# Subtitles with the AppleTV 4k rendered WRONG **URL:** \ **Category:** Plex Players\ **Tags:** apple-tv\ **Created:** [April 13, 2021, 5:42pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251 "2021-04-13T17:42:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [April 13, 2021, 5:42pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/1 "2021-04-13T17:42:26Z")
Hello everyone I want to bring some attention to the way subtitles are presented in the AppleTV 4k with the latest introduced player, which seems to have issues respecting some of the preference of the subtitles (SRT subtitles), example: Old player: ![IMG_1418](https://global.discourse-cdn.com/plex/original/3X/5/0/509a87ed05873ff2cf3e629ea47415911bf89cc6.jpeg) here It respects the subtitles preferences from the system settings New player: ![IMG_1417](https://global.discourse-cdn.com/plex/original/3X/6/3/63a5e73dd19cb34feb30ef85cb9f4888416985de.jpeg) has problems, no matter what settings you have it displays this way It happens on all of my 3 AppleTV 4k. I would also want to add that depending on the aspect ratio of the video, the subtitles change in size: If I set **Medium** size it will be good for a 16:9 movie, but **too small** on 1.85:1 If I set subtitle size **Big** , it will be good on 1.85:1 but **too big** on 16:9. The position of the subtitles also changes in relation to the video, it will be great if subtitles can stay on bottom regardless of the video aspect ratio Also… Old player seems to present subtitles a little less bright when a HDR video is played which is great for the eye, while new player presents them in full brightness which most of the time is too bright for the eye or interfering with the image processing of the TV. Let me know if I can provide more info to help! Thank you ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [April 15, 2021, 6:03am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/2 "2021-04-15T06:03:08Z")
oh c’mon please don’t ignore this issue Plex devs ---
**Author:** ![agentphoenix94\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@agentphoenix94\_gmail\_com](https://forums.plex.tv/u/agentphoenix94_gmail_com)\ **Post date:** [April 19, 2021, 5:07pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/3 "2021-04-19T17:07:41Z")
I also wish this was solved. I’ve seen multiple posts about this, I keep hoping someday it will be fixed, but I think it’s been a year since I’ve been waiting. Probably just too “low priority” for the devs. Who knows if/when they’ll solve this. ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [April 23, 2021, 9:22pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/4 "2021-04-23T21:22:45Z")
Can anyone from PLEX team share thoughs in this? ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [April 29, 2021, 10:03pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/5 "2021-04-29T22:03:12Z")
Plex team do you not care about non-english users? what about hearing impaired users? ---
**Author:** ![dsduarte](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@dsduarte](https://forums.plex.tv/u/dsduarte)\ **Post date:** [May 6, 2021, 2:31am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/6 "2021-05-06T02:31:17Z")
I hope this get fixed soon… thats the only issue keeping me to migrate from Infuse App. ---
**Author:** ![RShellPT](https://avatars.discourse-cdn.com/v4/letter/r/8e8cbc/32.png) [@RShellPT](https://forums.plex.tv/u/RShellPT)\ **Post date:** [May 22, 2021, 4:48pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/7 "2021-05-22T16:48:55Z")
I also have this issue on the new Apple TV 4k (2021). Initially I thought it may be something that affected just the newer model but then after some digging I’ve found this post and it appears to be already present in the previous one too :/. Also, I couldn’t find a way to make the plex player to apply the custom styles that may be contained inside the .srt subtitles file. Can we expect these issues to be fixed in the future please? I guess there is also a lot of users that use subtitles. It would be great to heard something from Plex about this. thank you ---
**Author:** ![m1Ro](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@m1Ro](https://forums.plex.tv/u/m1Ro)\ **Post date:** [May 30, 2021, 7:37am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/8 "2021-05-30T07:37:21Z")
I would like to pay for plexpass, but there are always some issues stopping me. When something is fixed finally, something else is broken with the fix. Now I can choose: - old player (should be used in case of compatibility issues) - unfortunately transcoding many videos instead of direct play - new player - direct play is fixed, but subtitles are broken OMG ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [July 8, 2021, 4:28pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/9 "2021-07-08T16:28:14Z")
