# SSL Issue - remote access not working

**URL:** <https://forums.plex.tv/t/ssl-issue-remote-access-not-working/944895>\
**Category:** Plex Media Server\
**Tags:** server-unraid, networking\
**Created:** [October 21, 2026, 1:29pm UTC](https://forums.plex.tv/t/ssl-issue-remote-access-not-working/944895 "2026-10-21T13:29:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Plexserver93](https://avatars.discourse-cdn.com/v4/letter/p/a4c791/32.png) [@Plexserver93](https://forums.plex.tv/u/Plexserver93)\
**Post date:** [October 21, 2026, 1:29pm UTC](https://forums.plex.tv/t/ssl-issue-remote-access-not-working/944895/1 "2026-10-21T13:29:36Z")

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Server Version#: 1.43.5.11029  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Two days ago, I noticed that my login credentials had expired and I had to log in to Plex again. When I did, my server was not reachable, so I went home to my server where it was suddenly unclaimed.

I have claimed my server, but remote access has been disabled and I can’t get back up running.

HTTPS verification fails

14:59:51

The connection to the public hostname on port `(PORT)` fails with `unable to get local issuer certificate`.

Plex reports the server is not reachable

14:59:51

The external reachability notification returns `connectivity="0"`, and Plex sets its state to `Mapped - Not Published (Not Reachable)`.

The server was Version `1.43.4.10903`before it was updated today.

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<div class="post-metadata">

**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\
**Post date:** [October 21, 2026, 1:36pm UTC](https://forums.plex.tv/t/ssl-issue-remote-access-not-working/944895/2 "2026-10-21T13:36:35Z")

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Stop plex, go to the Cache directory. Is there a certificate.p12 file? If so, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. Test remote access.