# Start Up Wizard

**URL:** <https://forums.plex.tv/t/start-up-wizard/744335>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 18, 2021, 11:59pm UTC](https://forums.plex.tv/t/start-up-wizard/744335 "2021-09-18T23:59:59Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![frankp9826](https://avatars.discourse-cdn.com/v4/letter/f/9dc877/32.png) [@frankp9826](https://forums.plex.tv/u/frankp9826)\
**Post date:** [September 18, 2021, 11:59pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/1 "2021-09-18T23:59:59Z")

</div>

Server Version#: 1.24.2.4973  
Player Version#:

After the latest update, plex was uninstalled from my computer. I did a system restore but my server is not accessible. I am viewing plex through my Firefox browser.

How do I reload my server? There is no Wizard at start up.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 19, 2021, 6:11am UTC](https://forums.plex.tv/t/start-up-wizard/744335/2 "2021-09-19T06:11:46Z")

</div>

Uninstalling Plex server doesn’t remove the Plex data from the computer.  
If you uninstall and then re-install the server, everything should work as if nothing changed.

If you however have switched to a different email address/Plex username, you might not get access to the server (because it is still bound to the initially used Plex account).

This procedure [Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) should enable you to claim the server into a different Plex account.

Or you decide to remove all old Plex data first by performing the “thorough” uninstallation [Uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/)

---

<div class="post-metadata">

**Author:** ![frankp9826](https://avatars.discourse-cdn.com/v4/letter/f/9dc877/32.png) [@frankp9826](https://forums.plex.tv/u/frankp9826)\
**Post date:** [September 19, 2021, 9:01pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/3 "2021-09-19T21:01:39Z")

</div>

I am using same plex credentials. I have access to a server that was shared to me that a family member hosts, but not mine.

I have tried to uninstall and re-install, but Wizard does not pick up.

I will try the steps in the article you have provided and report back. Thank you.

---

<div class="post-metadata">

**Author:** ![frankp9826](https://avatars.discourse-cdn.com/v4/letter/f/9dc877/32.png) [@frankp9826](https://forums.plex.tv/u/frankp9826)\
**Post date:** [September 19, 2021, 9:36pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/4 "2021-09-19T21:36:36Z")

</div>

I was able to remove the registry and files. Clean install.

But no Wizard to set up a server. My server still not available.

How do I set up a new server?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 20, 2021, 8:20am UTC](https://forums.plex.tv/t/start-up-wizard/744335/5 "2021-09-20T08:20:46Z")

</div>

After starting your server via the Windows start menu, is there a Plex icon in the task tray?  
If there is, what happens if you open the link [http://localhost:32400/web](http://localhost:32400/web) or [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) in a web browser on that machine?

---

<div class="post-metadata">

**Author:** ![frankp9826](https://avatars.discourse-cdn.com/v4/letter/f/9dc877/32.png) [@frankp9826](https://forums.plex.tv/u/frankp9826)\
**Post date:** [September 20, 2021, 4:35pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/6 "2021-09-20T16:35:04Z")

</div>

No plex icon in the taskbar. Going to Program File/Plex/Plex I can run plex.exe. It opens a new window, similar to the web access. My Home Screen is empty. No icon in taskbar.

Unable to connect message when going to those 2 addresses

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 20, 2021, 6:00pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/7 "2021-09-20T18:00:14Z")

</div>

> [@frankp9826](#):
>
> I can run plex.exe.

You haven’t installed the Plex _Server_, but only a Plex client.  
Download and install “Plex Media Server”.

---

<div class="post-metadata">

**Author:** ![frankp9826](https://avatars.discourse-cdn.com/v4/letter/f/9dc877/32.png) [@frankp9826](https://forums.plex.tv/u/frankp9826)\
**Post date:** [September 20, 2021, 6:13pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/8 "2021-09-20T18:13:31Z")

</div>

Downloaded and installed. Right clicked on the task bar icon and selected update libraries.  
Edit: Going to [HTtp://127.0.0.1:32400/web](HTtp://127.0.0.1:32400/web) brings up a page, but it’s just spinning right now for the last few minutes.  
Edit2: After refreshing the page, the service set up wizard picks up. Looks like it was a simple solution. Thank you

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 19, 2021, 6:14pm UTC](https://forums.plex.tv/t/start-up-wizard/744335/9 "2021-12-19T18:14:05Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
