# Stop the spam **URL:** \ **Category:** General Discussions\ **Tags:** ios-legacy\ **Created:** [July 13, 2024, 12:33am UTC](https://forums.plex.tv/t/stop-the-spam/882491 "2024-07-13T00:33:43Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![shard01](https://avatars.discourse-cdn.com/v4/letter/s/c2a13f/32.png) [@shard01](https://forums.plex.tv/u/shard01)\ **Post date:** [July 13, 2024, 12:33am UTC](https://forums.plex.tv/t/stop-the-spam/882491/1 "2024-07-13T00:33:43Z")
Why do I keep getting these notifications? ![IMG_3650](https://global.discourse-cdn.com/plex/original/4X/3/f/5/3f556723ca75daa67f6e01c95daeba0fd9b69f25.jpeg) ![IMG_3651](https://global.discourse-cdn.com/plex/original/4X/b/e/c/bec7c943624c9bf65b986c08053272c2e025d972.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2024, 2:56pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/2 "2024-07-13T14:56:30Z")
Do you have other users in your Plex Home? And if so, have you ever switched to these users on this particular device? If you did, switch to them again, then enter the above Notification settings of the app and peruse them. I’ve asked around and it appears that the notification was indeed intended for a different account. If you could fetch the log files of the Plex client, we could confirm this. [https://support.plex.tv/articles/201636593-ios-logs/](https://support.plex.tv/articles/201636593-ios-logs/) ---
**Author:** ![JCHH](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jchh/32/84326_2.png) [@JCHH](https://forums.plex.tv/u/JCHH)\ **Post date:** [July 13, 2024, 3:31pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/4 "2024-07-13T15:31:01Z")
> [@shard01](#): > > I don’t remember signing in as a different user. I don’t think that’s what Otto was asking. I think he’s asking whether you have anyone else accessing your sever (users, managed users). ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2024, 3:31pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/5 "2024-07-13T15:31:25Z")
Please try providing the log files first. You can send them to me per PM, if you rather not want to post them here. > [@JCHH](#): > > I think he’s asking whether you have anyone else accessing your sever (users, managed users). Actually no. OP did understand correctly. ---
**Author:** ![JCHH](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jchh/32/84326_2.png) [@JCHH](https://forums.plex.tv/u/JCHH)\ **Post date:** [July 13, 2024, 3:53pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/6 "2024-07-13T15:53:19Z")
oh, sorry, both! …and, yes, I can now see where I mis-read (or didn’t properly read) your post. ---
**Author:** ![chrisc](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chrisc/32/1209_2.png) [@chrisc](https://forums.plex.tv/u/chrisc)\ **Post date:** [July 22, 2024, 3:29pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/7 "2024-07-22T15:29:21Z")
Wanted to let you know that we were able to figure out what happened here, @shard01. The details are kind of complicated and convoluted, but to try and give the gist: - In the past, your Plex account had a different email address - Our marketing system somehow still had an entry for that old address (in addition to an entry for the account’s current address) - The same iPad device ID was associated with both entries - The notifications were being sent to that old account entry, but since you have the same device on your current Plex account, they got delivered there We’ve now removed the old entry from the system, so you should no longer see these unexpected push notifications. ---
**Author:** ![shard01](https://avatars.discourse-cdn.com/v4/letter/s/c2a13f/32.png) [@shard01](https://forums.plex.tv/u/shard01)\ **Post date:** [July 22, 2024, 6:38pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/8 "2024-07-22T18:38:09Z")
Wow! Thanks for the update. I’ll turn notifications back on and see how it goes. Thank you ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 20, 2024, 6:38pm UTC](https://forums.plex.tv/t/stop-the-spam/882491/9 "2024-10-20T18:38:52Z")
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