# Subtitles doesn't show up **URL:** \ **Category:** General Discussions\ **Created:** [June 22, 2016, 1:37pm UTC](https://forums.plex.tv/t/subtitles-doesnt-show-up/148752 "2016-06-22T13:37:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![louisleong](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/louisleong/32/19911_2.png) [@louisleong](https://forums.plex.tv/u/louisleong)\ **Post date:** [June 22, 2016, 1:37pm UTC](https://forums.plex.tv/t/subtitles-doesnt-show-up/148752/1 "2016-06-22T13:37:08Z")
I have just set up a plex server on a MyCloudEX2, I have some TV shows and subtitles named with the correct naming convention, e.g., showname.en.srt. When I play it through my plex app, I can see that the English subtitles is selected, however nothing shows up. Is this because transcoding is necessary for the subtitles to be burned? And MyCloudEX2 does not support transcoding? ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [June 22, 2016, 2:47pm UTC](https://forums.plex.tv/t/subtitles-doesnt-show-up/148752/2 "2016-06-22T14:47:58Z")
From the support page on how plex determines Direct Play vs Transcode > Note: Subtitles can introduce a wrinkle here sometimes. Even if a file’s audio, video, and container are all compatible with a Plex App, if a subtitle stream is selected and is not compatible with the Plex App, then the Server will “burn in” the subtitle text within the video. This requires a full transcode of the video stream. REF: [https://support.plex.tv/hc/en-us/articles/201566396-How-are-Direct-Play-Direct-Stream-and-Transcoding-different-](https://support.plex.tv/hc/en-us/articles/201566396-How-are-Direct-Play-Direct-Stream-and-Transcoding-different-) ---
**Author:** ![louisleong](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/louisleong/32/19911_2.png) [@louisleong](https://forums.plex.tv/u/louisleong)\ **Post date:** [June 22, 2016, 3:11pm UTC](https://forums.plex.tv/t/subtitles-doesnt-show-up/148752/3 "2016-06-22T15:11:45Z")
How do I check if the subtitle file I have is “compatible” with the Plex app so that it does not require transcoding? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:30pm UTC](https://forums.plex.tv/t/subtitles-doesnt-show-up/148752/4 "2020-01-07T21:30:43Z")