# Stucked in accesing trailers **URL:** \ **Category:** Apps & Creations\ **Created:** [September 1, 2013, 2:50pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792 "2013-09-01T14:50:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 2:50pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/1 "2013-09-01T14:50:51Z")
Hi there. I would like to thank you all for the great job you are doing for the ATV owners. I have been doing all the steps you have in the forum, in the step by step guide, I have been surfing the web (mostly this forum) to search people with the same issue Im having but I had no luck. I have an ATV3 with 5.3 firmware and a Mac Mini executing 10.6.8 OSX and I cannot get PlexConnect working. I always get the "Accesing trailers" message and after a while it says "Unavailable try again later". I dont know what Im doing wrong because I think I did everything I found with no result... I created the certificates with no problem and even I changed the path to be absolute (of course I copied the cer file in the right place)   I post you my log to see if there is someone who can help me:   16:36:27 PlexConnect: started: 16:36:27 16:36:27 Settings: getsetting enable\_plexconnect\_autodetect=True 16:36:27 PlexConnect: IP\_self: 192.168.1.42 16:36:27 Settings: getsetting enable\_dnsserver=True 16:36:27 DNSServer: started: 16:36:27 16:36:27 Settings: getsetting port\_dnsserver=53 16:36:27 Settings: getsetting ip\_dnsmaster=202.122.23.22 16:36:27 Settings: getsetting prevent\_atv\_update=True 16:36:27 DNSServer: \*\*\* 16:36:27 DNSServer: DNSServer: Serving DNS on port 53. 16:36:27 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.42 16:36:27 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 16:36:27 DNSServer: forward other to higher level DNS: 202.122.23.22 16:36:27 DNSServer: \*\*\* 16:36:27 WebServer: started: 16:36:27 16:36:27 Settings: getsetting ip\_webserver=0.0.0.0 16:36:27 Settings: getsetting port\_webserver=80 16:36:27 Settings: getsetting port\_ssl=443 16:36:28 Settings: getsetting certfile=/Users/Phrancis/PlexConnect/assets/certificates/trailers.pem 16:36:28 WebServer: \*\*\* 16:36:28 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 16:36:28 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443. 16:36:28 WebServer: \*\*\* 16:36:28 ATVSettings: init class CATVSettings 16:36:28 ATVSettings: load settings 16:36:28 Settings: getsetting enable\_plexgdm=True 16:36:28 PlexGDM: \*\*\* 16:36:28 PlexGDM: looking up Plex Media Server 16:36:28 PlexGDM: \*\*\* 16:36:28 PlexGDM: Sending discovery message: M-SEARCH \* HTTP/1.0 16:36:28 PlexGDM: Received data from ('192.168.1.42', 32414) 16:36:28 PlexGDM: Data received:  HTTP/1.0 200 OK Content-Type: plex/media-server Resource-Identifier: 66e6413376e3a25043c760946e50f9c29402437d Name: Phrancis Port: 32400 Updated-At: 1378045022 Version: 0.9.3.4-397e914 Content-Length: 523   \   16:36:29 PlexGDM: servers discovered: 1 16:36:29 PlexGDM: Phrancis 192.168.1.42:32400 16:36:30 XMLConverter: PlexGDM - PMS: 192.168.1.42:32400 16:36:30 ATVSettings: setOption: update pms\_uuid to ('66e6413376e3a25043c760946e50f9c29402437d',) 16:36:47 DNSServer: DNS request received! 16:36:47 DNSServer: Source: ('192.168.1.40', 55511) 16:36:47 DNSServer: Domain: trailers.apple.com 16:36:47 DNSServer: \*\*\*intercept request 16:36:47 DNSServer: -\> DNS response: 192.168.1.42 16:36:48 WebServer: http request header: Host: trailers.apple.com Accept-Encoding: gzip, deflate Accept: \*/\* Accept-Language: es;q=0.9, en;q=0.8 Cookie: s\_vi=[CS]v1|28F9775005011C20-400016032000FD75[CE] Connection: keep-alive X-Apple-TV-Resolution: 1080 X-Apple-TV-Version: 5.3 User-Agent: iTunes-AppleTV/5.3 (3; 8GB; dt:12)   16:36:48 WebServer: http request path: /appletv/us/js/application.js 16:36:48 Localize: aTVLanguage: en 16:36:48 WebServer: cleaned path: /appletv/us/js/application.js 16:36:48 WebServer: request options: {'aTVLanguage': 'en'} 16:36:48 WebServer: serving application.js   Thanks to everyone.   PD: Before the recent Apple update I had no problems running it, the only difference is that I have now entered in the cfg the unblock-us DNS. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 2:54pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/2 "2013-09-01T14:54:16Z")
