTC](https://forums.plex.tv/t/ssl-internal-error/763720/2 "2021-12-11T21:40:47Z")
Might this be the problem? It has impacted many users.
> [@Important information about Plex for smart TVs after September 30, 2021](https://forums.plex.tv/t/important-information-about-plex-for-smart-tvs-after-september-30-2021/746506):
>
> UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections. On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making se…
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### Author:  [@djkivv](https://forums.plex.tv/u/djkivv)
#### Post date: [December 12, 2021, 8:14am UTC](https://forums.plex.tv/t/ssl-internal-error/763720/3 "2021-12-12T08:14:10Z")
Hi, thank you by your answer but i think isn’t the same problem. It starts on 7th dec. Now only the affecteds are my hisense tv and my decoder with Dreamplex over enigma2. If you have any idea that i can try?
Regards
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [December 12, 2021, 11:08pm UTC](https://forums.plex.tv/t/ssl-internal-error/763720/4 "2021-12-12T23:08:44Z")
Hisense televisions will 99.9% of the time fall into the above case.
As for the Dreamplex client, you need to refer to the authors / support there.
Logs will be needed for the hisense tv app (player logs) and Plex [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to determine if it’s something other than the expired certificate problem.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 12, 2022, 11:08pm UTC](https://forums.plex.tv/t/ssl-internal-error/763720/5 "2022-03-12T23:08:57Z")
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