# Stuck plex.direct certificate — unknown ca (macOS) — please reset **URL:** \ **Category:** Remote Access\ **Tags:** server-mac\ **Created:** [July 5, 2026, 2:31am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-macos-please-reset/940279 "2026-07-05T02:31:23Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![aaronchi](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@aaronchi](https://forums.plex.tv/u/aaronchi)\ **Post date:** [July 5, 2026, 2:31am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-macos-please-reset/940279/1 "2026-07-05T02:31:24Z")
Could someone from Plex staff please check/reset the stuck plex.direct certificate on my server? Plex account: [aaronchi@gmail.com](mailto:aaronchi@gmail.com) Server name: Mojo Dojo Machine identifier: 2cce9cffa826d196d7a2cc9f21b80cfe2c6daaf1 Platform: Plex Media Server on macOS (Apple Silicon) Symptom: Remote Access stuck on “Not available outside your network.” [PMS logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) show TLS handshake rejections both from external reachability probes and from local network clients: ```auto CERT: incomplete TLS handshake from [::ffff:172.91.180.134]:59176: sslv3 alert certificate unknown (SSL routines) CERT: incomplete TLS handshake from [::ffff:192.168.68.52]:49856: sslv3 alert certificate unknown (SSL routines) ``` Also saw this during a publish attempt: ```auto HTTP error requesting GET https://172-91-180-134...plex.direct:32400/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) ``` Already verified on my side: public IP confirmed stable, port forwarding and UPnP both working (server reachable via public IP:port from external test), system clock correct, full macOS update + reboot performed, server restarted. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 5, 2026, 2:54am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-macos-please-reset/940279/2 "2026-07-05T02:54:32Z")
> [@aaronchi](#): > > Could someone from Plex staff please check/reset the stuck plex.direct certificate on my server? There is no stuck cert. ---
**Author:** ![aaronchi](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@aaronchi](https://forums.plex.tv/u/aaronchi)\ **Post date:** [July 5, 2026, 3:10am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-macos-please-reset/940279/3 "2026-07-05T03:10:40Z")
Seems to have fixed itself.. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 3, 2026, 3:10am UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-macos-please-reset/940279/4 "2026-10-03T03:10:50Z")
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