# Stuck plex.direct certificate — unknown ca on all HTTPS connections (macOS)

**URL:** <https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-on-all-https-connections-macos/940241>\
**Category:** Remote Access\
**Tags:** server-mac\
**Created:** [July 3, 2026, 5:13pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-on-all-https-connections-macos/940241 "2026-07-03T17:13:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![quinnbrewer83](https://avatars.discourse-cdn.com/v4/letter/q/b487fb/32.png) [@quinnbrewer83](https://forums.plex.tv/u/quinnbrewer83)\
**Post date:** [July 3, 2026, 5:13pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-on-all-https-connections-macos/940241/1 "2026-07-03T17:13:23Z")

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Could someone from Plex staff please reset the stuck plex.direct certificate on my server?

@OttoKerner @ChuckPa

**Plex account:** [quinnsb@gmail.com](mailto:quinnsb@gmail.com)  
**Server name:** admin’s MacBook Air  
**Machine identifier:** 2fc205a30504300f6b2196113f4aa205bbc4e75a  
**Platform:** Plex Media Server on macOS

**Symptom:** Every plex.direct HTTPS connection fails with `tlsv1 alert unknown ca`, including the server’s own loopback (127.0.0.1) and connections to Plex’s own infrastructure. Plain HTTP on the LAN works fine, so the server itself is healthy — this looks like the certificate is stuck/expired server-side.

**Already tried:**

- Signed the server out and back in
- Multiple full server restarts
- Secure Connections set to “Preferred”
- Remote Access shows “Fully accessible,” port 32400 forwarded correctly
- Confirmed the server’s system clock is correct

Happy to post [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (CERT filter) if that helps. Thanks in advance.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 3, 2026, 7:15pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-on-all-https-connections-macos/940241/2 "2026-07-03T19:15:25Z")

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Done. Please stop and restart your server now.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 1, 2026, 7:15pm UTC](https://forums.plex.tv/t/stuck-plex-direct-certificate-unknown-ca-on-all-https-connections-macos/940241/3 "2026-10-01T19:15:45Z")

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