# Streamer—Remote Access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 9, 2020, 12:53am UTC](https://forums.plex.tv/t/streamer-remote-access/651680 "2020-11-09T00:53:13Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jonboot](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@jonboot](https://forums.plex.tv/u/jonboot)\ **Post date:** [November 9, 2020, 12:53am UTC](https://forums.plex.tv/t/streamer-remote-access/651680/1 "2020-11-09T00:53:13Z")
I am having issues with remote access. It continually connects/disconnects randomly. I have opened the port on my ASUS router but still having issues. I do have a Centurylink Actiontec Modem/Router combo in front of my ASUS router that I believe is causing the issue but not entirely sure. Any help or guidance is greatly appreciated. Thanks! ---
**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\ **Post date:** [November 9, 2020, 1:12am UTC](https://forums.plex.tv/t/streamer-remote-access/651680/2 "2020-11-09T01:12:35Z")
Two routers can commonly cause a “double-NAT” situation. You can find an explanation, and steps to take, here: > **[Troubleshooting Remote Access | Plex Support](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/#toc-2)** > > Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues. However, if you do... ---
**Author:** ![jonboot](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@jonboot](https://forums.plex.tv/u/jonboot)\ **Post date:** [November 9, 2020, 1:13am UTC](https://forums.plex.tv/t/streamer-remote-access/651680/3 "2020-11-09T01:13:41Z")
I did see that guide and looked to see if I had a double nat issue and I do not, both IPs match. ---
**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\ **Post date:** [November 9, 2020, 1:16am UTC](https://forums.plex.tv/t/streamer-remote-access/651680/4 "2020-11-09T01:16:35Z")
Well, that’s about the extent of my skills with this type of problem. Hopefully someone else will jump in. ---
**Author:** ![jonboot](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@jonboot](https://forums.plex.tv/u/jonboot)\ **Post date:** [November 9, 2020, 1:17am UTC](https://forums.plex.tv/t/streamer-remote-access/651680/5 "2020-11-09T01:17:00Z")
hey thanks for trying though. ---
**Author:** ![CVR22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cvr22/32/17071_2.png) [@CVR22](https://forums.plex.tv/u/CVR22)\ **Post date:** [November 9, 2020, 3:52pm UTC](https://forums.plex.tv/t/streamer-remote-access/651680/6 "2020-11-09T15:52:46Z")
Hi, since yesterdays update I am having the same problem again, the last time I set up port forwarding on my router and all was well till the update, I have spent the last 2 days re-configuring and still no joy, what is strange is that if I do get it to stay green and then click onto another setting in the list it goes off again, but if I stay on the page it stays green, but even then no one can stream not even me on another tv in another room. I need help and a fix for this as soon as please. by the way window 10 64bit, and a BT Smart Hub 2 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 7, 2021, 3:52pm UTC](https://forums.plex.tv/t/streamer-remote-access/651680/7 "2021-02-07T15:52:51Z")
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