Your Unblockus address is incorrect. It should be 208 at the beginning not 202. ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:01pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/3 "2013-09-01T15:01:47Z")
I fixed the wrong DNS. I get the same. Here you have my cfg file: [PlexConnect] port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = /Users/Phrancis/PlexConnect/assets/certificates/trailers.pem ip\_dnsmaster = 208.122.23.22 ip\_pms = 192.168.1.42 loglevel = Normal logpath = . enable\_dnsserver = True enable\_plexgdm = True port\_ssl = 443 ip\_webserver = 0.0.0.0 prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True     Thanks for helping me. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:04pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/4 "2013-09-01T15:04:56Z")
Try rebooting everything now. Unplug the ATV for ten seconds and then plug it back in, quit Plex Media Server and Plexconnect. Restart PMS, once it is running restart Plexconnect. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:13pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/5 "2013-09-01T15:13:04Z")
One more thought. Where is the Plexconnect folder exactly. It says Users/Phrancis/Plexconnect. So it is in the Home folder with Library, Documents, etc? ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:16pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/6 "2013-09-01T15:16:21Z")
I restarted everything and it’s not working either. Yes, it’s at the same level as library, documents… Is that a problem?? ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:19pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/7 "2013-09-01T15:19:28Z")
Just in case I have just moved it to another location and I had no luck. I also edited the cer location. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:21pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/8 "2013-09-01T15:21:39Z")
Download today’s Plexconnect github build. It has a certfile location check built in. Lets see if that is the issue first. And then check to make sure it’s using Python 2.7. Update: yes, I can see from your log that the certfile check was successful ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:25pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/9 "2013-09-01T15:25:56Z")
I have everything up to date. I installed everything like 2 hours ago. I run “git pull” and it says so. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:27pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/10 "2013-09-01T15:27:15Z")
And you have Python 2.7 installed and running Plexconnect? ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:28pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/11 "2013-09-01T15:28:36Z")
Python 3.3 I have ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:32pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/12 "2013-09-01T15:32:21Z")
Omg I thought I should have at least 2.7 and I didn’t mind using 3.3. I’m going to test with another version… ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:33pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/13 "2013-09-01T15:33:02Z")
