# Stopped working **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [December 8, 2019, 9:59pm UTC](https://forums.plex.tv/t/stopped-working/504896 "2019-12-08T21:59:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [December 8, 2019, 9:59pm UTC](https://forums.plex.tv/t/stopped-working/504896/1 "2019-12-08T21:59:51Z")
Server Version#: 1.18.2.2058 Player Version#: Any remote Hi, Plex was running fine yesterday and today Remote Play stopped working. I did not make any changes to port forwarding rules, and other services which require port forwarding still work with same rules. I tried changing port but that did not help. What may the issue be? Logs attached. [Plex Media Server Logs\_2019-12-08\_21-56-58.zip](https://forums.plex.tv/uploads/short-url/7TSC4TPS0sZ4EYknpnx4uv462d7.zip) (4.1 MB) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 8, 2019, 10:03pm UTC](https://forums.plex.tv/t/stopped-working/504896/2 "2019-12-08T22:03:55Z")
Have you verified it’s not working or do you get this from the remote access status indicator in Plex Web? If it’s actually off… does your Plex Media Server have a static local IP address or could this be due to the router/DHCP having assigned a new and different IP. Apologies… questions aren’t meant to be disrespectful… just trying to rule out the basics step by step 😉 ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [December 8, 2019, 10:11pm UTC](https://forums.plex.tv/t/stopped-working/504896/3 "2019-12-08T22:11:30Z")
Yeah I understand. Both, it shows it’s available from outside for a few seconds then jumps to unavailable. My friend asked why my server is not working, so it’s not working for him, and I tested with a mobile phone disconnected from wifi, over 4G. Not working. Everything is static in my LAN 😃 Except for mobile devices. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 8, 2019, 10:33pm UTC](https://forums.plex.tv/t/stopped-working/504896/4 "2019-12-08T22:33:05Z")
ok… in that case let’s go through the basic troubleshooting 😉 can you ping/reach your router’s public IP and the assigned public port of the port forward from outside your home network (e.g. using [canyouseeme.org](http://canyouseeme.org))? ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [December 8, 2019, 11:57pm UTC](https://forums.plex.tv/t/stopped-working/504896/5 "2019-12-08T23:57:05Z")
Daaamn… You’re right, I messed up in the port forwarding script, placed local and wan ports the wrong way as well as making a mistake in the script using the local port variable for the ‘accept’ rule which confused me. Works now. Should’ve checked with the port check tool. I actually forgot that I did in fact re-create port forwarding rules with the updated script a day or two ago. It’s kind of embarassing to be the one to fall into the category of people saying “I did not change anything it just broke” when actually I did change something 😃 Especially since I’m often the guy insisting on double checking it. Sorry to bother. I guess I’m just tired. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 8, 2019, 11:58pm UTC](https://forums.plex.tv/t/stopped-working/504896/6 "2019-12-08T23:58:02Z")
no need to be sorry. I’m glad it’s working again for you 😃 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 7, 2020, 9:59pm UTC](https://forums.plex.tv/t/stopped-working/504896/7 "2020-03-07T21:59:54Z")
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