# Subtitle default style being overridden on Shield
**URL:** https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207
**Category:** Plex Players
**Tags:** server-nvidia-shield, android-tv, playback, subtitles
**Created:** [July 27, 2022, 12:00am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207 "2022-07-27T00:00:48Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Phoenix501](https://forums.plex.tv/u/Phoenix501)
#### Post date: [July 27, 2022, 12:00am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/1 "2022-07-27T00:00:49Z")
In Shield player settings I’ve set subtitle style to appear yellow with box background.
When playing certain files with external SRT subs this style is overridden and subtitles appear as default (white with no background).
I haven’t been able to isolate what file formats or streams could be triggering this. Presume it’s a bug with Shield PMS or client?
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### Author:  [@poiuyt](https://forums.plex.tv/u/poiuyt)
#### Post date: [July 27, 2022, 12:06am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/2 "2022-07-27T00:06:32Z")
Could you post a srt file where the style is overridden?
PS: If the subtitle are in .ass or .ssa, this is totally normal.
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### Author:  [@Phoenix501](https://forums.plex.tv/u/Phoenix501)
#### Post date: [July 27, 2022, 1:54am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/3 "2022-07-27T01:54:17Z")
Have PM’d you an example. All my subs are SRT fyi.
I’m not sure it’s the subtitles themselves though as I batch convert all subs in the same format.
Let me know if you’ve got any suggestions.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [July 27, 2022, 5:16am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/4 "2022-07-27T05:16:29Z")
Monitor playback via [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/#toc-1) → Now Playing. Expand see additional details.
When the desired style is not used, is the media direct playing, direct streaming, or transcoding?
Also, are they embedded in the media file or external?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 27, 2022, 7:10am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/5 "2022-07-27T07:10:43Z")
Check if there are several subtitle streams available for the video. It might be that the client is playing a different than the selected one. (Which might be an image-based one, so you can’t format it.)
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### Author:  [@Phoenix501](https://forums.plex.tv/u/Phoenix501)
#### Post date: [July 27, 2022, 8:48am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/6 "2022-07-27T08:48:36Z")
It’s always direct playing/streaming and confirming they’re all external SRT.
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### Author:  [@Phoenix501](https://forums.plex.tv/u/Phoenix501)
#### Post date: [July 27, 2022, 8:50am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/7 "2022-07-27T08:50:20Z")
Confirming there are often multiple subtitle streams muxed into my files.
You just reminded me it could have been the Android bug where any muxed-in ASS subs trigger Plex to ignore external subs. Unfortunately dashboard still says external SRT is playing.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 27, 2022, 9:23am UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/8 "2022-07-27T09:23:51Z")
> [@Phoenix501](#):
>
> Unfortunately dashboard still says external SRT is playing.
There is no reason to trust the dashboard in this case. If even the app doesn’t know which subtitle it actually plays, how is the dashboard supposed to know better?
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### Author:  [@Phoenix501](https://forums.plex.tv/u/Phoenix501)
#### Post date: [July 27, 2022, 12:32pm UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/9 "2022-07-27T12:32:11Z")
That’s true. I don’t know why I didn’t think of this as the dashboard is misleading when the ASS bug is triggered too.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [July 27, 2022, 3:37pm UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/10 "2022-07-27T15:37:07Z")
> [@Phoenix501](#):
>
> It’s always direct playing/streaming and confirming they’re all external SRT.
Thanks.
Reason I asked. When transcoding video, Plex for Android TV ignores subtitle settings unless `Override included subtitle styling` = on.
Example: movie/show with external SRT subtitle file
Settings: Subtitle color = yellow, override = off
Direct Play: subtitles are yellow
Video transcode: subtitles are white
Settings: Subtitle color = yellow, override = on
Direct Play: subtitles are yellow
Video transcode: subtitles are white
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 25, 2022, 3:38pm UTC](https://forums.plex.tv/t/subtitle-default-style-being-overridden-on-shield/802207/11 "2022-10-25T15:38:09Z")
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