Well I don’t think Plexconnect works with Python 3. It says on github that it is not supported. Also when testing all this make sure you are using terminal and sudo rather than the Applescript or some other helper. ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 3:45pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/14 "2013-09-01T15:45:17Z")
Hey. Thanks a lot!! My fault for misunderstanding this. I can access to my library now. Now I have the same problem I had 1 month ago when I tried it. Every content I try to play gives me this “It’s been an error on loading this content. Try again later” (I’m translating directly from Spanish) When I tried it last month I only could play one movie and I left it because I understand this is not an official product. Anyway I couldn’t understand that people were loving it and I couldn’t even play a TV Show. What can it be? ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 3:52pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/15 "2013-09-01T15:52:05Z")
What would I do? Initially, I would update PMS, re-analyze library content, deep scan, etc. Then I would ask what format the files are in to see if that is the issue. ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 5:27pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/16 "2013-09-01T17:27:11Z")
Amazing! It works. I had to update Plex Media Server and now everything works smoothly. Thank you very much! ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 1, 2013, 5:30pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/17 "2013-09-01T17:30:54Z")
Cheers! ---
**Author:** ![prul](https://avatars.discourse-cdn.com/v4/letter/p/f05b48/32.png) [@prul](https://forums.plex.tv/u/prul)\ **Post date:** [September 1, 2013, 6:38pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/18 "2013-09-01T18:38:54Z")
I hope somebody can help me.  I'm doing all the things but without luck. 20:27:40 PlexConnect: started: 20:27:40 20:27:40 PlexConnect: IP\_self: 192.168.1.163 20:27:40 DNSServer: started: 20:27:40 20:27:40 DNSServer: \*\*\* 20:27:40 DNSServer: DNSServer: Serving DNS on port 53. 20:27:40 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.163 20:27:40 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 20:27:40 DNSServer: forward other to higher level DNS: 8.8.8.8 20:27:40 DNSServer: \*\*\* 20:27:40 WebServer: started: 20:27:40 20:27:40 WebServer: \*\*\* 20:27:40 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 20:27:40 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443. 20:27:40 WebServer: \*\*\* 20:27:40 PlexGDM: \*\*\* 20:27:40 PlexGDM: looking up Plex Media Server 20:27:40 PlexGDM: \*\*\* 20:27:40 DNSServer: DNS request received! 20:27:40 DNSServer: Source: ('192.168.1.200', 49652) 20:27:40 DNSServer: Domain: push.apple.com 20:27:40 DNSServer: \*\*\*forward request 20:27:40 DNSServer: -\> DNS response from higher level 20:27:40 DNSServer: DNS request received! 20:27:40 DNSServer: Source: ('192.168.1.200', 53096) 20:27:40 DNSServer: Domain: 48-courier.push.apple.com 20:27:40 DNSServer: \*\*\*forward request 20:27:40 DNSServer: -\> DNS response from higher level 20:27:41 DNSServer: DNS request received! 20:27:41 DNSServer: Source: ('192.168.1.200', 51924) 20:27:41 DNSServer: Domain: mesu.apple.com 20:27:41 DNSServer: \*\*\*restrain request 20:27:41 DNSServer: -\> DNS response: 192.168.1.163 20:27:41 DNSServer: DNS request received! 20:27:41 DNSServer: Source: ('192.168.1.200', 61538) 20:27:41 DNSServer: Domain: setup.icloud.com 20:27:41 DNSServer: \*\*\*forward request 20:27:41 PlexGDM: servers discovered: 1 20:27:41 XMLConverter: PlexGDM - PMS: 192.168.1.163:32400 20:27:41 DNSServer: -\> DNS response from higher level 20:27:41 DNSServer: DNS request received! 20:27:41 DNSServer: Source: ('192.168.1.200', 62943) 20:27:41 DNSServer: Domain: aia.entrust.net 20:27:41 DNSServer: \*\*\*forward request 20:27:41 DNSServer: -\> DNS response from higher level 20:27:42 DNSServer: DNS request received! 