# Strange account issue **URL:** \ **Category:** General Discussions\ **Created:** [December 13, 2024, 10:57pm UTC](https://forums.plex.tv/t/strange-account-issue/898815 "2024-12-13T22:57:51Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dmaker-plex](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@dmaker-plex](https://forums.plex.tv/u/dmaker-plex)\ **Post date:** [December 13, 2024, 10:57pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/1 "2024-12-13T22:57:51Z")
Hi, been using plex for years now. Recently, I’ve had an odd issue. I recently installed a new server onto a NUC I bought to be a media center. It’s an Intel NUC 13, so quite capable for this role. Sometimes, though, the client on my laptop will say Error fetching library access. Please refresh page" The account window is blank and shows not signed in, but when I try I get that same error again. But I can open the web app and sign in just fine. Anyone ever seen this before? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 13, 2024, 11:23pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/2 "2024-12-13T23:23:26Z")
Can you please share the version of PMS and on what platform you’re hosting it (Windows, Linux)? How do you access the web app (bundled version vs. hosted version from app.plex.tv/desktop) when you experience this; does the experience change if you use a different browser? Any content blockers / security tools/plug-ins you can disable to check if they might be interfering with some of Plex’s communication? ---
**Author:** ![dmaker-plex](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@dmaker-plex](https://forums.plex.tv/u/dmaker-plex)\ **Post date:** [December 13, 2024, 11:25pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/3 "2024-12-13T23:25:17Z")
Hi, Version is Version 4.142.2 on Windows 11 Pro. I access the web app using app.plex.tv. The experience can’t change as it’s Windows client complaining, not the web app. Just the opposite. No content blockers and Windows firewall was off for testing. ---
**Author:** ![dmaker-plex](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@dmaker-plex](https://forums.plex.tv/u/dmaker-plex)\ **Post date:** [December 14, 2024, 2:52pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/4 "2024-12-14T14:52:58Z")
Now it’s the web app on the server saying it can’t sign in and giving the “Error Fetching Library Details. Please Reload the Page” ---
**Author:** ![MarkV1320](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@MarkV1320](https://forums.plex.tv/u/MarkV1320)\ **Post date:** [December 14, 2024, 3:48pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/5 "2024-12-14T15:48:39Z")
> Blockquote Version 4.142.2 I don’t think that’s the correct version of the server. You want to right click on the Plex icon in the lower right hand side of the screen and then click on About Plex Media Server. ![Capture](https://global.discourse-cdn.com/plex/original/4X/5/2/a/52a7480af6af577c584ec884c2ec8010b6771bb0.jpeg) ---
**Author:** ![dmaker-plex](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@dmaker-plex](https://forums.plex.tv/u/dmaker-plex)\ **Post date:** [December 14, 2024, 5:24pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/6 "2024-12-14T17:24:12Z")
Apologies. I think this might be correct: Version 1.105.2.269-12a32491 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2024, 5:26pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/7 "2024-12-14T17:26:21Z")
This version number belongs to a pure Plex _client_ app. Not a Plex server. ---
**Author:** ![dmaker-plex](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@dmaker-plex](https://forums.plex.tv/u/dmaker-plex)\ **Post date:** [December 14, 2024, 5:37pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/8 "2024-12-14T17:37:14Z")
This is from Settings, General: #### Version 1.41.3.9292 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 14, 2024, 5:46pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/9 "2024-12-14T17:46:28Z")
I’d start by ensuring that your laptop has a _stable_ network connection. Issues like this can be caused by a frantic switchover between WiFi bands and/or between wired/wireless. If there is a wired connection, the wireless should be switched off automatically. (which is the default on most machines) For instance if it’s switching rapidly between different networks all the time (for instance your own WiFi and maybe a public one, or your own Guest network), there is a chance that the route to the server needs to be adapted. Which in turn will only work if both networks are using a reliable DNS resolver. Newly set up Plex servers can take time until their FQDN can be resolved by all DNS resolvers. It has been tested time and time again that it’s often better to use Google (8.8.8.8) as the master DNS server, instead of the default by your ISP. Because the latter can either update not timely enough, or may even employ filters to keep certain traffic away. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 14, 2025, 5:47pm UTC](https://forums.plex.tv/t/strange-account-issue/898815/10 "2025-03-14T17:47:30Z")
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