# Subtitles problem, cant upload or download?

**URL:** <https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525>\
**Category:** General Discussions\
**Tags:** subtitles\
**Created:** [June 1, 2019, 7:09pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525 "2019-06-01T19:09:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nejckorene\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@nejckorene\_gmail\_com](https://forums.plex.tv/u/nejckorene_gmail_com)\
**Post date:** [June 1, 2019, 7:09pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525/1 "2019-06-01T19:09:14Z")

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Hey guys. My first post here. I need help, i dont know what else to try.  
So, long story short, yesterday, i downgraded to version 1.8.3 due to subtitles issues - they kept disappearing on the latest version. This issue is not present on 1.8.3.  
Yesterday everything was as it should be. Subs worked, i could upload them locally or download them from opensub.  
But today, these options are not present in the player anymore. It just says no subtitles, cant upload or search… any idea guys?? Please??

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 1, 2019, 7:12pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525/2 "2019-06-01T19:12:13Z")

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The feature for subtitle downloading is not present in this old server version.

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**Author:** ![nejckorene\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@nejckorene\_gmail\_com](https://forums.plex.tv/u/nejckorene_gmail_com)\
**Post date:** [June 1, 2019, 7:27pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525/3 "2019-06-01T19:27:20Z")

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But i had this same server version yesterday and could download on my tv with no problems? Also, this doesnt explain why cant i upload them locally.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 1, 2019, 7:30pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525/4 "2019-06-01T19:30:31Z")

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‘ **Up** loading subtitles’ requires an even newer server version than ‘downloading subtitles’.

Just use the traditional method and place the subtitle file beside the video file.  
[https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/](https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 30, 2019, 7:30pm UTC](https://forums.plex.tv/t/subtitles-problem-cant-upload-or-download/418525/5 "2019-08-30T19:30:43Z")

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