# Stop Playback of Remote users

**URL:** <https://forums.plex.tv/t/stop-playback-of-remote-users/792307>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [May 10, 2022, 5:23pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307 "2022-05-10T17:23:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lainalex](https://avatars.discourse-cdn.com/v4/letter/l/b38774/32.png) [@lainalex](https://forums.plex.tv/u/lainalex)\
**Post date:** [May 10, 2022, 5:23pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/1 "2022-05-10T17:23:01Z")

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Server Version#: 1.26.1.5772  
Player Version#: 4.80.0

The Stop button doesn’t appear for users anymore, and I am a Lifetime Plex Pass member? Was this feature removed? Or is it just broken.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [May 10, 2022, 5:54pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/2 "2022-05-10T17:54:16Z")

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PMS: 1.25.9.5721  
Plex Web: 4.80.0.23559 (app.plex.tv)

> [@lainalex](#):
>
> The Stop button doesn’t appear for users anymore

On the Plex Dashboard? Still there.

![Screenshot (1277)](https://global.discourse-cdn.com/plex/original/4X/7/a/b/7ab00c40220aa5a18c2d63f22c92cd8ef98ff4ac.png)

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**Author:** ![lainalex](https://avatars.discourse-cdn.com/v4/letter/l/b38774/32.png) [@lainalex](https://forums.plex.tv/u/lainalex)\
**Post date:** [May 10, 2022, 6:04pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/3 "2022-05-10T18:04:13Z")

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Ya, when I roll my mouse over nothing happens.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [May 10, 2022, 6:33pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/4 "2022-05-10T18:33:55Z")

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I’m using Chrome on a Windows 10 desktop. Just tested with Edge & Brave and works OK with those browsers as well.

Some things to check:

- Force reload the web page & clear the cache (Chrome: CTRL + reload button or CTRL + F5).
- Disable any cookie cutters, ad blockers, etc, or whitelist \*.plex.tv and your local server IP address.
- Try a private / incognito window. That will bypass any browser add-ons.

Any difference if you point the browser directly at the Plex server? http://server\_ip\_address:32400/web

That should load an older version of Plex Web, probably 4.76.1 (the bundled version almost always lags the online version by a few releases).

Might help isolate when things stopped working.

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**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\
**Post date:** [May 10, 2022, 6:37pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/5 "2022-05-10T18:37:21Z")

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What type of media are they playing? Movies, Music?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 8, 2022, 6:37pm UTC](https://forums.plex.tv/t/stop-playback-of-remote-users/792307/6 "2022-08-08T18:37:24Z")

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