# Stuck plex.direct certificate, Remote Access "Not Reachable" **URL:** \ **Category:** Remote Access\ **Tags:** server-unraid\ **Created:** [September 12, 2026, 8:52pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-remote-access-not-reachable/942811 "2026-09-12T20:52:29Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![JeloJelo](https://avatars.discourse-cdn.com/v4/letter/j/b487fb/32.png) [@JeloJelo](https://forums.plex.tv/u/JeloJelo)\ **Post date:** [September 12, 2026, 8:52pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-remote-access-not-reachable/942811/1 "2026-09-12T20:52:29Z")
PMS 1.43.4.10903 (linuxserver/plex, Docker host network, Unraid). Machine identifier: ff2329374c2562c5e01401ba6de7b816e046e510 Cert CN: \*.43dd6f289c4e4b31aed49337f5dee64c.plex.direct, issued Sep 12 2026, chain is YR1 → ISRG Root YR with no X1 cross-sign. Port 32400 is confirmed open from the internet (canyouseeme and a cellular phone both reach /identity over http and https). The reachability prober fails every time: CERT: incomplete TLS handshake from [::ffff:34.239.73.157]: tlsv1 alert unknown ca MyPlex: mapping state set to ‘Mapped - Not Published (Not Reachable)’ Removing CertificateUUID and restarting re-fetched the same certificate. Could staff please revoke/re-issue this server’s plex.direct certificate so it comes back on the cross-signed chain? ---
**Author:** ![JeloJelo](https://avatars.discourse-cdn.com/v4/letter/j/b487fb/32.png) [@JeloJelo](https://forums.plex.tv/u/JeloJelo)\ **Post date:** [September 16, 2026, 6:59am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-remote-access-not-reachable/942811/2 "2026-09-16T06:59:38Z")
Can I get an update from Plex staff for this? Any ideas I can try. Still no remote access 3 days later. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [September 16, 2026, 11:10am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-remote-access-not-reachable/942811/3 "2026-09-16T11:10:17Z")
You can try to force the cert to refresh. Stop plex, go to the` Cache` directory in the Plex Media Server folder, remove (don’t delete) the \*.p12 file, and start plex back up. It should download a new cert. ---
**Author:** ![JeloJelo](https://avatars.discourse-cdn.com/v4/letter/j/b487fb/32.png) [@JeloJelo](https://forums.plex.tv/u/JeloJelo)\ **Post date:** [September 17, 2026, 2:23am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-remote-access-not-reachable/942811/4 "2026-09-17T02:23:14Z")
It seems to have come right on its own now.