# Streams crash randomly on Apple TV

**URL:** <https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791>\
**Category:** Plex Players\
**Tags:** server-windows, apple-tv\
**Created:** [December 4, 2023, 8:13pm UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791 "2023-12-04T20:13:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![emanu479](https://avatars.discourse-cdn.com/v4/letter/e/8e8cbc/32.png) [@emanu479](https://forums.plex.tv/u/emanu479)\
**Post date:** [December 4, 2023, 8:13pm UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791/1 "2023-12-04T20:13:43Z")

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Server Version#: 1.32.7.7621 (Win 11 Pro, 22631.2715)  
Player Version#: 8.28 (7384) (on Apple TV)  
[Plex Media Server Logs\_2023-12-04\_20-59-57.zip](https://forums.plex.tv/uploads/short-url/798OJFr5vKWgg3wdBMhQBLH2Fvo.zip) (4.4 MB)

Hi

I have been experiencing this issue for several months, and it has worsened to the point where I notice that the stream through Apple TV crashes every 15 to 30 minutes. I am unsure of how to analyze this issue, which is why I created this post on the forum seeking help. Your assistance would be greatly appreciated.

Today the crash happened at ca. 20:53, 4th december.

Best regards, Manu

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [December 4, 2023, 8:29pm UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791/2 "2023-12-04T20:29:28Z")

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might need the [apple tv logs.](https://support.plex.tv/articles/212639598-apple-tv-logs/) the server seems to think the client disconnected

```auto
Dec 04, 2023 20:53:35.196 [8544] DEBUG - Failed to stream media, client probably disconnected after 3817127936 bytes: 10054 - Eine vorhandene Verbindung wurde vom Remotehost geschlossen

```

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**Author:** ![emanu479](https://avatars.discourse-cdn.com/v4/letter/e/8e8cbc/32.png) [@emanu479](https://forums.plex.tv/u/emanu479)\
**Post date:** [December 4, 2023, 9:01pm UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791/3 "2023-12-04T21:01:19Z")

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So, after trying to recreate it, it looks like it’s the Apple TV app for Plex that crashes during streaming. Logs are attached to this comment.

[logging\_Appletv.zip](https://forums.plex.tv/uploads/short-url/cD0FSGA5d9rP8KvsiOhR1HqnNuc.zip) (680.9 KB)

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**Author:** ![larsulrik](https://avatars.discourse-cdn.com/v4/letter/l/898d66/32.png) [@larsulrik](https://forums.plex.tv/u/larsulrik)\
**Post date:** [January 11, 2024, 5:04am UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791/4 "2024-01-11T05:04:50Z")

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My 2 Apple tv 4k’s also crash randomly daily, 15-30 minutes after starting something. It’s been happening consistently for about 2 months. I grabbed the [Apple tv logs](https://support.plex.tv/articles/212639598-apple-tv-logs/) 5-10 minutes after the crash.  
[logging.zip](https://forums.plex.tv/uploads/short-url/jc3x7JKFtKrHDf5SOobACvCpYi4.zip) (524.4 KB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 10, 2024, 5:05am UTC](https://forums.plex.tv/t/streams-crash-randomly-on-apple-tv/861791/5 "2024-04-10T05:05:14Z")

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