# Stutter on Local Playback **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, networking\ **Created:** [September 7, 2021, 4:32am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535 "2021-09-07T04:32:53Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 7, 2021, 4:32am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/1 "2021-09-07T04:32:53Z")
Server Version#: 1.24.1.4931 Player Version#: 1.33.0.2444-a220eae4 I recently reformatted my computer with a fresh install of Win10 and have been having playback errors since. Prior, I could play files locally flawlessly. I’ve turned off Remote Access to confirm that the playback is not going out and coming back, but instead playing locally. I can also access that same show or movie directly via the address bar in file explorer and play it using Window’s “Movies and TV” program and it plays just fine. Subnet mask on both the server computer and player computer (using Plex for Windows, latest version) are 255.255.255.0. From my limited understanding of IP addresses both follow the format of 192.168.1.# and therefore shouldn’t be the issue either. Where Plex shows you the server name, on hover it says nearby and I have a green lock icon. I’m by no means a networking nor a Plexpert. Would greatly appreciate any assistance possible because this is making me want to pull my hair out. Thank you. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 7, 2021, 6:59am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/2 "2021-09-07T06:59:09Z")
Do you experience the same stuttering on other Plex apps (e.g. via browser) or after upgrading the Plex for Windows client to the latest version (should auto-update on app restart)? ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 7, 2021, 4:37pm UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/3 "2021-09-07T16:37:03Z")
Hi Tom, So when I use the (outdated, I know) PMP there’s no stutter. As far as via a web browser is concerned, I currently have remote access turned off and none of my libraries come up as a result. you mentioned that I’m using an outdated Plex for Windows client, I just downloaded it a few days ago from the Plex website and am currently unaware of how to obtain a newer version. ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 8, 2021, 11:15pm UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/4 "2021-09-08T23:15:06Z")
Anyone able to help? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 8, 2021, 11:29pm UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/5 "2021-09-08T23:29:27Z")
Plex for Mac/Windows should be at [v1.34.1](https://forums.plex.tv/t/plex-for-mac-and-windows/446435/48) – the app is supposed to auto-update on restart. If you’re still on 1.33 it might be worth to [manually download/upgrade](https://www.plex.tv/media-server-downloads/#plex-app) to the current version to verify if what you experience might have been addressed/fixed with that release (though the release announcement isn’t mentioning playback related fixes/changes). If the stuttering persists… what information do you see on the server dashboard when streaming a file using Plex for Windows? ![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png) > **[Server Status and Dashboard | Plex Support](https://support.plex.tv/articles/200871837-status-and-dashboard/)** > > The server status pages let you monitor what your Plex Media Server is doing and how it’s being used. There... Focus points: any transcoding, playback listed as local as per your OP? ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 10, 2021, 3:00am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/6 "2021-09-10T03:00:14Z")
Hi Tom, When I visit the hyperlink you provided, I’m still only seeing v1.33 as presented in the screenshot I’m uploading, so I’m not sure/clear on what’s going on there. I’m running Win10, with an i7-9700k CPU and navigating the website with the latest version of Chrome. As far as what the dashboard is showing, I’ve also included a screenshot of that as well. ![Dashoard.PNG](https://global.discourse-cdn.com/plex/original/3X/d/2/d28a9d03b57dbcf2ccbb5b713a98bb0301556a92.jpeg) ![plex app](https://global.discourse-cdn.com/plex/original/3X/5/7/57dc027d682208c71b88fee71fe03a25047594ad.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 10, 2021, 5:37pm UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/7 "2021-09-10T17:37:16Z")
You’re right; it seems the 1.34 update was buggy and pulled back. Do you have `Settings` \> `Plex for Windows` \> `Player` \> `Use Hardware Decoding` enabled? If so… does the stuttering persist after disabling it? – I’ve been reading there’s currently some issues with that. # There’s an experimental build available in the forum to test a potential fix. > [@Plex for Mac/Windows 1.34.1 Test Builds](https://forums.plex.tv/t/plex-for-mac-windows-1-34-1-test-builds/740683): > > Update: 1.35.1 has been release which supplants these builds. Use it instead (see solution post or last post for link). These builds are posted as test builds. We’d like the community to download an try them out and communicate your experiences back in this thread. Windows: Removed Mac: Removed These versions are the same as the previously released 1.34.1 except they don’t disable GPU acceleration in Chromium. Blank Screens: We had previously done this because some users experience a… ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 12, 2021, 3:26am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/8 "2021-09-12T03:26:30Z")
Hi Tom, I’ve tried having “Hardware Decoding” checked and unchecked and the issue persists both ways. I can go ahead and download one of the experimental versions you’ve posted, however I’m not sure if that would open a new box of issues and make troubleshooting for you more difficult. ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 17, 2021, 2:03am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/9 "2021-09-17T02:03:59Z")
Hi Tom, was hoping for some additional or guidance here, thanks and I appreciate your help thus far. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 17, 2021, 6:49am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/10 "2021-09-17T06:49:28Z")
Sorry… I haven’t seen any updates beyond what’s discussed in that thread ---
**Author:** ![Circle\_of\_Ash](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@Circle\_of\_Ash](https://forums.plex.tv/u/Circle_of_Ash)\ **Post date:** [September 18, 2021, 1:14am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/11 "2021-09-18T01:14:39Z")
Okay, are there any other tips or things you can think of that may be causing the issue? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 17, 2021, 1:15am UTC](https://forums.plex.tv/t/stutter-on-local-playback/741535/12 "2021-12-17T01:15:38Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.