# Subtitles Won't Automatically Load for Users

**URL:** <https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428>\
**Category:** General Discussions\
**Created:** [October 26, 2020, 10:41pm UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428 "2020-10-26T22:41:08Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![t2smith](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@t2smith](https://forums.plex.tv/u/t2smith)\
**Post date:** [October 26, 2020, 10:41pm UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/1 "2020-10-26T22:41:09Z")

</div>

These are the settings I use for myself and my users. The subtitles work for me but always say off for my users.

 ![2020-10-26 (2)](https://global.discourse-cdn.com/plex/original/3X/6/0/6043a0db512386e68937be84c3c606de13cec7f8.png)

 ![2020-10-26 (3)](https://global.discourse-cdn.com/plex/original/3X/f/d/fde769ecd24febd05d9dff474dea078f3eefa81b.png)

---

<div class="post-metadata">

**Author:** ![shavedbroom](https://avatars.discourse-cdn.com/v4/letter/s/8e7dd6/32.png) [@shavedbroom](https://forums.plex.tv/u/shavedbroom)\
**Post date:** [October 26, 2020, 11:08pm UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/2 "2020-10-26T23:08:16Z")

</div>

because “your account”

---

<div class="post-metadata">

**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\
**Post date:** [October 26, 2020, 11:10pm UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/3 "2020-10-26T23:10:31Z")

</div>

each user has to specify their own subtitles options

if they are managed users, you can change to their profile and do it for them.

otherwise, regular shared users with their own plex account, will need to ‘do it themselves’.

---

<div class="post-metadata">

**Author:** ![t2smith](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@t2smith](https://forums.plex.tv/u/t2smith)\
**Post date:** [October 27, 2020, 12:11am UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/4 "2020-10-27T00:11:49Z")

</div>

I did change to their profile. The screenshots are from their profile.

---

<div class="post-metadata">

**Author:** ![t2smith](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@t2smith](https://forums.plex.tv/u/t2smith)\
**Post date:** [October 27, 2020, 1:19am UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/5 "2020-10-27T01:19:57Z")

</div>

Sorry. I was under the impression that updates to the Shield plex server were on the Shield Play Store, but I guess I had to update from the Play Store on the computer and send it to the Shield. Now that I’ve upgraded from 1.18 something to the current version, the subtitles are loading properly for my users.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 25, 2021, 1:20am UTC](https://forums.plex.tv/t/subtitles-wont-automatically-load-for-users/647428/6 "2021-01-25T01:20:14Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.