# Subtitles not working **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** subtitles\ **Created:** [August 18, 2021, 4:01pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275 "2021-08-18T16:01:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Jubz26](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jubz26/32/313026_2.png) [@Jubz26](https://forums.plex.tv/u/Jubz26)\ **Post date:** [August 18, 2021, 4:01pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275/1 "2021-08-18T16:01:34Z")
Afternoon all, Plex+user here. I’ve noticed when I download a film which has subtitles eg moviename.mp4 and the subtitle is called English.srt (both in same folder with a sub folder for the subtitle) plex doesn’t give me the option to play that subtitle. It use to work in the past but past few months it has not. Only work round I’ve come to is changing the subtitle name to match the movie name as well as having it in the same directory and not a sub folder… Is there a better way or even a fix? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 18, 2021, 4:17pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275/2 "2021-08-18T16:17:22Z")
You’ll need to rework your file naming. Plex will only recognize external local subtitles if the file base name matches that of the actual movie file and both files are in the same directory. **Example:** ```nohighlight Movies Movie Name (Year) Movie Name (Year).mp4 Movie Name (Year).eng.srt <- 3-char language code Movie Name (Year).fr.srt <- 2-char language code Movie Name (Year).fr.forced.srt <- 2-char language code + forced tag ``` > **[Adding Local Subtitles to Your Media | Plex Support](https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/)** > > Enable “Local Media Assets” If your media contains embedded subtitles or you have an external subtitle file, you have local... ---
**Author:** ![Jubz26](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jubz26/32/313026_2.png) [@Jubz26](https://forums.plex.tv/u/Jubz26)\ **Post date:** [August 18, 2021, 4:45pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275/3 "2021-08-18T16:45:54Z")
That’s strange as I’m the past I didn’t have to do that… plus plex use to automatically match the movie files subtitle by automatically downloading from opensubtitles. Ever since I moved to synology it stopped… How would I enable plex to download the srt file automatically by matching the metadata? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 18, 2021, 4:50pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275/4 "2021-08-18T16:50:05Z")
I suppose you were using one of the legacy agents that allowed integration with different 3rd party agents (e.g. for opensubtitles). The new ones bring a variety of sources but don’t allow expansion to 3rd party agents. Unless you’re depending on actually downloading your subtitles you could check out the on-demand subtitle search within Plex. > **[On-Demand Subtitle Search | Plex Support](https://support.plex.tv/articles/subtitle-search/)** > > Plex supports the ability to search for (and use) subtitles from either the pre-play screen or during playback, for items... ---
**Author:** ![Jubz26](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jubz26/32/313026_2.png) [@Jubz26](https://forums.plex.tv/u/Jubz26)\ **Post date:** [August 18, 2021, 5:17pm UTC](https://forums.plex.tv/t/subtitles-not-working/737275/5 "2021-08-18T17:17:07Z")
Ahhh I see so I assume opensubtitles no longer work on plex via the 3rd party section (plex legacy) The issue is the plex version does not always have the correct subtitles which is a bummer. Trying to figure out a way to add something like opensubtitles so it does loads automatically once it detects new movie added etc ---
**Author:** ![Havohej](https://avatars.discourse-cdn.com/v4/letter/h/e47774/32.png) [@Havohej](https://forums.plex.tv/u/Havohej)\ **Post date:** [August 19, 2021, 8:28am UTC](https://forums.plex.tv/t/subtitles-not-working/737275/6 "2021-08-19T08:28:12Z")
Bazarr is the best solution for subtitles. But unfortunately only works together with Sonarr (TV) and Radarr (Movies) so you will have to set them all up even if you only want subtitles… Bazarr search automatically for subtitles, it can be multiple languages at the same time, it saves subtitles along the media, it has a score system so it downloads mostly correct subtitles and it supports upgrading if any new subtitle file with a better score shows up. So basically a real implementation and not the half cooked things Plex uses to do. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 17, 2021, 8:29am UTC](https://forums.plex.tv/t/subtitles-not-working/737275/7 "2021-11-17T08:29:01Z")
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