Please don’t let this thread close and die, all users who experience this problem let Plex team know! ---
**Author:** ![edd\_1](https://avatars.discourse-cdn.com/v4/letter/e/58956e/32.png) [@edd\_1](https://forums.plex.tv/u/edd_1)\ **Post date:** [July 13, 2021, 6:39am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/10 "2021-07-13T06:39:35Z")
I to am having this issue and as a lifetime plex pass owner would be delighted to see this fixed ! This is the only thing from keeping me cancel my infuse subscription. please, please, pretty please, could this be fixed ? Thank you ! ---
**Author:** ![Rick164](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rick164/32/206080_2.png) [@Rick164](https://forums.plex.tv/u/Rick164)\ **Post date:** [July 13, 2021, 5:21pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/11 "2021-07-13T17:21:31Z")
Same issue here and this needs devs attention or response. ---
**Author:** ![Rubl](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rubl/32/6631_2.png) [@Rubl](https://forums.plex.tv/u/Rubl)\ **Post date:** [July 13, 2021, 9:01pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/12 "2021-07-13T21:01:59Z")
HDR subtitles are really too bright! It hurts my retina. Please fix it Plex team… ---
**Author:** ![steve\_barnegren](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/steve_barnegren/32/247295_2.png) [@steve\_barnegren](https://forums.plex.tv/u/steve_barnegren)\ **Post date:** [July 20, 2021, 2:55pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/13 "2021-07-20T14:55:29Z")
Hi all, thanks for bringing this to our attention. Just to let you know that we’re aware of the issue and we’ll hopefully look into it soon. ---
**Author:** ![jonathan123](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jonathan123/32/1825_2.png) [@jonathan123](https://forums.plex.tv/u/jonathan123)\ **Post date:** [July 26, 2021, 3:48am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/14 "2021-07-26T03:48:45Z")
Is this subtitle issue also known about/related? [Apple TV - Subtitle lines are reversed](https://forums.plex.tv/t/apple-tv-subtitle-lines-are-reversed/722441) ---
**Author:** ![shakinha](https://avatars.discourse-cdn.com/v4/letter/s/e9c0ed/32.png) [@shakinha](https://forums.plex.tv/u/shakinha)\ **Post date:** [August 9, 2021, 1:41pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/15 "2021-08-09T13:41:33Z")
Fix it, pleaaase. ETA for fixing it? ---
**Author:** ![LeoBauberger](https://avatars.discourse-cdn.com/v4/letter/l/b487fb/32.png) [@LeoBauberger](https://forums.plex.tv/u/LeoBauberger)\ **Post date:** [August 13, 2021, 7:37pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/16 "2021-08-13T19:37:24Z")
This doesn’t seem to be fixed anytime soon. I’m a heavy user of subtitles and only this prevented me to use Plex basically. I’m into infuse now. I like Plex more so that’s really sad ☹ ---
**Author:** ![LeoBauberger](https://avatars.discourse-cdn.com/v4/letter/l/b487fb/32.png) [@LeoBauberger](https://forums.plex.tv/u/LeoBauberger)\ **Post date:** [August 18, 2021, 3:33pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/17 "2021-08-18T15:33:41Z")
Another update was rolled out right now and this problem wasn’t fixed. No mod/admin answered this topic at all. They’re literally ignoring it. Sad. ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [August 18, 2021, 8:42pm UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/18 "2021-08-18T20:42:34Z")
This is not a new issue, and yes they are ignoring us, it just seems the developers don’t use subtitles at all, and don’t understand how important that feature is, for all the other Plex Pass users out there 😕 ---
**Author:** ![adriel2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/adriel2/32/98182_2.png) [@adriel2](https://forums.plex.tv/u/adriel2)\ **Post date:** [August 19, 2021, 12:25am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/19 "2021-08-19T00:25:58Z")
Steve, a Plex employ a few posts above did reply, and said they are aware of the issue. > [@Subtitles with the AppleTV 4k rendered WRONG](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/13): > > Hi all, thanks for bringing this to our attention. Just to let you know that we’re aware of the issue and we’ll hopefully look into it soon. ---
**Author:** ![ArturoVF](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/arturovf/32/89901_2.png) [@ArturoVF](https://forums.plex.tv/u/ArturoVF)\ **Post date:** [August 19, 2021, 12:27am UTC](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251/20 "2021-08-19T00:27:58Z")
Yes I’m aware of that, but this issue it’s not new it’s not the first topic about it and honestly is frustrating that they are releasing new “features” that are useless when the basic stuff ( you know, the text to be able to watch a movie) is broken [Next page](https://forums.plex.tv/t/subtitles-with-the-appletv-4k-rendered-wrong/709251.md?page=2)