# Start Download doesn't work

**URL:** <https://forums.plex.tv/t/start-download-doesnt-work/939853>\
**Category:** Plex Players\
**Tags:** downloads, ios\
**Created:** [June 20, 2026, 4:04am UTC](https://forums.plex.tv/t/start-download-doesnt-work/939853 "2026-06-20T04:04:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bburto1](https://avatars.discourse-cdn.com/v4/letter/b/e495f1/32.png) [@bburto1](https://forums.plex.tv/u/bburto1)\
**Post date:** [June 20, 2026, 4:04am UTC](https://forums.plex.tv/t/start-download-doesnt-work/939853/1 "2026-06-20T04:04:41Z")

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Using current version of Plex on updated ios. I can see and play my library just fine, but when I click Download, the white “Start Download” button at the bottom is not clickable. I tap it and nothing happens. The app doesn’t freeze, and I can swipe right back to the movie…I just can’t download it.

I have tried on wifi and cellular. I have lifetime Plex pass I got years ago. I tried changing my DNS to 1.1.1.1. Not sure what else to try.

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**Author:** ![greatgonzo](https://avatars.discourse-cdn.com/v4/letter/g/73ab20/32.png) [@greatgonzo](https://forums.plex.tv/u/greatgonzo)\
**Post date:** [June 23, 2026, 8:28am UTC](https://forums.plex.tv/t/start-download-doesnt-work/939853/2 "2026-06-23T08:28:28Z")

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I have the same issue. The Plex app and the iOS version are the latest, The Plex Server is the latest version. I have a Plex Lifetime subscription