20:27:42 DNSServer: Source: ('192.168.1.200', 62879) 20:27:42 DNSServer: Domain: init-p01st.push.apple.com 20:27:42 DNSServer: \*\*\*forward request 20:27:42 DNSServer: -\> DNS response from higher level 20:27:42 DNSServer: DNS request received! 20:27:42 DNSServer: Source: ('192.168.1.200', 53228) 20:27:42 DNSServer: Domain: 1-courier.push.apple.com 20:27:42 DNSServer: \*\*\*forward request 20:27:42 DNSServer: -\> DNS response from higher level 20:27:42 DNSServer: DNS request received! 20:27:42 DNSServer: Source: ('192.168.1.200', 59893) 20:27:42 DNSServer: Domain: us-courier.push-apple.com.akadns.net 20:27:42 DNSServer: \*\*\*forward request 20:27:42 DNSServer: -\> DNS response from higher level 20:27:43 DNSServer: DNS request received! 20:27:43 DNSServer: Source: ('192.168.1.200', 52783) 20:27:43 DNSServer: Domain: time.apple.com 20:27:43 DNSServer: \*\*\*forward request 20:27:43 DNSServer: -\> DNS response from higher level 20:27:43 DNSServer: DNS request received! 20:27:43 DNSServer: Source: ('192.168.1.200', 63457) 20:27:43 DNSServer: Domain: data.iana.org 20:27:43 DNSServer: \*\*\*forward request 20:27:43 DNSServer: -\> DNS response from higher level 20:27:45 DNSServer: DNS request received! 20:27:45 DNSServer: Source: ('192.168.1.200', 54199) 20:27:45 DNSServer: Domain: 38-courier.push.apple.com 20:27:45 DNSServer: \*\*\*forward request 20:27:45 DNSServer: -\> DNS response from higher level 20:27:45 DNSServer: DNS request received! 20:27:45 DNSServer: Source: ('192.168.1.200', 56238) 20:27:45 DNSServer: Domain: us-courier.push-apple.com.akadns.net 20:27:45 DNSServer: \*\*\*forward request 20:27:45 DNSServer: -\> DNS response from higher level 20:27:46 DNSServer: DNS request received! 20:27:46 DNSServer: Source: ('192.168.1.200', 61756) 20:27:46 DNSServer: Domain: ax.init.itunes.apple.com 20:27:46 DNSServer: \*\*\*forward request 20:27:46 DNSServer: -\> DNS response from higher level 20:27:46 DNSServer: DNS request received! 20:27:46 DNSServer: Source: ('192.168.1.200', 57576) 20:27:46 DNSServer: Domain: itunes.apple.com 20:27:46 DNSServer: \*\*\*forward request 20:27:46 DNSServer: -\> DNS response from higher level 20:27:47 DNSServer: DNS request received! 20:27:47 DNSServer: Source: ('192.168.1.200', 57469) 20:27:47 DNSServer: Domain: configuration.apple.com 20:27:47 DNSServer: \*\*\*forward request 20:27:47 DNSServer: -\> DNS response from higher level 20:27:47 DNSServer: DNS request received! 20:27:47 DNSServer: Source: ('192.168.1.200', 56934) 20:27:47 DNSServer: Domain: a2.mzstatic.com 20:27:47 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:48 DNSServer: DNS request received! 20:27:48 DNSServer: Source: ('192.168.1.200', 64918) 20:27:48 DNSServer: Domain: p35-buy.itunes.apple.com 20:27:48 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:48 DNSServer: DNS request received! 20:27:48 DNSServer: Source: ('192.168.1.200', 55710) 20:27:48 DNSServer: Domain: a5.mzstatic.com 20:27:48 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:48 DNSServer: DNS request received! 20:27:48 DNSServer: Source: ('192.168.1.200', 59686) 20:27:48 DNSServer: Domain: a1.mzstatic.com 20:27:48 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:48 DNSServer: DNS request received! 20:27:48 DNSServer: Source: ('192.168.1.200', 57528) 20:27:48 DNSServer: Domain: a4.mzstatic.com 20:27:48 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:48 DNSServer: DNS request received! 20:27:48 DNSServer: Source: ('192.168.1.200', 58094) 20:27:48 DNSServer: Domain: a3.mzstatic.com 20:27:48 DNSServer: \*\*\*forward request 20:27:48 DNSServer: -\> DNS response from higher level 20:27:52 DNSServer: DNS request received! 20:27:52 DNSServer: Source: ('192.168.1.200', 60350) 20:27:52 DNSServer: Domain: init.itunes.apple.com 20:27:52 DNSServer: \*\*\*forward request 20:27:52 DNSServer: -\> DNS response from higher level 20:27:52 DNSServer: DNS request received! 20:27:52 DNSServer: Source: ('192.168.1.200', 52471) 20:27:52 DNSServer: Domain: e673.g.akamaiedge.net 20:27:52 DNSServer: \*\*\*forward request 20:27:52 DNSServer: -\> DNS response from higher level 20:27:53 DNSServer: DNS request received! 20:27:53 DNSServer: Source: ('192.168.1.200', 53730) 20:27:53 DNSServer: Domain: pd-nk.itunes.apple.com 20:27:53 DNSServer: \*\*\*forward request 20:27:53 DNSServer: -\> DNS response from higher level 20:28:26 DNSServer: DNS request received! 20:28:26 DNSServer: Source: ('192.168.1.200', 49443) 20:28:26 DNSServer: Domain: trailers.apple.com 20:28:26 DNSServer: \*\*\*intercept request 20:28:26 DNSServer: -\> DNS response: 192.168.1.163 20:28:34 DNSServer: DNS request received! 20:28:34 DNSServer: Source: ('192.168.1.200', 61937) 20:28:34 DNSServer: Domain: a771.da1.akamai.net 20:28:34 DNSServer: \*\*\*forward request 20:28:34 DNSServer: -\> DNS response from higher level 20:30:49 DNSServer: DNS request received! 20:30:49 DNSServer: Source: ('192.168.1.200', 52667) 20:30:49 DNSServer: Domain: bookkeeper.itunes.apple.com 20:30:49 DNSServer: \*\*\*forward request 20:30:49 DNSServer: -\> DNS response from higher level 20:30:49 DNSServer: DNS request received! 20:30:49 DNSServer: Source: ('192.168.1.200', 61039) 20:30:49 DNSServer: Domain: upp.itunes.apple.com 20:30:49 DNSServer: \*\*\*forward request 20:30:49 DNSServer: -\> DNS response from higher level 20:32:44 DNSServer: DNS request received! 20:32:44 DNSServer: Source: ('192.168.1.200', 53945) 20:32:44 DNSServer: Domain: mesu.apple.com 20:32:44 DNSServer: \*\*\*restrain request 20:32:44 DNSServer: -\> DNS response: 192.168.1.163     [PlexConnect] logpath = . enable\_dnsserver = True ip\_webserver = 0.0.0.0 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = ./assets/certificates/trailers.pem ip\_dnsmaster = 8.8.8.8 loglevel = Normal ip\_pms = 192.168.178.10 enable\_plexgdm = True port\_ssl = 443   prevent\_atv\_update = True ---
**Author:** ![prul](https://avatars.discourse-cdn.com/v4/letter/p/f05b48/32.png) [@prul](https://forums.plex.tv/u/prul)\ **Post date:** [September 1, 2013, 6:40pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/19 "2013-09-01T18:40:37Z")
I restarted plex Connect , this is the log : 20:40:35 PlexConnect: started: 20:40:35 20:40:35 PlexConnect: IP\_self: 192.168.1.163 20:40:35 DNSServer: started: 20:40:35 20:40:35 DNSServer: \*\*\* 20:40:35 DNSServer: DNSServer: Serving DNS on port 53. 20:40:35 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.163 20:40:35 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 20:40:35 DNSServer: forward other to higher level DNS: 8.8.8.8 20:40:35 DNSServer: \*\*\* 20:40:35 WebServer: started: 20:40:35 20:40:35 WebServer: \*\*\* 20:40:35 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 20:40:35 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443. 20:40:35 WebServer: \*\*\* 20:40:35 PlexGDM: \*\*\* 20:40:35 PlexGDM: looking up Plex Media Server 20:40:35 PlexGDM: \*\*\* 20:40:36 PlexGDM: servers discovered: 1 20:40:36 XMLConverter: PlexGDM - PMS: 192.168.1.163:32400 ---
**Author:** ![Phrancis](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@Phrancis](https://forums.plex.tv/u/Phrancis)\ **Post date:** [September 1, 2013, 6:48pm UTC](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792/20 "2013-09-01T18:48:42Z")
To summarise, my mistakes were: - Version 3.3 of Python (2.7 is the one) - I didn’t have the PMS updated. The post is so large and it wasn’t a big deal. [Next page](https://forums.plex.tv/t/stucked-in-accesing-trailers/41792.md?page=2)